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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You guys support crypto currency in… You guys support crypto currency in general and not bitcoin. That’s not healthy for long term investing. You should make bitcoin happen and leave the rest alone
Business response:
Thanks for joining the platform, Austin! We take pride in the fact that our platform is welcoming to all digital asset investors. Many of our clients are Bitcoin-only, while many believe in a multi-coin future. Some like to buy and sell daily, others just prefer to buy and hold their assets.
The interface is so old The interface is so old. It is not user friendly. In assets there only the button to Sell, not to buy. The look and feel of the site is incomplete and looks more like scam site.
Business response:
Thanks for the feedback. Our transactions permit both buying and selling. We've certainly had some issues this past week due to our integration with a new Qualified Custodian, as the reviews demostrate, but as you can see from our review history, we've had a great track record over the last few years.
Run don't walk away this company Run don't walk away this company! They don't take calls because of the high volume of calls they receive. Don't bother using their ticket system, they won't respond to tickets either. 'We received it today' means 'we received it a week ago'. 'We are processing it today' means 'we may never process it'. 'You'll receive the money at your new custodian in 1-3' days means 'leave me alone'. I'm trying to be very objective with my review in the hopes that this company takes the feedback to heart an... read more
Business response:
Update - We did have a timing issue with this client given the fact the transfer form was received a few days before we migrated to a new Qualified Custodian. However, we are happy to report everything was resolved and the transfer was completed. We'll continue to work with you to resolve this issue, Steve.
Itrust not answering calls or email. Panic! I transferred money on a roll over and itrust did confirm they have the funds. It has now been over a week and they have not made the funds available. I have called and was told tomorrow. Now they won't answer the phone and not responding to email. I believe something bad has happened.
Business response:
We do not have a "Robert Patera" in our system. Please provide better contact information. You can email me j.feldman@itrustcapital.com
Transaction Fraud I executed several transactions this morning for Bitcoin. All these transactions showed an amount $100's below $30,000. Yet all of my transactions beginning yesterday evening show for exactly $30,000. Unfortunately I didn't go back and look into transaction history until after I had done many transactions. I'm shocked! I wonder if these kinds of things happen with fidelity. Considering moving my money.
Business response:
Update: We did have some technical issues due to a change to a new Qualified Custodian on 4/10. This led to a small subset of users experience poor buy/sell execution. We took action and rectified this situation. We haven't experienced similar issues since. This client has been reimbursed and their issue is resolved. Thank you for your time over the phone earlier this morning. We are continuing to investigate and resolve these transaction issues.
Missing money attempted to roll over 401K Attempted to roll over 401K. Previous Financial Institution confirmed money sent to iTrust seven (7) days ago. iTrust does not show money, and now they can't be reached by phone (7 attempts), and 6 emails without response. Have they shut down!? I'm starting to panic.
Business response:
Update - Due to a switch to our new Qualified Custodian on 4/10, we did have a delay funding checks for clients who sent over checks during this time period. We are glad to report that we've remedied these issues and this account was funded. We responded to you twice. No need to panic. Feel free to email me j.feldman@itrustcapital.com.
Worst customer service I’ve had in my… Worst customer service I’ve had in my life. I don’t normally write reviews but people should be warned. Once they have your money they don’t respond to emails for support and if you try to call you get a queue. Once you make it to the top of the queue an automated voice says they aren’t taking calls and it hangs up on you. I have no problem with a queue, the fact the system hangs up on you stating "we are not taking calls at this time" is a problem after waiting in a queue for 30 minute... read more
Business response:
Please email me at j.feldman@itrustcapital.com so we can investigate and resolve your credential issue. We can't identify your account from the Trust Pilot review. As you can see from our previous reviews, our record is pretty stellar when it comes to customer service. We've had a large uptick in calls this week, hence the call queue.
Crypto Dad retirement plan I needed to open an IRA for tax purposes this year. I found your website easy to navigate and love ❤️ your dashboard and the fact I can look and see my Bitcoin and other coins prosper. Very exciting to own a piece of the digital future.
Business response:
Thank you, Mark! Glad you're a part of this community.
Sadly I have spent years of my life not… Sadly I have spent years of my life not working 3 jobs. Itust gives me the chance to put a little aside and take advantage of ups and downs to build and crypto is safer than a company proned bankruptcy but crypto is miner driven.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 17,882 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open tomorrow at 7:00 a.m.