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Joe Myers Toyota
- Car Dealers
- Houston, TX
About this business
Location details
19010 NW Freeway, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
It was wonderful visit like always . Thanks.
Business response:
Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with us. Your feedback is important to us, and we greatly appreciate your kind words!
They are not responsible,took my 4 hours and finally said they don't have parts.
Business response:
We apologize for any inconvenience or dissatisfaction you experienced during your recent service visit. Providing excellent service is a top priority for us, and we are disappointed to hear that we did not meet your expectations. To address your concerns and ensure we improve our service standards, we would appreciate more specific information about the issues you faced. Please contact us directly so that we can discuss your experience in detail and work towards a resolution.
Bad experience they Come up with a broken bottom that they said need to reset service light.
Business response:
We are sorry to hear about your negative experience, and we genuinely want to help address your concerns. To assist you effectively and work towards a resolution, we kindly request more specific details about your experience. Your feedback is essential in helping us understand the issues you encountered and make improvements to our service. Please feel free to provide additional information or clarification regarding your concerns, and we will do our best to address them promptly. Please contact Jose Teran at Jteran02@joemye... read more
I have a reward for oil change and the agent told me I didnt have nothing and later other agent told me I have.but how I tire rotation I lost my reward .the first agent said I dont have nothing.I was disappointed
Business response:
We want to express our sincere apologies for the confusion and disappointment you experienced regarding your reward for a free oil change. We genuinely regret any inconvenience or frustration this may have caused you. Clear and accurate communication regarding rewards and benefits is crucial, and we deeply regret the misunderstanding you encountered. We take this matter seriously and will investigate the situation to understand what happened and ensure it doesn't occur in the future. Your satisfaction is essential to us, and... read more
Although the staff took care of concerns with pricing and warranties we had with this new purchase, we are still having issues with the brakes that were replaced.
Business response:
We're sorry to hear about your negative experience, and we genuinely want to address your concerns and make things right. However, in order to assist you effectively, we need more specific details about the issues you encountered. Please provide us with additional information about your experience, such as the nature of the problem, the date of your visit, and any individuals you interacted with. This information will enable us to investigate the matter thoroughly and take appropriate actions to resolve it. Please contact Jo... read more
The care the worked after keeping the car for over two weeks, the car still makes noise. I just go tired couldn't even returned it again
Business response:
We're truly sorry to hear that the issues you were experiencing have persisted even after your service appointment. This is certainly not the level of service we aim to provide, and we understand your frustration. Your satisfaction is important to us, and we want to make sure your vehicle is in excellent condition. We would like to investigate this matter further to understand why the issues were not resolved during your service appointment. To do that, we kindly ask that you get in touch with our service department. They wi... read more
When the car was returned to me the Check Engine Light was on. It was not on when I brought it in.
Business response:
We're truly sorry to hear that you've experienced a new issue with your vehicle after we repaired a previous one. Your safety and satisfaction are our top priorities, and it's concerning to learn that you're facing additional problems. We take this matter seriously and want to make things right. It's possible that the new issue may be related to the previous repair, and we would like to investigate and rectify it as soon as possible. To do this, we kindly ask you to reach out to our service department to provide more details... read more
I was surprised when they brought me the keys before I even had time to sit down in the waiting area. They could not have had time to do much. Plus the truck had not been washed or vacuumed. With the prices you pay at dealerships I would have expected better. I was not impressed or wowed.
Business response:
We're truly sorry to hear about the poor service experience you encountered. Your satisfaction is of utmost importance to us, and we deeply regret that we fell short of meeting your expectations. To address your concerns and ensure that we improve our service, we would appreciate more specific details about your experience. This will help us identify the issues you faced and take corrective actions to prevent them from happening again in the future. Please contact Jose Teran at Jteran02@joemyerstoyota.com and we will do our ... read more
My last visit was on 7/5/23 when I went to change my battery. After my battery was replaced I was given my keys and receipt and was told " you are good to go". The receipt that I was given had zero balance. On 8/22/23 I got a bill charging me for the battery. Joe Myers Toyota made me feel like the biggest thief. I have been going to Joe Myers for seven years and have gotten 3 cars and have never left without paying for the service given to my car. This was the biggest humiliation ever. I was thinking about getting a new car ... read more
Business response:
We're truly sorry to hear about the confusion you experienced with your bill. This is not the level of service we aim to provide, and we understand how frustrating it must have been for you. Our team strives to ensure clear and accurate billing for all our customers, and it appears that there was a misunderstanding in your case. We sincerely apologize for any inconvenience this may have caused. We would like to investigate this issue further and resolve it to your satisfaction. Please contact our billing department or custom... read more
Frequently asked questions about Joe Myers Toyota
How is Joe Myers Toyota rated?
Joe Myers Toyota has a 4.5 star rating with 15,775 reviews.
When is Joe Myers Toyota open?
Joe Myers Toyota is open now. It will close at 9:00 p.m.