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Joe Myers Kia
- Car Dealers
- Houston, TX
About this business
Location details
16484 NW Freeway, Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I went in for an oil change and who ever worked on my car took it upon their selves to reprogram the settings in my car. And I do not mean radio. I had doors unlocking and the lane assist had been changed. If I had wanted the features to work that way I would have set them as such, but I had it my way and did not appreciate the change.
Car was there for 3 days, my advisor ignored my calls and lied saying by car wasnt drivable.
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please reach out to Jason Proios at Jproios@vtaig.com to discuss what we can do to help.
I bought a brand new 2023 Kia from Joe Myers Kia on July 13th of this year (2022). Sadly they sold me a defective vehicle. It was broken when purchased, but we did not realize until after fincancing & paperwork was done. I Have driven it less than a week total & its in their service shop for the 4th time as we speak. It's beyond ridiculous & frustrating, worse of all they have not shown any remorse nor offered anything for my trouble, and their communication has been very poor. I have filed a lawsuit & also opened a case w/k... read more
Business response:
We are sorry to hear about your less than outstanding experience with us. We have received the parts required to complete the repair and should have it done in short order. If you have any further questions or concerns, please contact Sean Samuel at Ssamuel@joemyerscars.com.
I brought my car in for 15K service, which includes an oil change and checking my filters. I had previously gotten my oil changed 10 days prior, so that service wasn't needed. Tell me why I sat there for almost 3 hours waiting for my car?! Then I had to bring back my car 9 days later for KIA to diagnose another issue they didn't have time for during my service. Well, they apparently didn't check my filters during my service and needed to be immediately replaced. Just don't bring your car here.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Jason Proios at Jproios@vtaig.com to discuss what we can do to help.
My experience was not good they took 2 hrs to change my oil and rotate my tires what makes it bad that they did not rotate my tires and they charge me for it this is mot the first time I notice they did not rotate my tires.This last tiem I mark my tires and that is how I found out they did not rotate the tirew
Business response:
We are so disappointed to learn of this situation. However, we do not have any record of performing any repairs on a RAM vehicle within the last 3 months. We suspect that you may have us confused with another dealership. If we may be of further assistance, please reach out to Jason Proios at Jproios@vtaig.com.
Experience started off great. After car was sold to me they did not meet my expectations and what they promised me. Very disappointed in their customer service.
Business response:
We were glad to send you the adjustment that you requested. Also, please contact Sean Samuel at Ssamuel@joemyerscars.com within 1 week of this message if you would like to return the vehicle and have the deal reversed. Thank you.
I purchased a new engine and they disnt buy it. They repaired old engine and took my money for the new engine. They argued with me about the receipt and could not supply one.Joe myers service department are crooks!
No one answering phones. Service backlog. No loaner vehicles. I was without my car (off & on) for nearly 4 weeks. 1st time in, they could find nothing wrong in 3 days & performed recall service. 3 days & less than 20 miles later - check engine light on. Took over 2 weeks to diagnose & replace purge valve. Road trip planned... 500 miles & 1.5 weeks later - check engine light on again! This time only took 1 week to determine mechanic error when performing recall & to fix the problem caused. *IF* they had someone answering the ... read more
Business response:
We are sorry for any inconvenience that you have encountered. Please contact Jason Proios at Jproios@vtaig.com. We would like to discuss this further with you.
Can't get a hold of service department when calling at all. Slow service as well.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to Jason Proios at Jproios@vtaig.com to discuss what we can do to help.
Frequently asked questions about Joe Myers Kia
How is Joe Myers Kia rated?
Joe Myers Kia has a 4.3 star rating with 3,144 reviews.
When is Joe Myers Kia open?
Joe Myers Kia is closed now. It will open at 7:30 a.m.