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JOEY Sherway
- Restaurants
- Etobicoke, ON
About this business
Location details
25 The West Mall, Unit 500, Etobicoke, ON, M9C 1B8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
We had a terrific happy hour early dinner. Food was very good and the service was terrific. Will definitely return!
Business response:
Thank you for leaving a review, we appreciate you taking the time to do so! Hope to host you again soon, we will absolutely get you into Deneen's section Victoria Haufek Assistant General Manager
Our server was delightful and the service was very good. My guest was perhaps problematic due to serious dietary restrictions. I'm pleased to say that Joey stepped up to the plate and accommodated a difficult situation. The food was very good, as usual. Ours was a business casual lunch, and the restaurant is ideal for an occasion like that. Id hoped to have a side of mayo in time to eat with my excellent burger but it arrived just as we finished our meal. That cost a star in my review. There is an 'energetic noise level'. Ot... read more
Business response:
Hi Brian, Thank you for the review! I can definitely empathize with the mayo, thank you for the feedback! We will happily fight for that final star during your next visit! Victoria Haufek Assistant General Manager
We visited for a night out with friends and had mixed feelings about our experience. The food and drinks were both very good — definitely the highlight of the evening. However, the service was extremely disappointing. While we understood it was a busy night, it became pretty clear that our table was being avoided by our server throughout the evening. We watched several tables around us get cleared and refilled while we were still waiting for basic service. It really took away from what could have been an enjoyable night. Ove... read more
Everything was just fine, however the amount of times the servers tried to take our plates which still had plenty of food on them, because we were still ridiculous. We had more than half of the appetizer still on the plate yet they were fine to take it away. I had to tell them on three different occasions to leave the food alone we were still eating. I'm sure they would have been happy to charge us for the full meal even though they would have taken half of it away.
Business response:
Hi Sam, Thank you for sharing this! I will follow up wit the serving team from last night to share the feedback! I can imagine how disruptive that must of been during your experience. We appreciate you letting us know, next time you're in the are please reach out I would love to ensure you're taken care of and introduce myself. Victoria Haufek Assistant General Manager
We got seated and a server did not come to our table till almost an hour later and only because I had to call one over. We were barely checked in on, the food was not that good and we were placed in the dining room and then later told that happy hour was only in the lounge area. Why a restaurant is split into sections like that makes no sense and if it’s gonna be like that maybe inform people of that before you seat them. I will not be coming back, somewhere like earls or cactus club is WAY better food and service. Save your... read more
Business response:
Hi Emily, Thank you for your honesty. I called and left an email incase that is preferred to chat about this more and apologize for the service received last night. Victoria Haufek Assistant General Manager
Service was excellent, food was ok, the chicken parm was extremely Spicey and did not indicate that on the menu. The music was very loud, hard to a conversation with your table. Manager checked on us which was nice. Probably won’t return.
We waited for more than half an hour past our reservation time. During check-in, I specifically requested a booth table instead of high chairs. The staff told us that if we were willing to wait a bit longer, they would find a booth for us. However, I noticed that several booth tables were empty. When we were finally guided to our table, they offered us high chairs again. I reminded the hostess that we had already waited over thirty minutes for a booth, but she responded in an unfriendly tone, saying it wasn’t possible becaus... read more
Business response:
Good morning Anahita, Thank you for dining with us this weekend. I am sorry to hear how we handed your experience from start to finish. I appreciate you sharing this, we are always looking for feedback to better the experience for our guests. More importantly it allows us to chance to remedy the experience. I will reach out to your direct contact now. Victoria Haufek Assistant General Manager
Small portions, confused wait staff, it’s gone sleekly down hill.
Food wasn’t as I remember it. Server took too long to get to our table and then it took too long to order due to their iPad. Used to come regularly but honestly the prices and service and food not worth the price. Happier to go to an establishment that is not a chain.
Business response:
Thank you for sharing, We appreciate you taking the time to write in. I have emailed you directly to apologize and make it up to you. Victoria Haufek Assistant General Manager
Frequently asked questions about JOEY Sherway
How is JOEY Sherway rated?
JOEY Sherway has a 4.6 star rating with 12,864 reviews.
When is JOEY Sherway open?
JOEY Sherway is open now. It will close tomorrow at 12:00 a.m.