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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great experience but be patient! This was my first time making an in-kind transfer out of my inherited IRA. The process takes a little extra time for paperwork and verification procedures but it's all for legal and safety reasons. Once that was done, I just had to wait for my crypto to transfer to my wallet. There seemed to be a small delay in the transfer but my ITRUST rep Jimmy Herrera responded to my concerns and said he was checking on the delayand would let me know when the transfer went through. 4 business days after m... read more
Business response:
Thank you, Daniel! We appreciate you sharing your positive experience with our client experience team, especially Jimmy. Please contact us if you have any additional questions.
Great Customer Experience! I was pleasantly surprised today when Trent was able to speak with me in an extended conversation and address all my concerns in detail regarding their ability to secure my crypto. iTrust sets itself apart by their ability to get on the phone and intelligently address any and all questions a client might have! I highly recommend them.
Business response:
Thank you, Greg! Excellent client experience is what we strive for, and we're glad to hear that Trent went the extra mile. Please reach out if you have any additional questions.
Faulty system empty apologies Be careful putting any funds here, I have been unable to purchase crypto for months now. I have 3k available USD and when I try to buy any asset and it says failed to execute order. When I speak to customer service they are apologetic and keep saying give us a few more days. I appreciate the apology but I would prefer to have the use of my funds. Luckily I only have lunch money in there. If anyone is considering putting what they deem a lot of money in the hands of itrust I would first consider ... read more
Business response:
Hi K G, We are truly sorry that you are having this experience. We successfully process thousands of transactions daily, but for the small portion of transactions that get impacted like this, our Qualified Custodian's engineers have to get involved, causing this sort of delay. Please make sure to email our VP of CX, Jared Feldman, at j.feldman@itrustcapital.com to ensure this is being expedited.
Jimmy Herrera and Gladis Miranda are excellent Gladis Miranda, and Jimmy Herrera helped me. I was very impressed with the speed and efficiency of the execution of my full in-kind distribution. Gladis sent me prompt emails at every step that explained the process and what I needed to provide and sign. A micro amount was sent to my crypto wallet within a few days of my original request, and on my confirmation of receiving it Gladis sent me the link to schedule my phone consultation to confirm my identification and authority. I... read more
Business response:
Thank you, Mike! We appreciate you sharing your positive experience with Gladis and Jimmy. Please reach out if you have any additional questions or concerns.
I have a crypto IRA with ITrustCapital I have a crypto IRA with ITrustCapital. They provide seamless support. It is very easy to get their staff to help with technical, funding or conversion issues. Support staff is friendly and easily available. The platform is pretty easy and intuitive to use. Their fees are reasonable. I have had a great experience with them!
Business response:
Thank you for choosing us, vava! Please reach out if you have any additional questions or concerns.
I phoned the customer service line as I… I phoned the customer service line as I was receiving an error message each time I attempted to place an order. Trent (the customer service representative who took my call) was able to work with the ITC IT team and within 30 minutes of my initial call everything was working properly and I was able to execute my transactions before any price increases. My experience with ITC, and especially Trent have been outstanding. I am a very satisfied customer and I highly recommend ITC for Crypt... read more
Business response:
Thank you for the positive feedback, Max! Please reach out if you have any additional questions or issues.
Great customer service team. (Thanks Nadia) I am based out of New York, and iTrustCapital (iTC) came highly recommended to me. I think they are a good and solid company although nearly two years ago; being based out of New York and having my funds sitting in the cryptocurrency XRP; due to some highly questionable tactics done by the SEC to file charges against members of the company Ripple, it likely contributed to iTC stopping its support of the token a couple years back for NY and Hawaii residents given the regulatory unce... read more
Business response:
Thank you, Ricard! We're glad to have you back and are committed to providing you with excellent service and support. Please reach out if you have any additional questions or issues.
During my research/discovery period the… During my research/discovery period the informed clarity given to my questions coupled with personalized followups, have left me with only the following recommendation...if you're searching for a crypto retirement allocation, look no further.
Business response:
Thank you for choosing us, Kenn! We hope you've been enjoying the platform.
ITrust is so much easier and less… ITrust is so much easier and less expensive than bitcoin ira who I originally moved a traditional ira into only to find that the requirements to generate interest change often and that they were charging me $20/month just to hold my dwindling savings (I was paying monthly while no interest was gained at all). Moving over to iTrust was a no brainer, the fund transfer was fairly straightforward though I did have questions that their support helped with very quickly (thank you Gladis Miranda!)... read more
Business response:
Thank you for choosing us, Lawrence! Please contact us if you have any additional questions or concerns.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 17,882 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open tomorrow at 7:00 a.m.