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Joe Myers Toyota
- Car Dealers
- Houston, TX
About this business
Location details
19010 NW Freeway, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Scamming! Acting like they're fixing problems that they are not! Took my car to another dealership because they quoted me 1,000 for bent axle come to find out my axle is not bent. Also lied and said they balanced my tires. Tires have not been balanced! Ridiculous
As soon as you sign the paperwork, you can forget customer service. Try to get a return phone call, after you've signed the dotted line....
Business response:
We regret to hear about your experience with our post-sales service. Providing excellent customer service throughout the entire ownership experience is a priority for us, and we apologize for any inconvenience caused by the lack of responsiveness. Your feedback is concerning, and we take it seriously. We strive to ensure that all customer inquiries and concerns are addressed promptly and efficiently. It's disappointing to hear that you've had difficulty getting a return phone call after completing your purchase. To address t... read more
The are the worst not honest,liars,and thieves
Business response:
We are deeply troubled to learn about your negative experience. Providing honest and transparent service is paramount to us, and it is disheartening to hear that you feel otherwise. Your feedback is incredibly important to us, and we take allegations of dishonesty and theft very seriously. We want to assure you that this is not reflective of the values and principles we uphold at Joe Myers Toyota. To address your concerns and work towards a resolution, we kindly ask you to reach out to either Jose Teran at Jteran02@joemyerst... read more
Almost 6 hours even with an appointment
Business response:
Thank you for taking the time to share your experience with us. We apologize for the lengthy wait you encountered, even with an appointment. We understand how valuable your time is and are disappointed to hear that we did not meet your expectations. To address this issue promptly, please contact Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They are committed to improving our service process and will work with you to ensure a more efficient experience in the future. We appreciate ... read more
April 16 never service, I never has a service at thiat day! For purchased this 3 yrs used car, Carfix did show all the transactions and maintenance records, but during the transaction of process in Joy Myers is not so pleasant, neither provide fully functional vehicle attached devices, App transaction & actived, fully function key flob (only 1 available, but not works very well). Also got the stronger cabinet smoking odor(did try to idonic neutuaize odor in the moment of drive out of dealership, but not completed), Sale pers... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize that the service date on April 16th was incorrect and the vehicle wasn't fully prepared upon purchase. It's important to us that our customers receive a complete and functional vehicle, and we fell short of that expectation in this case. We understand your frustration regarding the missing service record, missing functional key fob, inoperable app features, and lingering odor. We would like to get these issues resolved for you as quickly as possib... read more
Terrible sack was so rude very unprofessional with my fiancé:( when my fiancé took the Corolla to get fix it
They try to take your money. They don't care about helping the customer. I had a nail that caused a slow leak in my tire. They told me it couldn't be repaired. Their service department only solution was to try and sell me 4 used tires for 900 or 1 brand new tire for 300. They refused to sell me 1 used tire(most logical and cost effective). I asked the rep to please put my tire back on. He was upset by this and my tire was put back on but wasn't aired back up. Very dangerous. I am always left disappointed by this service depa... read more
Business response:
We sincerely apologize for the disappointing experience you had at our service department. We take all customer concerns seriously, and it's clear we fell short of your expectations. We understand your frustration with not being able to purchase a single used tire and the inconvenience of the tire not being re-inflated. We'd like to learn more about your experience and ensure this doesn't happen again. Please contact Jose Teran at Jteran02@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com and we will do our... read more
There is al always a bad surprise at this dealership. But shame on me to constantly believe that they will get better
Business response:
Thank you for taking the time to leave this review. We sincerely apologize that your experiences haven't met your expectations, and we understand your frustration. It's clear we haven't earned your trust, and for that, we take full responsibility. While we appreciate you letting us know about your experience, it would be incredibly helpful if you could share some details about the "bad surprise" you encountered this time. Knowing the specifics allows us to directly address the issue and prevent it from happening again. Pleas... read more
Car not fixed on time because spare parts ordered was delayed. Nobody offered a loaner vehicle and I have to wait a few days. I would say bad experienced and my friends will hear this. Not worth for recommendations.
Business response:
We apologize for the inconvenience you experienced. We understand the frustration of delays and not having a loaner vehicle. Please contact Jose Teran at Jteran02@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com and we will do our best to make this better.
Frequently asked questions about Joe Myers Toyota
How is Joe Myers Toyota rated?
Joe Myers Toyota has a 4.5 star rating with 15,775 reviews.
When is Joe Myers Toyota open?
Joe Myers Toyota is open now. It will close at 9:00 p.m.