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Joe Myers Toyota
- Car Dealers
- Houston, TX
About this business
Location details
19010 NW Freeway, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
People there big cheater and lier. Be careful, do not sign any documents on the computer screen using your finger. Tell them to print 2 sets, read carefully and sign the papers. Make sure your copies are signed by them. They may tell you, we will email you today, DO NOT believe them. Check total loan amount, Video full conversation to be on the safe side.
Business response:
Hi there, thank you for sharing your feedback with us. We take these concerns seriously and will address them with our team. Your experience is important to us, and we appreciate you bringing this to our attention. Please contact Rodney Feltus at Rfeltus@joemyerstoyota.com or by phone at 281-653-5192 so we can address your concerns.
They did not fix problem.
Business response:
Hello there, we're sorry to hear about your experience. Please contact Jose Teran at Jteran02@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com and we will do our best to make this better. We value your feedback and want to ensure you're satisfied with our service.
I been hearing a noise when I Appling pressure to my break, i mostly hear it when I am tuning right. At times my break pedal will go down and the truck would keep rolling ever with my foot Appling pressure. I brought the truck to Joe Mayers to check since it there I got my break pads changed and my rotors resurface. But no one can identify why this is going on with the breaking system. And I am at a point where I don't feel safe driving the truck.
This time the service was completed but this was supposed to be a no cost 15,000 mile service on a new Tacoma. I was charged $99.00 for them to check the alignment when I have had the truck less than six months. Their answer, it was only warranted for 12 months or 12,000 miles. Not impressed by dealership.
Business response:
Thank you for sharing your feedback with us. We understand your frustration regarding the service being out of warranty, and we apologize for any inconvenience this may have caused. While we strive to provide the highest level of service to our customers, we also have specific guidelines and warranty terms set by manufacturers that we must adhere to. These terms determine what services and repairs are covered under warranty and for how long. We regret any confusion or disappointment regarding the warranty coverage for your s... read more
A Lot of deception when it comes to pricing listed online and financing. Credit scores don't matter .the price almost tripled until I was about to walk out... still paid 5,000 more than intended. Go through bank or use cash . Don't finance at all.
Business response:
We're sincerely sorry to hear about your dissatisfaction with your recent sales experience at our dealership. Your feedback is vital, and we deeply regret any disappointment or frustration you may have experienced. Providing a positive and transparent sales experience is a top priority for us, and we apologize if we fell short of your expectations. We take your concerns seriously and will review our sales processes and training to ensure that our customers receive the best service possible. If you would like to share more sp... read more
Horrible experience! Wouldn't recommend this place at all to anyone who is looking for honesty on vehicle pricing!
Business response:
We're genuinely sorry to hear that you weren't satisfied with the pricing during your visit. Our aim is always to provide transparent and competitive pricing for our customers, and we regret that we may have fallen short of your expectations. To address your concerns more effectively and provide a solution, we would appreciate additional details about your specific experience. Please feel free to contact our customer service department or speak directly with our management team. Your feedback is essential to us, and we're co... read more
I bought an Acura RDX from Joe Myers and 28 days later the car broke down on my way to work. Joe Myers has a 3month warranty from the date of purchase, which they did not honor. Every single person I spoke to at JM asked me if I purchased the extended warranty, which would have cost me $4700 on top of the purchase price, so I declined. Please know, they are not in the business of selling you good cars. They are in the business of selling non functional cars and extended warranties.
Business response:
We're sorry to hear about the issues you've encountered with your car. However, it's important to clarify that warranties typically cover specific components or systems, and any repairs or breakdowns outside of that coverage would not be included. We understand how frustrating car troubles can be, and we sympathize with your situation. While we're unable to cover repairs that fall outside of the warranty's scope, we're here to assist you in any way we can within the terms of your warranty. If you have any further questions o... read more
Service advidor lied to customer. I can't trust them anymore.
Business response:
We are sorry to hear that you had a negative experience with our dealership. However, we are confused by your review and would like to discuss further to understand the specifics of the situation. We strive to provide exceptional service to all of our customers and want to ensure that we are meeting our high standards. Please contact Jose Teran at Jteran02@joemyerstoyota.com, or Scoot Michael at SMichael@joemyerstoyota.com and we will do our best to make this better.
Vehicle provided with only one key. Sales team stated they would follow up with previous owner to request the second key before I had purchased the vehicle. A second attempt was made to reach out to the sales team/manager about missing key and no response. Sales team/manager has not made any effort or attempt to provide any update regarding the other key for the vehicle or accept any responsibility. Service dept. put two new tires & left the other two OEM tires with 40k miles on the vehicle.
Business response:
Hi Jared, we appreciate your feedback and apologize for any inconvenience caused. We're sorry to hear about the issue with the missing key and the tires on the vehicle. We understand your concerns and will address them with our sales and service teams. We strive to provide transparent and excellent customer care, and we apologize if we fell short of your expectations. Thank you for bringing this to our attention. Please contact Jose Teran at Jteran02@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com to disc... read more
Frequently asked questions about Joe Myers Toyota
How is Joe Myers Toyota rated?
Joe Myers Toyota has a 4.5 star rating with 15,775 reviews.
When is Joe Myers Toyota open?
Joe Myers Toyota is open now. It will close at 9:00 p.m.