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Joe Myers Toyota
- Car Dealers
- Houston, TX
About this business
Location details
19010 NW Freeway, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Horrible experience. I went in for rear brakes replacement. A job that my advisor told me it would take 2 to 2 1/2 hours. After 3 hours and I went to check on the process. My car was not even being worked in. I contacted a manager about the incident and had a poor excuse. It ended up taking 4 hours total.
Business response:
Thank you for sharing your experience. We're sorry to hear about the delays and the issues you encountered during your brake replacement service. This is not the level of service we strive to provide. To address your concerns and work towards a resolution, please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They will be able to assist you directly and help resolve any issues you faced. We appreciate your feedback and hope to have the opportunity to improve your exper... read more
John Archer was nice. They did not solve 2 of the three problems. I needed drip molding installed and a new antenna. The Toyota dealerthe experts in Toyotacould not fix a Toyota. I am extremely disappointed in the lack of initiative and help.
Business response:
Thank you for your feedback. We're sorry to hear that your recent visit didn't fully resolve your issues and that you were disappointed with the service provided. To address your concerns and ensure that the remaining issues with the drip molding and antenna are resolved, please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They will be able to assist you directly and work towards a satisfactory resolution. We appreciate your feedback and look forward to the opportuni... read more
Service advisor was cordial. Went in for a wheel alignment and was there 4 hours with no update.
Business response:
Thank you for sharing your experience. We're glad to hear that our service advisor was cordial, but we apologize for the lack of updates and the extended wait time for your wheel alignment. We understand how important timely communication is and would like to address your concerns directly. Please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com, and we will work to resolve this issue. We appreciate your feedback and hope to provide a better experience in the future.
The guy I spoke said there price is firm no price change.. So I did Not buy
Business response:
We're sorry to hear about your experience. We strive to provide clear and competitive pricing to our customers. We would like to discuss your concerns further and see if we can offer a solution that meets your needs. Please reach out to Rodney Feltus, our Customer Relations Manager, at Rfeltus@joemyerstoyota.com or 281-653-5192. We appreciate your feedback and hope to have the opportunity to assist you better in the future.
My husband brought our 2013 Highlander. When he got home, he realized he didn't have his handicap tag in the car. He called when got home and told a gentleman in the service department and the response "we have lot of people back there." On 9/3, I called the general manager's office apparently, he wasn't available. today, 9/4, We have not heard from anyone. Now we are having to contact our Dr's office to get the approval for another tag. This is not good business. Carolyn and Les O'Neal
Business response:
Thank you for bringing this situation to our attention, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating it must be, and this is certainly not the level of service we aim to provide. To resolve this matter promptly, we encourage you to reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They will personally assist you in addressing this issue. We appreciate your patience and hope to make things right as quickly as possible.
I went in to get an oil change & tire rotation. Exactly on queue, as happens lately each time I arrive, I'm immediately greeted by a 'tire specialist' who again tells me that I need new tires and/or tire rotation on my existing tires. (My tires are now at 5mm tread depth on a car I'm just about to sell). At the time of this appointment, I've had no issues with any low tire / tire leaks on my daily driver. An hour later I'm called, and told that I have a tire leak, and they'll fix it for $35. Reluctantly, I let them. Now one ... read more
Business response:
Thank you for your feedback. We are sorry to hear about the issues you've faced with your recent service visit and the tire concerns that have arisen since. It's important to us that all service recommendations and repairs are handled with transparency and accuracy. To address these issues and ensure they are resolved, please contact Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They will assist you in resolving the tire leak problem and addressing any other concerns you might hav... read more
Had car for over a month, was going to release the car to us after we paid. Only an honest mechanic told us that they never FIXED the problem, only disconnected it from the battery!
Business response:
Thank you for taking the time to share your experience. We are deeply concerned to hear about the issues you faced with your vehicle's service. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience and frustration caused. Your feedback is important to us, and we want to ensure that this matter is thoroughly investigated and resolved. Please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They will work with you directly to ... read more
Some oil I was leaking in my car after services . They left some type fluid all over my motor
Business response:
Thank you for bringing this to our attention. We're sorry to hear about the issue with the oil leak and the mess left on your motor after your service. This is not the level of service we aim to provide, and we want to address this promptly. Please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They will assist you in resolving this issue and ensuring that your vehicle is properly taken care of. We appreciate your feedback and the opportunity to make things right.
I had to make three trips to the service center because of ordering issues and defective parts.
Frequently asked questions about Joe Myers Toyota
How is Joe Myers Toyota rated?
Joe Myers Toyota has a 4.5 star rating with 15,775 reviews.
When is Joe Myers Toyota open?
Joe Myers Toyota is open now. It will close at 9:00 p.m.