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Joe Myers Kia
- Car Dealers
- Houston, TX
About this business
Location details
16484 NW Freeway, Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The prices of the service are more expensive than what is published on the web. I wrote to them and had no answer
Business response:
Thank you for bringing this to our attention. We apologize for the discrepancy in service pricing and the lack of response to your inquiry. This is not the level of service we aim to provide, and we understand your frustration. We'd like to address this issue and ensure that you receive accurate information moving forward. Please contact Jason Proios at Jproios@vtaig.com, and he will personally assist you with your concerns. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Poor customer service, employees that work there are rude!! My car was in the shop for a month under warranty for an A/C repair and they couldn't provide me with a loaner. Talked to management and they also gave me the run around and told me they don't provide any loaners and for me to get a rental.
Business response:
We are sorry for any inconvenience, loaners are not always available, and are normally reserved when available
Went there to get simple map update, they had car all day, then when I arrived they said the guy who does it broke his foot. Took it back next day, because they said he would be there, then they had it all day again, when I came to pick it up, they said the update was corrupt. Then they said they would call me when they had it fixed, it's been 3 weeks. I already had it done at Shootenkirk kia fort Bend, don't goto Joe Myers, fort Bend is alot better, they actually care.
Business response:
Thank you for taking the time to leave a review. We sincerely apologize for the issues you encountered while trying to get your map update completed at our dealership. We understand your frustration and disappointment. We take all customer feedback seriously, and we're using your experience to improve our service. We would love the opportunity to regain your trust. Please reach out to Jason Proios at Jproios@vtaig.com to discuss what we can do to help.
Charged $90 for an oil change Given repair suggestions that had already been repaired or were non-existent Example- spark plugs ( were recently changed and had the old ones on car to prove ) Example- told tire had severe gash (even showed me a fake picture of someone else's tire) and needed immediate repair. Took next door to discount tire and they looked at me crazy asking what gash as they showed me car lifted up. Never returning to Kia Joe Myers.
Business response:
We're truly sorry to hear about your negative experience with us. Your feedback is valuable to us and we will address this with our service team to ensure situations like this are not repeated. Please reach out to Jason Proios at Jproios@vtaig.com to discuss what we can do to help.
Waiting on part and phone call.
Business response:
Thank you for reaching out to us and sharing your concerns. We sincerely apologize for any inconvenience caused by the delay in receiving a call back from our parts department. Providing timely and attentive service to our customers is a top priority for us, and we regret that we did not meet your expectations in this instance. We understand the importance of prompt communication, especially when it comes to addressing your automotive needs. Our team is actively working to improve our response times and ensure that all inqui... read more
DId everything that I did not ask them to do because they tried to take advance of my wife and daughter.
Business response:
Thank you for taking the time to share your feedback, but we're somewhat confused by your review. We genuinely value all customer feedback, as it helps us improve our services. However, we would appreciate more information or clarification about your specific concerns to better understand and address the issues you've raised. Your satisfaction is our priority, and we want to ensure that any issues or concerns you have are thoroughly investigated and resolved to your satisfaction. Please feel free to provide additional detail... read more
I am highly upset. I drove my car to the dealership service repair for a scheduled TUNEUP AND OIL Change. I asked if they could check a noise I heard when engaging the clutch. Not only did they check but dismantled my car and could not reassemble it BEFORE they called me to get permission to continue the repair. Not only did they lose my car but when they found it , it was undrivable because they had taken it apart and were unable to put it back together . I was told they test drove the car to experience the noise when engag... read more
Business response:
We apologize for any inconvenience or dissatisfaction you experienced during your recent service visit. Providing excellent service is a top priority for us, and we are disappointed to hear that we did not meet your expectations. To address your concerns and ensure we improve our service standards, we would appreciate more specific information about the issues you faced. Please contact us directly so that we can discuss your experience in detail and work towards a resolution. Your feedback is crucial to us, as it allows us t... read more
Well, the job isn't done. They ordered the wrong part so had to reorder. It is almost 2 weeks and I can not get a hold them. I have left emails because that is how I was told to reach my rep. No answer on that or phone. So while they ordered the wrong sensor I had my steering stabilizer bars replaced because I had slight rattling under my car. Very expensive. Don't know if I really needed that but that was supposed to take care of the noise. It's done so be it and I have new stabilizing bars. I went somewhere else to get ali... read more
Business response:
We're genuinely sorry to hear about your dissatisfaction with our service. Providing a positive experience for our customers is our utmost priority, and it's disheartening to know that we fell short of your expectations. We take your feedback seriously, and we would greatly appreciate it if you could provide more specific details about the issues you encountered during your visit. This information will help us identify areas that need improvement and allow us to take corrective actions.
I do not wish to leave a review.
Business response:
Thank you for leaving a review, even though you might not have wanted to.
Frequently asked questions about Joe Myers Kia
How is Joe Myers Kia rated?
Joe Myers Kia has a 4.3 star rating with 3,143 reviews.
When is Joe Myers Kia open?
Joe Myers Kia is closed now. It will open at 7:30 a.m.