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Japanese Auto Masters
- Automotive
- Virginia Beach, VA
About this business
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well.
Location details
3012 Holland Rd, Virginia Beach, VA, 23453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As always, responded quickly to an imminent requirement. This time it was to replace a broken driver's side door handle.
As always, I enjoyed my visit at the Japanese Auto Masters. I come in early to have an oil change and what ever else is needed. There is always the morning paper to read and pleasant conversation. Time passes quickly and my car is ready. The charges are fair and reasonable. I leave with confidence that my car is in good working condition.
Business response:
We appreciate your business!
My experience with your organization was entirely satisfactory. I found your employees to be very polite and well-informed.
Business response:
We are glad you enjoyed your experience with us.
When I called for an estimate Mr. Potter was very informative and helpful and provided good advice regarding replacing my timing belt. I received a follow up call confirming my appointment and morning drop off was quick and easy. My only concern was that all of the work we discussed was not completed on my invoice. Mr. Potter doubled my warranty to 24 months in case anything should go wrong and apologized for the miscommunication. Very happy with overall service!
Business response:
I apologize for the misunderstanding at the time you dropped off your vehicle for service concerning the additional tensioner pulleys I had discussed with you prior to your recent visit. The technician examined the parts carefully while it was apart for the timing belt /water pump service. There was no reason to believe they would fail between now and the next service interval when a timing belt is required. Therefore, and for your peace-of-mind, we are doubling our standard 12 month, 12,000 mile warranty to 24 months and 24... read more
We always feel that the service and explanations of repairs are explained thoroughly and recommendations are appreciated. The only reason we did not give a 5th star is because we made this appointment for a repair that was recommended from a previous visit and had to wait three days for completion. This would not keep us from returning or telling our friends about Japanese Auto Masters!
Business response:
I sincerely appreciate your honesty and evaluation of our services by way of the survey you filled out on-line. We have many good customers who will give us all high marks and while we like seeing this, it is the ones that call us on certain items that help us to provide better service. We hope the service we provided was to you satisfaction and that there is a noticeable difference as a result of that service We always try to provide the most contentious work ethic to all our customers vehicles and a friendly atmosphere to ... read more
My #1 Choice for repairs for my Honda Accord
Business response:
We appreciate it!
Fast Service
Business response:
Glad to hear!
Service was great as usual --- just wish you were closer to this side of the city
Business response:
Thank you for taking the time to cross town to allow us to service your vehicle.
I found the service and professional knowlege outstanding. I have found my new car service station.
Business response:
Great to hear!
Frequently asked questions about Japanese Auto Masters
How is Japanese Auto Masters rated?
Japanese Auto Masters has a 4.9 star rating with 2,164 reviews.
When is Japanese Auto Masters open?
Japanese Auto Masters is closed now. It will open on Monday at 7:30 a.m.