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Joe Myers Kia
- Car Dealers
- Houston, TX
About this business
Location details
16484 NW Freeway, Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The gentleman that handled my service was good. The issue can to when the work was needed to be done. They stated they didnt have the part and couldnt get it from another dealership. But stated Archer Kia had the part, I went to Archer in order to get the work done. The service representative said they would have sent the part to Myers if requested. So, this contradicts what was said to me. I called back to Myers the representative said that he only told me what the parts manager stated to him. So now I had to wait another w... read more
Business response:
We are sorry to hear that you had a poor experience with our service department. We take all feedback seriously and would appreciate more information about the specific issues you encountered, so we can address them. We strive to provide our customers with the highest level of service and it's disappointing to hear that we fell short of your expectations. We would like to make things right, so please don't hesitate to contact us with any additional details or concerns.
Arrived An Hour Early To My Appointment, Upon Arrival I Was Advised 1 Hour Wait. About 20 Mins Later I Was Informed I Had 2 Recalls And It Would Take A Half A Day. My Service Appointment Was Made 3 Weeks In Advance, If Workers Did Their Due Diligence And Researched The Problems Before Hand, I Wouldve Been Prepared To Wait. Once I Was Told I Had To Wait 8 Hours, I Was Only Offered A Uber Ride Up To 15 Miles When I Live 45 Mins Away From The Dealership! Joe Meyers Kia Need To Do Better!!!
The service advisor didn't take good care of my vehicle He didn't show any interest into helping me into what I was telling him to do for my vehicle. Than he called me a name behind my back.
5 hours to do a simple oil change and understaffed
Tuvimos un accidente te saliendo del mantenimiento y rotación de llantas, unas de las llantas se salió en plena calle
Business response:
Lamentamos mucho escuchar acerca de su experiencia con uno de nuestros neumáticos saliendo del muelle de servicio. Este es un incidente grave y preocupante, y le agradecemos que nos lo informe. La seguridad es nuestra principal prioridad y contamos con protocolos estrictos para garantizar la calidad y la instalación adecuada de todos los componentes del vehículo. Estamos profundamente preocupados por lo que ha descrito y nos gustaría investigar este asunto más a fondo para comprender la causa raíz y tomar medidas correctivas... read more
Do not take your car to JOE MEYERS for anything! My car was there due to a blown up motor that had no indicator light at all! While my car was on their property waiting for a backordered motor it caught on fire. It could have been a fluke incident because 4 other car where involved as well. But it could have been avoided according to the service person I finally got the news from 2 months after the fire. Will never do business with them again. Kia's are trash!
Business response:
Thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please contact Sean Samuel at Ssamuel@joemyerscars.com and we will do our best to make this better.
I did gave a good review, but what happened to me this weekend went out of town was unacceptable, the car wouldnt start, and checked under the covered battery was a shock, the corrosion was grossly buildup around it. Apparently the caps on the battery were not fully snapped in which caused the liquid leaked out, the car was in serviced in Sept as scheduled and as I understood that they cleaned it, the battery was bought at the dealer too and still should be in warranty. Cant attach the picture
Business response:
We're sorry to hear that something was missed during your appointment, and we apologize for any inconvenience or frustration this may have caused. At Joe Myers Imports, we take all concerns and issues with our customers' vehicles seriously and strive to provide accurate and efficient diagnoses and repairs. We understand that you were not satisfied with the service you received from us, and we apologize for falling short of your expectations in this regard. We would like to learn more about your specific situation and see if ... read more
I couldn't contact them. They never response text, email even call. I couldn't know my car repair status and they did not notice finished. So I cannot use my car during 1 week.
Good afternoon, My breaks are still not good. I have left numerous messages and I havent heard anything yet.
Frequently asked questions about Joe Myers Kia
How is Joe Myers Kia rated?
Joe Myers Kia has a 4.3 star rating with 3,144 reviews.
When is Joe Myers Kia open?
Joe Myers Kia is closed now. It will open at 7:30 a.m.