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iTrustCapital
- Finance
- Irvine, CA
About this business
iTrustCapital, named the best Crypto IRA Platform in America*, helping investors access Crypto, Gold and Silver Assets within their Roth, SEP and Traditional retirement accounts. Securing more than $2 Billion Dollars for tens of thousands of clients, iTrustCapital is revolutionizing the retirement account industry.
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Lemons turned to lemonade! I received a new phone and my two-factor authentication no longer work properly. I spoke with a representative a day prior and they promised that my two-factor authentication would be reset but it wasn't. The next day I called and spoke with a representative name Julian. He was able to reset my two-factor and get me online. He waited until I was able to access my account before he hung up. It was a huge relief to be able to access the account. Handling money online is scary. I like to know that I h... read more
Business response:
Thank you, Christopher! We appreciate you taking the time to share your experience.
User experience matters! JULIAN did an amazing job of answering a difficult question. He first made sure to see clarify and confirm what my individual understanding about the situation was so that he could respond in a way that I would understand. In addition, he took ownership of the relationship and offered to personally assist with any questions or issues moving forward. I left the conversation feeling better. This was an excellent customer experience.
Business response:
Thank you, Mark! We are thrilled to hear about your positive experience. Please reach out if you have any other questions.
Ashley gave Awesome customer service Ashley gave Awesome customer service, she was very kind and generous with her patience. Solving technology issues on my transfers. Thank you, Ashley you certainly deserve a raise.
Business response:
Thank you, TAWNIA! We appreciate your kind words about Ashley and her dedication to providing excellent customer service.
Megan made the transition of beneficiaries a Breeze… Megan made the transition of beneficiaries from personal to a Trust so easy, I couldn't believe it. What a pleasure to work with such a friendly and knowledgeable associate with iTrust Capital. Thanks again Megan.
Business response:
Thank you, Peter! We're thrilled to hear about your positive experience with Megan.
Zoom call experience Grace hosted a zoom call and she was very professional as I had a couple of technical issues on my side. She was patient with a great personality! Thanks Grace!
Business response:
Thank you, Dean! We're so glad to hear you had a positive experience with Grace!
Answers Phone Answer Phone, and help walk us thru navigate website, GREAT TO TALK TO😎 Love these guys!!!!
Business response:
Thank you, Dale! We appreciate your kind words and are thrilled to hear you had a positive experience with our team.
Julian was great and very attentive to… Julian was great and very attentive to all my needs great guy thanks again
Business response:
Thank you, Naaman! We appreciate your kind words about Julian.
Ben provided excellent customer… Ben provided excellent customer support. He was knowledgeable in understanding my issue and in providing a resolution.
Business response:
Thank you, Edgar! We're so glad to hear that you had a positive experience with Ben.
Alyssa was wonderful handling my… Alyssa was wonderful handling my distribution.She understands my concerns. She went above and beyond her ways to improve the distribution this 2nd time around, because it took a long time and slow with the first distribution.
Business response:
Thank you, minh! We are so glad to hear that Alyssa was able to help you with your distribution.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.9 star rating with 8,814 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open tomorrow at 8:00 a.m.