iTrustCapital

4.8

Finance
Irvine, CA

About this business

Finance

Location details

2372 Morse Avenue, #966, Irvine, CA, 92614, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 5:00 p.m.
Tue	7:00 a.m. to 5:00 p.m.
Wed	7:00 a.m. to 5:00 p.m.
Thu	7:00 a.m. to 5:00 p.m.
Fri	7:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.817,882 reviews

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Devon Beard

2 years ago

iTrust Capital is the place for Crypto IRAs Jimmy helped out with a distribution. Super helpful and fast support. Highly recommend iTrust Capital for managing a crypto IRA!

Business response:

Thanks, Devon! We appreciate the kind words and are glad we could provide you with a positive experience!

Arlene B

2 years ago

Everyone is so professional and courteous. … Everyone is so professional and response to all my inquiries we’re responded to quickly, in a timely manner. Jimmy Herrera was very professional and courteous. He answered all my questions and provided guidance through my distribution request process. Thanks also to Sharon Kim. Amazing and flawless. What a great team! I refer my friends here for their crypto IRA Thank you, iTrust Capital. Best, Arlene

Business response:

Thanks for taking the time to share your positive experience. We truly appreciate it!

Michael Calkins

2 years ago

This is in regards to ItrustCapital This is in regards to ItrustCapital. The 6% spread I was mentioning for XRP is 100% accurate. I put in a buy at .795 and it executed at .835. The is a 5% increase on top of the 1% you are charged. Equals 6% and then when you sell it will be the same. That is a 12% hit.

Business response:

When XRP was re-listed on 7/13, the demand was unprecedented and liquidity was limited. Bid-Ask spreads from our Qualified Custodian's Liquidity Providers (LPs) were higher as a result. This also occurred on other platforms. Spreads and transaction execution have since come down to relatively normal levels. We will continue to monitor and push the LPs for tighter execution. For now, some clients are submitting smaller transactions to get a gauge for the spread at the time they're attempting to purchase.

David Parecki

2 years ago

I love ITrust Capital Customer Service I love ITrust capital!! They are the best retirement platform for a crypto investor and I have been with them for three years. The customer service at ITrust is the best!! I want to thank Nadia for all her help with her quick response to my Roth conversion needs. I also want to mention Zach who is also one of the best members at ITrust. I am looking forward to a long and a prosperous relationship with the ITrust Organization!

Business response:

Thank you for being with us for the past three years, David! We appreciate you and your feedback in regards to Nadia and Zach. Please contact us if you have any additional questions or concerns.

Tammy Pascoe

2 years ago

Itrustcapital is good. When I signed up on the app. My bank was not listed at first. I found my $1000 and it was an error on my banks side. I will invest with Itrustcapital again.

Business response:

Hi Tammy, this review is completely unnecessary. We've been more than helpful to you during this process. We make it very straight forward to deposit funds, and it's important that clients follow all of the instructions we provide. It looks like you submitted a wire and an ACH request, but you were under the impression they were both ACH requests. You then put a stop payment on the ACH, which caused your account to be withdrawn after it was funded, and after you began transacting. This led to a negative balance in your accou... read more

Jon LaRue

2 years ago

Couldn't be happier talking to a real support person that speaks English Calvin Lai is a rare combination of competentance, professionalism, and personality. He solved my issues immediately, while at the same time holding an engagging conversaion. His confidence is the main reason I am not currently pulling my crypto off iTrust given their current rummored Fortress Crypto "issues."

Business response:

Thank you, Jon! We appreciate you sharing your positive experience with Calvin. Please contact us if you have any questions or concerns.

David H.

3 years ago

I had an easy time transferring funds… I had an easy time transferring funds into ITC. Any questions I had were promptly answered. I like being able to invest in crypto with funds otherwise locked into traditional investment areas. My biggest wish right now is to be able to request for additional tokens to be available to trade, particularly if there is a significant community push for it.

Business response:

Thank you, David! We're glad to hear that your transfer to ITC was easy! Your feedback and request are highly appreciated. Feel free to reach out if you have more suggestions or need assistance.

shane

3 years ago

I love that I can trade within the… I love that I can trade within the account, including crypto and metals. Whenever I need to do a distribution Jimmy always takes care of me and makes sure I get the funds asap. He does above and beyond. Great customer service from itrust so far.

Business response:

Thank you for choosing us, Shane! If you have any further questions or concerns, please don't hesitate to contact us.

J J

3 years ago

The customer service staff are not… The customer service staff are not professional, knowledgeable, or helpful in my experiece. I can hear 14 people talking in the background when I call..it's bit distracting. The website needs MAJOR improvements in both design and function. I've linked my bank to the "new" banking system 10 times now and keep getting a message to link my account. After calling customer service they were completely baffled and said they had to get to their tech team to figure out why. So now I can't make a c... read more

Business response:

Thanks for your feedback and commitment to the platform. We are investigaitng your particular account further. This is not a widespread issue in our system. We've processed thousands of ACH deposits in the last few months alone, and very few folks experience friction.