This profile has been claimed by the business owner or representative.
Joe Myers Ford
- Car Dealers
- Houston, TX
About this business
Location details
16634 NW Freeway, Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Kept me informed of the progress and quickly kept the work completed. I will return.
Joe Courtney was a great service rep and kept me updated on progress. He went out of his way to take care of my needs. However, repairs took an exceptionally long time - 10 weeks. I am concerned if the technicians need additional training to more quickly diagnose mechanical problems.
Jaxon was terrific, great customer service all around. Highly recommend Joe Myers Ford service department.
Business response:
We are overjoyed to hear about your outstanding experience with our team. It's wonderful to know that you received excellent customer service and felt well taken care of during your visit. Your recommendation of our service department means so much to us. We're grateful for customers like you who take the time to share their positive experiences, and we look forward to continuing to provide you with the same level of quality service in the future.
I was impressed with the communication I received from Matt about my service. Also, the timely manner I received my car. The rental car was great. Everything that was done to my car from the 60K service to making sure my car is safe for a couple of upcoming trips makes me feel safe driving. I appreciate the way the service worked out.
Business response:
We are honored to hear about your excellent service experience with us. Your satisfaction with the communication you received and the quick turnaround time for your vehicle means so much to our team. We understand how important it is to feel confident about your car's safety, especially when planning trips, and we're glad our comprehensive 60K service and safety checks gave you that peace of mind. The positive feedback about your rental car experience is also wonderful to hear. We truly value customers like you who take the ... read more
Very efficient staff , Mir Ali did a fantastic job by getting the car issue diagnosed and getting the repair done in a very short time. I am a regular customer at Joe Meyer and would continue to service my vehicle here.
Business response:
We are overjoyed to hear about your positive experience with our team. It's wonderful to know that our staff provided efficient service and that the diagnostic process and repair were completed quickly for you. We truly value having you as a regular customer and appreciate your continued trust in us for your vehicle service needs. Your feedback about the quality of work and timely service means so much to us.
Don Stewart and the rest of the staff were helpful and knowledgeable about my car.
Business response:
We are absolutely thrilled to hear about your positive experience with our team. It's wonderful to know that Don and our staff provided you with the helpful and knowledgeable service you deserved regarding your vehicle. We take pride in having team members who understand our customers' needs and can share their expertise effectively. Your feedback means so much to us and reinforces our commitment to delivering excellent service to every customer who visits us.
Service department did a great job taking care of my truck. Marcos was exceptionally attentive and informative which made my experience seamless.
Business response:
We are thrilled to hear about your positive experience with our service department. It's wonderful to know that our team provided excellent care for your truck and that Marcos delivered the attentive and informative service you deserved. Creating seamless experiences for our customers is what we strive for every day. Your feedback about the quality of service you received truly means a lot to us and helps us continue delivering the level of care our customers expect.
Very pleasant experience this time. Matt helped me a lot and answered all my questions. Could not find the $350 credit I was told I was getting for my last terrible experience - not happy about that.
Business response:
We are pleased to hear about your positive experience with us. It sounds like Matt provided you with excellent support and took the time to thoroughly address your questions. We understand your concern about the missing credit from your previous visit and want to ensure this gets resolved for you. Please contact us directly so we can locate that credit and make sure you receive what you were promised.
I had to get a new transmission and the service team dealt with the extended warranty folks directly making this repair seamless. All I I had to do is drop my truck off, pick up a rental, read the frequent updates and pick my truck when the work was completed. I was very happy with the process.
Business response:
We sincerely value your positive feedback about your transmission repair experience. It's wonderful to hear that our service team made the process seamless by handling the extended warranty coordination directly for you. We're pleased that the rental vehicle arrangement, regular communication updates, and overall repair process met your expectations. Your satisfaction with how smoothly everything went from drop-off to pickup means a great deal to us at Joe Myers Ford. We appreciate you taking the time to share your experienc... read more
Frequently asked questions about Joe Myers Ford
How is Joe Myers Ford rated?
Joe Myers Ford has a 4.6 star rating with 18,113 reviews.
When is Joe Myers Ford open?
Joe Myers Ford is closed now. It will open tomorrow at 9:00 a.m.