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JOEY Sherway
- Restaurants
- Etobicoke, ON
About this business
Location details
25 The West Mall, Unit 500, Etobicoke, ON, M9C 1B8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Love Joeys and we are regulars however the food is often served cold because it’s sits for a long time waiting to be picked up by the server. We rarely say anything but the last time it was we sent it back only to have it replaced with more cold food. Not good enough for the price so I’m afraid we are going to go elsewhere. The food itself is excellent and the service is outstanding but we are fed up with cold food.
They closed their patio in the evening and did not inform us even though we had made a reservation for 4 people. If they had informed us we could have gone to another place of our choice but by not informing us we were forced to dine at Joey's as no place accepts last minute reservations. We spoke to Rubina the manager on duty who first said that they called us but when I showed her my phone log to prove that I did not receive any call, she then apologized but did nothing for us. She was all talk and no action. Brianne the w... read more
Upstairs lounge is very understaffed. Took 20 mins to get water and meal took 3 hours due to lack of service.
My experience this past Friday was unfortunately disappointing from start to finish. Despite having a 9:15 reservation, we were not seated for 25 minutes. I checked in with the hostess twice. The second time, she admitted she had forgotten about us. From there, several things went wrong. Some of our food and drinks were incorrect, a dietary request on a salad was ignored, and when my brother brought it up, the server was rude. She later apologized after seeing the request was properly entered on the bill, but the interaction... read more
The front hostess and wait staff were wonderful! I was, however, disappointed in my dinner choice. I ordered the fish tacos and it was not what I would normally expect. It was a few tiny pieces of some kind of very crispy fish under a mountain of guac and lettuce. The fish part was very strange. Will definitely order something different next time.
Business response:
Thank you for taking the time to share your experience with us. We're so glad to hear that you felt well taken care of by our hostess and wait staff — we’ll be sure to pass along your kind words. That said, we’re sorry to hear the fish tacos didn’t meet your expectations. Your feedback is valuable, and we’ll be sharing it with our culinary team as we’re always looking to improve. We hope to have the opportunity to welcome you back soon and help you find a new favorite dish! Best, Kimberly Benitez, Reservation Coordinator
Server untrained. Placed the wrong drink and dinner orders. The meal was awful, very greasy and undercooked. The manager passed our table several times and did not acknowledge us. We had to ask the server to get the Manager to address the wrong meal orders. Overall, very poor service and food quality was not appealing.
The server on the rooftop lounge was working alone when we arrived and had what looked to be about 8 or 9 tables. This was clearly an understaffing issue - and we had to wait a long time to get drinks, refills, appetizers, main order etc. This is not the server's fault - she was great and overworked. The manager who was in he rooftop lounge was completely useless and not helping the server at all. She was standing at the bar on her phone for most of our experience, while our server ran around to all the tables, making drinks... read more
Business response:
Good morning Laura, Thank you for dining with us, and for sharing your honest experience from Saturday. I will be sharing this feedback with our entire leadership team as well as following up with the server working that day to check in on her experience. This is never the experience we want to provide for both guest and staff, thank you for bringing it to my attention. Looking forward to hosting you again in future and showing you this feedback was heard and our team grew from it, so thank you. Victoria Haufek Assistant Gen... read more
Not suitable for plant based dining. Wouldn’t recommend
Business response:
Hi Kristen, I am so sorry for the lack of hospitality received during your last visit. I would love to invite you back in and provide a menu tour for you to show you where our chefs team can get more creative then simply tofu and rice (I agree that doesn't sound exciting at all!)
We’ve been longtime guests at Joey’s Sherway and usually have great experiences, so it’s disappointing to say this was one of our least enjoyable visits. To start with the positives: our server was brand new but absolutely lovely—pleasant, smiley, and sweet. She took our order promptly and provided excellent service throughout the evening. The atmosphere, as always, was vibrant and welcoming, and the birthday tray we received was a thoughtful and beautiful touch. Unfortunately, the food missed the mark in several ways. For t... read more
Frequently asked questions about JOEY Sherway
How is JOEY Sherway rated?
JOEY Sherway has a 4.6 star rating with 12,864 reviews.
When is JOEY Sherway open?
JOEY Sherway is open now. It will close tomorrow at 12:00 a.m.