This profile has been claimed by the business owner or representative.
Joe Myers Toyota
- Car Dealers
- Houston, TX
About this business
Location details
19010 NW Freeway, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The people were nice and it was done in a timely matter but they recommended many extra repairs that were unnecessary. I'm also not sure they performed the ones I paid for. I won't go back because the prices are ridiculous.
Business response:
Thank you for sharing your feedback. We're glad to hear you found our team courteous and the service timely, but we're sorry to learn about your concerns regarding the recommendations and pricing. We take your experience seriously and would like to address this further to ensure all your questions are answered. Please contact Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com so we can look into this matter and work toward regaining your trust.
Services of dubious utility were recommended.
Business response:
Thank you for sharing your feedback. We apologize if any of our service recommendations caused concern or seemed unnecessary. Our goal is to provide transparent and valuable advice to help maintain your vehicle in the best possible condition. To address your concerns in more detail, please contact Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They would be happy to discuss your experience and ensure your needs are met appropriately.
Priced too high and close to jd power that we try to negotiate but the managers was not willing to go to fair market value based on Kelly book he even siad we dont trust and take numbers from kelly books
Business response:
We apologize for the frustration you experienced regarding pricing. We understand how important it is to feel confident in the value you're receiving. Our Customer Relations Manager, Rodney Feltus, would be happy to discuss your concerns further and help find a resolution. Please feel free to contact him directly at Rfeltus@joemyerstoyota.com or by phone at 281-653-5192. We appreciate your feedback and the opportunity to address your concerns.
Didn't go over nothing with me about my service .
Business response:
We apologize for the lack of communication regarding your service details. Ensuring that our customers are fully informed about their service is a priority for us, and we regret that we fell short in your case. We would appreciate the opportunity to discuss your experience further and address any concerns you may have. Please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. We are here to ensure you receive the information and support you deserve.
Did not get the mileage sticker on the windshield, 15 to 20 minutes to figure out how much $59.95 coupons? Then change me $79.20 But I get from the bank $81 .49. Charge????? I don't think I will go back.
Business response:
We apologize for the frustrating experience during your recent service visit. The issues you've described fall short of the clear, efficient service we strive to provide. Your concerns about pricing discrepancies and service inconsistencies are valid and deserve a thorough review. To fully investigate these matters and address your specific experience, we invite you to contact either Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. We take your feedback seriously and want to understa... read more
Super disappointed i did and oil change and when I get home park my car in the garage as usual and later on when about to use my car my garage was full of oil, we'll the guy He left the oil pan screw loose..... this is unacceptable.
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for the issue you experienced after your oil change. We understand how frustrating it is to find oil in your garage due to a loose oil pan screw. This is not the level of service we aim to provide, and we appreciate your feedback. To resolve this matter promptly, please contact either Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They will be happy to assist you and ensure that this issue is addressed. Thank ... read more
Visited 3 times for rear seat cable latch and problem is still not repaired.
Business response:
We sincerely apologize for the ongoing issues with your rear seat cable latch and the inconvenience of multiple visits without a resolution. We understand your frustration, and we want to assure you that we are committed to resolving this problem. To address this situation promptly and effectively, we kindly ask you to contact either Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They will personally review your case, investigate why the issue persists, and work diligently to find ... read more
The price of rotation, tire rotation changeable they are asking for $50 to do something with battery. They just put liquid or something like that didn't take even 10 seconds. I don't know just they charge me but actually I don't know what they did tire and tire rotation very bad.
Business response:
Thank you for bringing this matter to our attention. We sincerely apologize for the oversight regarding your tire inspection. It's important to us that all our customers receive thorough and accurate service, and we regret that we did not meet those expectations in your case. To ensure that your concerns are addressed promptly and effectively, we encourage you to reach out to either Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They will be more than happy to assist you with your ... read more
Service Center personnel give conflicting information among themselves, and against Toyota servicing recommendations. Attempts to contact manager have been unsuccessful.
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the conflicting information you received from our service center personnel, as well as any difficulty you've had in reaching the manager. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention. To help resolve your concerns, we encourage you to contact either Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They are committed to addressing your issues ... read more
Frequently asked questions about Joe Myers Toyota
How is Joe Myers Toyota rated?
Joe Myers Toyota has a 4.5 star rating with 15,775 reviews.
When is Joe Myers Toyota open?
Joe Myers Toyota is open now. It will close at 9:00 p.m.