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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very helpful and very patient I just took my first distribution from my cryptocurrency IRA. The security is great, but that means I had to locate and relay a lot of information to make sure I am the owner of the account. Jimmy was extremely helpful and patient while I tried to locate a particular piece of information that I couldn't find prior to my call.
Business response:
Our team goes above and beyond, especially Jimmy. Thank you, Fred!
Poor Customer Service Mark M. Set up a call with me today at 4:15 pm today and called me at 3:41pm I was at work until 3:45 so was unable to answer. Poor customer service on his part.
BEST CUSTOMER SERVICE EVER!!! I've been doing business with iTrustCapital for a little over 2 years now and I have to say their customer service is second to none. They are always very responsive to my inquiries, and resolve issues promptly. In particular, I'd like to commend Shawn Noad for going above and beyond when I needed serious assistance. Not to mention others I've dealt with like Nadia Reyes and Zach Santore, among others, who have also been great. I highly recommend iTrustCapital if you want to investment some of y... read more
Business response:
Alex, we're truly grateful for your feedback regarding the BEST CUSTOMER SERVICE EVER all thanks to our client experience team. Thank you for choosing us! Please reach out if you have any additional questions or concerns.
All of a sudden I can't log in All of a sudden I can't log in. I've tried from different computers, phones, and browsers. It accepts my password and acts like is going to work, but it just goes back to the log in screen. When I call at 3pm no one answers. This is very concerning when money is involved and no one is there on a business day at 3pm
Business response:
Hi Norm, Our phone line was closed for the Christmas holiday. The login issue was promptly fixed and we can see you were able to log into your account. You shouldn't experience further issues. We truly apologize for the inconvenience, Norm.
I can't log into my iTrustCapital… I can't log into my iTrustCapital account. It keeps bringing me back to the login screen, even after sending my verification code. The offices are closed and there's nothing online about the website being down. This is unacceptable!
Business response:
The phone number associated with your account is also linked to another user's account, perhaps a family member, which is preventing you from logging in. We just left you a voicemail, please give us a callback.
Something is fishy with this company Something is fishy with this company. I rolled over my IRA from Fidelity to iTrust to long term hold crypto a year back. I am starting to find out that their support is non existent and not willing to help you log into your own account. Their KYC has been showing up error for a couple of days now and I am afraid that they might be insolvent. I have been trying to reach out to them but one guy tells me my request has been sent to the engineers and no response thereafter.
Business response:
Hi Batman, As you can see from our review history we have a very happy and committed client base. We service hundreds of people per day via our open phone line and email support requests. We're sorry you're having a bad experience, but we can't help you without your name or email address.
Jimmy was amazing Jimmy was amazing, he helped with a distribution and made it quick seamless and he had a lot of patience. Itrustcapital.com has made my retirement transactions very easy and handled my crypto security the way it should be. Big Thank You to Jimmy.
Business response:
Thank you, Gomez! We appreciate your positive feedback.
iTrust Team synonym = OUTSTANDING! One word for the iTrust team...OUTSTANDING! As a novice Crypto IRA holder, Megan Semel was one of the first team members to kindly help me navigate this new space. As I was anxious about investing a large portion of my retirement savings, Jared was knowledgeable, prompt, and reassuring. Kudos to Anthony, who ensured prompt routing of my rollover check once he received it from UPS. Adam was cordial and ensured that I new the approximate time and date my funds would be available, and he was s... read more
Business response:
Steve, we're truly grateful for your feedback regarding the OUTSTANDING experience with our client experience team. Thank you for choosing us! Please reach out if you have any additional questions or concerns.
Customer service is terrible Fast response to my concerns
Business response:
Hi Vincent, You were not told that you would receive a call on 11/22. Distributions take 7-14 business days to complete, and you're at business day 6 due to the holiday schedule. As you can see from our reviews, our clients are very satisfied with our distribution and withdrawal process.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 17,882 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open tomorrow at 7:00 a.m.