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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Below average. The communication with iTrust overall was not good. Jared Feldman was an employee who stepped up and helped assure the final outcome of my transaction. I found it difficult to have iTrust personnel to contact me in a timely manner and were unhelpful responding to my numerous email requests - simply disregarding them. It was not iTrusts fault I lost money in my investments and I risked that money on crypto opportunities slid into a bear market route. It is what it is. They may be the only choice for crypto inve... read more
Business response:
Hi Don, We were as helpful as we could possibly be during your process. When you indicated you needed some help, we made sure you received it.
Safe and simple platform to invest in… Safe and simple platform to invest in cryptos so you can diversify part of your IRA accounts.
Business response:
A safe and simple platform is what we strive for. Thank you, Manikone!
Deceptive Pricing & Misleading Order Types iTrustCapital has deceptive pricing policies and, IMO, seems to take advantage of people who don't know the difference between conditional and limit orders. First, iTrustCapital states that they charge 1% per transaction. Yes, they charge 1% per transaction and that is true! What they DO NOT tell you is that it is a 1% transaction on top of padding the spot price. I'll use BTC for this entire post, but the same goes for any of iTrustCapital's digital assets. For BTC this pad is usua... read more
Business response:
Hi Travis, we do not hide behind any of our fees or order types. It seems that you have failed to read through the plethora of material we provide on our support page, and more importantly, our terms of service, that clearly state the structure of our fees and how we process different types of orders and transactions. Please note that being IRA providers, neither we nor our Custodian, M2 Trust Services, are exchanges. We source liquidity from outside providers, which leads to the bid-ask spreads you are referencing. We are c... read more
Compliance department is horrible! I received a distribution in 2021 and my taxes withheld weren’t remitted to the state properly. I have been working with customer relations for over a month and a half and they have been unable to get it corrected with the custodian. They also screwed up the original distribution. Two interactions and two problems. Batting 0%! I am seriously report my experience to the Department of Labor.
Business response:
Hi James, we'll continue to work with you and our Custodian to rectify this matter as soon as possible. We appreciate your patience.
Easy to work with platform great… Easy to work with platform great opportunity to invest your old 401k in cryptocurrency.
Business response:
An easy to work platform is what we strive for. Thank you for choosing us, Chris!
Check this out Great experience very easy to monitor crypto
Business response:
Thank you for choosing us, Ronald. Enjoy!
I feel very safe with my investments on… I feel very safe with my investments on I Trust capital. Any questions and concerns are always addressed. They did away with a monthly fee and only charge 1% on trading. They have a very good selection of cryptos and I am looking forward to when they have more varieties.
Business response:
We're so grateful to have you, Paula. Thank you for choosing us!
You need to offer staking for Ethereum You need to offer staking for Ethereum. Ethereum is the preeminent crypto currency and holders like myself in a retirement account would benefit tremendously from staking their holdings and letting it compound over time.
Business response:
Hi Michael, we appreciate your feedback, though it's always hard to receive a 1-star review! Thanks for being a part of this community. We will continue to add staking assets in 2023.
Great communication Great communication. Very quick response to my questions. We are all worried about the Great Crypto Exchange implosion that has happened recently, and are all very worried. We appreciate the assurances that our funds are SAFE.
Business response:
Thank you, James! Please reach out if you have any questions or concerns.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 17,882 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open tomorrow at 7:00 a.m.