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Keith Zars Pools
- Swimming Pools
- San Antonio, TX
About this business
Location details
17427 San Pedro Ave, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Directions for notifications not followed, came out a week after initial contact, also, Polaris tail fixed but worn out sponge that was on tail not replaced, why not, was the tech out of the scrubber or in a hurry?
Business response:
Hi, Richard. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Keith Zars Pools and would love the opportunity to improve. Please get in touch with us at (210) 494-0800!
On Friday I noticed a significant amount water coming from the pool equipment. I called the service department to get on the list. I was told it would 1 to 5 days. To my surprise, I got a call from Jacob to see if he could come by on Saturday. I was shocked how fast Zars responded. Jacob in the past has been our tech. He found the problem immediately (cracked housing on the polaris pump). In addition. he found an issue with our waterfall pump which he fixed also. Jacob is the best! To further brag on your service team, got a... read more
Called Friday afternoon with water flooding from pool equipment. Called office today to get on schedule. Was told 1 to 5 days. Lo and behold on Saturday morning got phone call from
Business response:
Hi, James. We are thrilled to learn that you had a positive experience with us!
Actually do the work.
Business response:
Please accept our apologies for any inconvenience, Mike. We take your feedback seriously. Thank you.
I was out of town when pool service was performed. Gate was left unlocked despite specific text instructions to technician. Filter backwash hose discharge erosion was left as-is. Also, no email report regarding test results, etc was provided.
Business response:
Hi, Richard. At Keith Zars Pools, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (210) 494-0800!
Great service
Excellent work and very helpful
Business response:
Hi, Victor. We appreciate the kind words and are glad we could provide you with a positive experience!
Show up and actually do what you say you will do.
Business response:
Apologies for any inconvenience. Please contact us at (210) 494-0800 so we can address this issue promptly.
The Polaris is worse than before. It cannot find its way out of a corner or from the steps at the end of the pool. When I get it running, it moves on its 'side or with the front wheels not in contact with the pool, resulting in no vacuum. Please send someone who knows how to fix it or send me a new one. This is the 3rd trouble call this season for the Polaris & it is yet to be fixed to our satisfaction. With the recent significant increase in annual fee I'm not satisfied that we're getting our money's worth.
Business response:
Please excuse any inconvenience caused by the issues with your Polaris. We will send someone out to address the problem promptly. Thank you for bringing this to our attention.
Frequently asked questions about Keith Zars Pools
How is Keith Zars Pools rated?
Keith Zars Pools has a 4.7 star rating with 2,143 reviews.
When is Keith Zars Pools open?
Keith Zars Pools is closed now. It will open at 8:00 a.m.