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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I cannot add funds to my existing… I cannot add funds to my existing account. I have a connected bank account, but, I keep getting the message to add a bank account. . I keep getting recycled thru the process of “add bank account “. Then a message comes up saying I’ve successfully added my bank. When I try to add funds the same request for connecting my bank comes up constantly. “Customer service has not been able to rectify this glitch. They told me a number of customers have had the same problem. I’m ready to transfer my R... read more
Business response:
Hi Robert, I just left you a voicemail to connect on this. This is not a widespread issue in our system. We've processed thousands of ACH deposits in the last few months alone, and very few folks experience friction. Those that do, typically because they use a smaller bank or credit union, simply link a different bank or send a check/wire.
Company delisted MANA and ALGO tokens… Company delisted MANA and ALGO tokens without any notice! I now cannot sell those tokens and have no control over them! Highly unprofessional! Also, NO follow up communications from CEO/management regarding this!
Business response:
Hi Megan, Our liquidity providers have ceased offering ALGO & MANA. We did not get a warning of the change. We are actively working on a resolution for this issue, and hope to have an announcement in the near future.
FIDELITY MAY BE A BETTER OPTION?! SEC mentioned ALGO and MANA, and management immediately delisted these tokens. ALL other tokens (except Bitcoin) can also get delisted any time by management. For only the Bitcoin offering, might as well TRANSFER TO FIDELITY!
Business response:
Hi BCH, Our liquidity providers have ceased offering ALGO & MANA. We did not get a warning of the change. We are actively working on a resolution for this issue, and hope to have an announcement in the near future.
In kind disbursement They made it easy to do an in kind disbursement of crypto to my wallet. They were very thorough verifying the wallet address and performing a test transaction.
Business response:
Thank you, TheRod! If you have any further questions or concerns, please don't hesitate to reach out.
Great Customer Service! I received a call promptly at the scheduled time. The process was exactly as it was explained in the email for distribution. I would recommend iTrust Capital to anyone looking for a reputable crypto IRA.
Business response:
Thank you, Tay! We are thrilled to receive your positive feedback and learn that we have exceeded your expectations. Don't hesitate to reach out if you have any more questions or concerns.
Wish you were Bitcoin only. Wish you were Bitcoin only.
Business response:
Thank you for the feedback, Marilu! Please contact us if you have any questions or concerns.
Great Customer Service An otherwise complicated process was made easy! I Worked with Jimmy Herrera who helped me with an in-kind distribution to my ledger wallet. Jimmy provided me easy to follow instructions prior to our identity verification call. The call lasted less than 5 minutes and was seamless. I credit Jimmy and iTrust for going through great lengths and great care in ensuring all transaction IDs, wallet addresses, and my identity are verified prior to the movement of my crypto.
Business response:
Thank you, Gelthros! Please reach out if you have any additional questions, concerns or requests.
Yea... iTrust. At this time, I never get a robot or virtual assistant to answer my questions. I actually get to talk to a live person (Trent in this case) and get all my questions answered with clarity. I am new to the platform, but am finding many great features in holding Bitcoin and Precious Metals in my IRA. As an example, the downside of holding gold or silver in the past was transporting the asset efficiently and safely. Now, however, you can sell a precious metal, convert it to crypto, then send the proceeds digitally... read more
Business response:
Thank you, William! Excellent client experience is what we strive for.
Patient, professional and productive I joined a year ago and have not been very active on the site however when I needed to help it was there and quickly resolve my connectivity issues.Trent, the individual that helped me was very patient and very professional. I’m not a trader I’m just a guy that doesn’t trust a dollar and would rather hold the value in crypto. The website seems very robust and user friendly, even for this old man. Thanks again to the team for all the hard work and enjoy the much deserved rewards. John W.
Business response:
Thank you, Whisamore! We're happy to hear that our team was able to quickly resolve your connectivity issues. We appreciate you being a part of this community.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 17,882 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open tomorrow at 7:00 a.m.