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Joe Myers Toyota
- Car Dealers
- Houston, TX
About this business
Location details
19010 NW Freeway, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Was here from 2:58pm to 7 close. I came for a tire rotation and oil change and for my tires to be checked because my tire pressure light kept coming on after putting air in the tire. But of course the advisor felt the need to tell me all that has been done to my car and advise me to get other things donelike i dont know my cari came for three thingsI end up getting the alignment but that wasnt the most important thing I came for. Anywho, two and 1/2 hours went byIm standing and my advisor walks by and says. having fun.I didn... read more
Business response:
We apologize for the inconvenience you experienced due to poor communication and a lengthy service appointment. Your feedback is important to us, and we understand that effective communication and timely service are essential to providing a positive experience. We take your concerns seriously and will use your feedback to improve our communication processes and service efficiency. We strive to ensure that our customers are kept well-informed about the status of their service appointments and any potential delays. Please cont... read more
Had them to check the A/C because it's not cooling in the heat of the day. I thought maybe it's low on coolant/freon. After the tech did the inspection, the A/C came back not blowing any air. Jose Teran, Mgr. took it back to the tech and the tech said I need $6,301.11 work done to the A/C. The tech broke my "Return to the previous screen" button, and want me to pay $349 to replace the button even though it was working just fine. The tech removed the glove box to change out the filter, the tech did not put the glove box on co... read more
Business response:
We're truly sorry to hear about your negative experience. Our team aims to provide the best service possible, and it's disappointing to learn that we fell short of your expectations. We take your feedback seriously and will use it as an opportunity to improve our services. If you'd be willing to share more details about your experience, we'd greatly appreciate the opportunity to address your concerns directly and work towards a resolution. Please contact Jose Teran at Jteran02@joemyerstoyota.com and we will do our best to ma... read more
Poor service! I scheduled appointment for oil change & tire rotation and I am waiting more than 2 hours to finish.
Business response:
We apologize for the inconvenience you experienced during your recent appointment. We understand that your time is valuable, and we strive to provide efficient and timely service to all our customers. Our team is committed to addressing your needs and ensuring a smooth service process. We want to learn more about your specific situation so that we can improve our services and avoid similar delays in the future. Please contact Jose Teran at Jteran02@joemyerstoyota.com and we will do our best to make this better.
Bought a catshield April 2022, the front end of shield came loose June 10th 2023, they would not replace it. when I gave my review on Google they replied saying contact them thru an email address, I have not heard back from them yet (six weeks) do not trust these guys
Business response:
We apologize for the inconvenience you experienced with the catshield replacement and our lack of responsiveness to your emails. Providing exceptional customer service is a top priority for us, and we regret falling short of your expectations in this instance. We would like to assure you that we take such matters seriously and are committed to resolving any issues promptly and efficiently.
Waiting time too long, 2 hours and more Why is not 1 to 1.5 hours . Just 5,000 mile maintenance service charge $250. Too expensive ,only inspection no parts replaced. The state inspection only charges $25.00 a year.
Business response:
We apologize for the inconvenience you experienced with the long appointment times and the perceived high costs of our services. Your feedback is essential to us, and we take it seriously as we continually strive to enhance our customer experience. We understand that waiting for service can be frustrating, and we are actively working to streamline our scheduling processes to minimize wait times. Additionally, we continuously review our service pricing to ensure we remain competitive while providing the highest quality workma... read more
I did not go Joe Myers Toyota for inspection. The tester was down and asked me to go another shop to do.
Business response:
We apologize for the disappointment you experienced with our services. Our team aims to provide exceptional service to every customer, and we regret that we fell short of your expectations. To address your concerns and ensure that we continuously improve, we would appreciate more specific details about the issues you encountered. Please contact Jose Teran at Jteran02@joemyerstoyota.com and we will do our best to make this better.
I had my tires rotated and oil changed two weeks ago. I noticed a rattle on the right rear side. I took it to a different dealership to have it checked and when he took off the hub cap, two of the lug nuts were off and just rattling around inside. This could have been a real bad situation if I hadnt had it checked out.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please contact Jose Teran at Jteran02@joemyerstoyota.com and we will do our best to make this better.
Horrible ! Lack of customer service
Business response:
We appreciate your feedback, but we are a bit confused by your review as it lacks specific details about your experience. We value our customers' feedback and strive to address any concerns or issues that may arise. To better assist you and understand the situation, we kindly request that you provide us with more information about the specific incident or problem you encountered. This will help us investigate the matter thoroughly and take appropriate actions to resolve it. Please contact Jose Teran at Jteran02@joemyerstoyot... read more
This Toyota company is very deceitful, so I dont want to say more about it. I was deceived by them.
Business response:
We appreciate your feedback, and we apologize if there has been any confusion or misunderstanding. We strive to provide excellent customer service, and we take all feedback seriously. To address your concerns and provide the appropriate resolution, we kindly request that you provide us with more details about your experience. This will help us identify the specific issue and take the necessary steps to address it. Please feel free to reach out to our customer service department or provide additional information in your revie... read more
Frequently asked questions about Joe Myers Toyota
How is Joe Myers Toyota rated?
Joe Myers Toyota has a 4.5 star rating with 15,778 reviews.
When is Joe Myers Toyota open?
Joe Myers Toyota is open now. It will close at 9:00 p.m.