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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband left so many voicemails and… My husband left so many voicemails and nobody calling back, he sent an email and they responded by demanding so many things, and now, when we are ready, they stop responding! You can give them money, but they will not return it! It is a scam! I want my money back!!!! Respond to is! Give our money back! We lost 24 k with them and now we can not get rest of the money! Stay away ! Run!!! Don’t invest with them
Business response:
Please reach out to j.feldman@itrustcapital.com right away with your account number or the email you have on file. We'll do what we can to assist. Our open phone, (562) 600-8437, does not take voicemails, so we are not sure which number you have been calling. We process distributions daily as a matter of our business and are very responsive to distribution requests.
Conditional (limit) orders are not… Conditional (limit) orders are not guaranteed. I requested a limit order and my purchase was higher than the limit I set. They probably don’t keep any crypto themselves anyway just like FTX or any other fraud company. I’m creating a taxable event and moving to cold storage so I don’t lose everything with this SBF style company. FOLLOW UP 12/5/22 So I have attempted to get a crypto withdrawal and iTrust has claimed my form was completed wrong after taking almost a week to review it and disa... read more
Business response:
Hi Brandon, thanks for reaching out. Conditional Transactions are not Limit Orders. CTs execute a market order when the trigger price is satisfied by our liquidity providers. Here is some more information: https://help.itrustcapital.com/hc/en-us/articles/4964613233043-Conditional-Transactions-FAQ
Tax Free Crypto Trades Secure platform to built your IRA.
Business response:
Thank you, Thomas!
Grateful that Itrust exist I really like having such low fee crypto IRA platform. So far all pleasant experience with all my transactions and transfers. The only reason I'm giving this review a 4 star is the delayed in processing my overcontribution withdraw. They were able to make the deadline for the tax year, but too lengthy for a perfect rating.
Business response:
We're grateful to have you, Kelly! Thank you for choosing us!
Site Went Down - Had No Access to Stocks for Weeks The site went down in the summer of 2022 for 5 days (July 29th until August 2nd) without any communication from iTrust Captial for days. None of us had a clue as to what was going on and why everyone had no access to their retirement IRA / Crypto accounts. Hopefully, such things like this will never happen again, because it was a long scary week for all of us, and we thought all our savings would be lost. In addition, they also don't have any capability of allowing us users ... read more
Business response:
Hi Gregory, IRS regulations require that IRA accounts are held by a custodian, therefore clients on our platform can not hold their own keys. This article provides a lot of clarity on how our security works. https://help.itrustcapital.com/hc/en-us/articles/1500002060842-FAQ-How-are-my-crypto-assets-stored-and-secured- As for the incident this summer, we maintained public communication throughout and provided a detailed debrief upon its conclusion. Client assets were held in secure storage for the entire duration, as always.
iTrust Capital made it easy to rollover… iTrust Capital made it easy to rollover my employer plan to a crypto IRA. The customer service was great at answering my questions along the way.
Business response:
An easy rollover is what we strive for! Thank you for choosing us, William!
I don’t know my losses unless doing my… I don’t know my losses unless doing my own calculation for each crypto unlike Coinbase that show losses on each crypto. Staking is only limited to Polkadot and slow in adding more. Rate is low compare some other exchange like Uphold. Do not have crypto like HBAR, QUANT, XDC to name a few.
Business response:
Hi Wee, thank you for your feedback and for being a part of this community! We will look to add a profit/loss feature in the future. This year we have focused on other launches, such as staking and conditional transactions. Uphold is not an IRA provider.
Conditional Transaction feature is a HOAX! I watched 2 ITrustcapital “How-to” videos on the new conditional transaction Buy/Sell feature. Nowhere is it said that any conditional transaction submitted is at risk of filling outside of the conditional buy/sell order price and to use at your own risk. I made 2 separate conditional buys, each for $100k a piece. The first was for $17,500 or lower. It filled at, $17,577. The second was for $17,000 or lower. It filled at, $17,337. In both instances the Conditional transactions faile... read more
Business response:
All conditional transactions are executed as market orders. They are not the same as limit orders in the sense that they sometimes execute at a higher or lower price than the price the trigger was set for. We cannot guarantee a price, but we can submit a market order when the price meets a certain point. We provide further details on Conditional Transactions here: https://help.itrustcapital.com/hc/en-us/articles/4964613233043-Conditional-Transactions-FAQ
I was actually able to call a phone… I was actually able to call a phone number. A representative answered in less than 10 seconds and I wasn’t transferred. He was very knowledgeable and answered my questions in a few seconds. He followed up with a text message with his direct line in case I have any more questions. Pretty unheard of these days. I have 3 IRA’s with itrust. My kids each have one and we’re all extremely happy with the platform and the ease of making transactions and the transparency of their fee structure. I h... read more
Business response:
Thank you for choosing us, Scott! Please reach out to us if you have any additional questions or concerns.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 17,882 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open at 7:00 a.m.