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Joe Myers Kia
- Car Dealers
- Houston, TX
About this business
Location details
16484 NW Freeway, Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They wasted my time by having me come to have a key programmed when they didn't have anyone there that was capable of doing it. A complete waste of my time , I'm never going back there
It took 4 hours for them to figure out I had a dead battery, and then I got a whole laundry list of recommended repairs that exceeded 3k. I had an appointment for 10 and they still said it would take an hour to get to me. Not sure if this is standard. The people were nice but no one came to touchbase with me the entire time I was there.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the delay and the lack of communication during your visit. We understand your frustration and want to make sure we address this properly. Please contact Jason Proios at Jproios@vtaig.com, so we can discuss your experience further and work towards a solution. We value your time and want to ensure we provide a better experience moving forward.
It's not good when you set an appointment only to find out that the dealership dropped the ball and didn't set it up with the 3rd party to do the work.
Business response:
We sincerely apologize for the inconvenience and frustration caused by our failure to properly coordinate your scheduled appointment. Missed appointments and lack of communication are unacceptable, and we understand the disruption this has caused you. To fully address this service breakdown, we recommend contacting Jason Proios at Jproios@vtaig.com. Mr. Proios can investigate the specific details of your appointment and work to ensure such miscommunications do not happen in the future. We appreciate you taking the time to sh... read more
My Car was at Joe Myers Mazda Dec 30-31. At the time of pick up on Dec 31, I was told the warranty would cover repairs and the parts were being ordered and will be repaired the next week. I never heard anything. On Jan 6, I contacted JM to find out you let go of the service rep and nothing further was done with my car repairs. More delays because: 1. JM had FIND my repair ticket. I felt like I had to prove Joe Myers already diagnose. 2. contact my extended warranty to verify coverage. On Jan 15 i received confirmation repair... read more
Business response:
We sincerely apologize for the significant service delays and communication breakdown you've experienced. Your frustration is completely understandable, and we want to address your concerns promptly. Given the complexity of your situation, we recommend contacting Jason Proios, our Customer Relations Manager, directly at JProios@vtaig.com. Jason can personally review your repair ticket, warranty documentation, and help expedite your vehicle's repairs. We take our commitment to customer service very seriously, and your experie... read more
I wish they had been a bit more helpful with the questions I had. They even forgot to put the service reminder sticker on.
Business response:
Thank you for your feedback, and we sincerely apologize for any inconvenience you experienced during your visit. We strive to provide thorough and helpful service, and it's concerning to hear that we fell short in addressing your questions and in completing your service reminder sticker. To ensure your concerns are addressed properly, we encourage you to reach out to Jason Proios at Jproios@vtaig.com. He will be happy to assist you and clarify any questions you may have. We appreciate you bringing this to our attention, and ... read more
After purchase, I was bombarded with emails asking if the car is okay. In fact, there is a defect, I let them know, and they never got back to me. Poor management I guess. I'll have to take off work to go in person and harass them.
Business response:
We sincerely apologize for the frustrating experience you've encountered after your recent purchase. Our follow-up emails are intended to ensure customer satisfaction, but we clearly fell short in addressing the defect you reported. This lack of response is unacceptable and does not align with our commitment to quality service. To address this situation promptly and professionally, we ask that you contact Sean Samuel directly at Ssamuel@joemyerscars.com. Mr. Samuel is prepared to give your case immediate attention and work t... read more
Terrible communication, techs left pen marks in the bottom of my car seats that I can't take off. Left glue marks from the service in the back lift gate. And they just tell me to come back to the dealship like I have all the time in the world. Already took pto feo work and I have to pay for half my Uber which is very inconvenient.
Business response:
We sincerely apologize for the inconvenience you experienced during your recent service visit. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be dealing with the pen and glue marks, as well as the communication and transportation issues. We want to make things rightplease contact Jason Proios at Jproios@vtaig.com so we can address these concerns promptly and find a resolution that works for you. Your feedback is important, and we appreciate the opportunity to improve.
These people have no clue what they're doing
Business response:
We're sorry to hear that your experience did not meet your expectations. We take your feedback seriously and would like to address your concerns directly. Please reach out to Jason Proios at Jproios@vtaig.com, and he will be happy to assist you. Thank you for bringing this to our attention.
I'm absolutely furious with the service I received at this dealership. I scheduled an appointment over a week ago for a recall repair, expecting everything to be in place. To my shock and disbelief, I showed up today, only to be told they don't have the recall part in stock! It's raining, and I had to drag myself down to the dealership in this weather, only to be met with complete incompetence. This is incredibly inconvenient and unprofessional. What's the point of making an appointment if they can't even ensure the necessar... read more
Business response:
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you faced due to not having the necessary recall part available at the time of your appointment. Your experience does not reflect the high standards of service we strive to provide, and we understand how upsetting this situation must have been, especially given the circumstances. We encourage you to reach out to Jason Proios at Jproios@vtaig.com so we can address your concerns directly and ensure that ... read more
Frequently asked questions about Joe Myers Kia
How is Joe Myers Kia rated?
Joe Myers Kia has a 4.3 star rating with 3,143 reviews.
When is Joe Myers Kia open?
Joe Myers Kia is closed now. It will open at 7:30 a.m.