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Kenny Kent Toyota
- Car Dealers
- Evansville, IN
About this business
Location details
5600 Division Street, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
There was a few thousand dollars in fees that the Sales Representative did not tell me about.
Business response:
Thank you for your feedback. We sincerely apologize for the lack of transparency regarding the fees associated with your purchase. We strive to provide clear and upfront communication with all of our customers, and it's clear we missed the mark in your case. We would like to address your concerns and ensure everything is clarified. Please contact our General Sales Manager, Joe Walton, at 812-469-6352, and he will be happy to assist you in resolving this matter.
my car was ready at 430 but the service department had a meeting so i didnt get my car until 530 and it was pouring down rain and they parked it out in the lot instead of under the roof. I have always gad very bad luck with service at this dealer.
Business response:
We sincerely apologize for the delay in getting your vehicle back to you and for the inconvenience of having to retrieve it in the pouring rain. Your time is valuable, and we regret that our service process caused frustration. We also understand your concerns regarding past experiences and want to improve the level of service you receive. Please reach out to Jeff White, our Service Manager, at 812-469-6302 so we can discuss your concerns further and work toward a better experience for you in the future. We appreciate your fe... read more
Was supposed to get an oil change. All they did was rotate the tires
Business response:
Thank you for sharing your experience with us. We apologize for the confusion regarding your recent service visit. It's concerning to hear that your oil change wasn't completed as expected, and we'd like to address this issue promptly. Please reach out to Jeff White, our Service Manager, at 812-469-6302 so we can look into this further and ensure everything is resolved to your satisfaction. We appreciate your feedback and the opportunity to make things right.
Service was ok but the extra cost added to the advertised service price and selling my car information and personal info to car fax, without my permission stopped me from ever doing business with Kenny Kent Toyota again. That few dollars you made selling my info just cost you more, in future sales. That was a very stupid move lent did!! N
Business response:
We sincerely apologize for the frustration you've experienced. Please reach out to Jeff White, Service Manager, at 812-469-6302 so that we can discuss this matter in more detail and work towards a resolution. We value your feedback and would like the opportunity to make things right.
I spoke with a salesman for over a week before I made the 4+ hour drive to buy from them. Every day for a week I made it very clear when I planned on being there in person. The day comes and as I'm over an hour into my trip, the salesman called me to tell me the vehicle had sold before. Very unprofessional. I am beyond disappointed and frustrated with how this turned out.
Business response:
Dear Morgan, We sincerely apologize for the frustration and disappointment you experienced. We understand how disheartening it must have been to invest your time and make such a long trip, only to find out the vehicle was no longer available. At our dealership, we have 30 salespeople across 3 different departments all selling from the same inventory, which typically includes over 300 vehicles. While we strive to keep everyone informed about vehicle availability, the high volume of activity can sometimes lead to situations li... read more
Said couldn't get car to act up after having two weeks. As soon as i pick it up it has continuously acted up.
Business response:
Thank you for your feedback. We're sorry to hear about the ongoing issues with your vehicle. Please contact Jeff White, our Service Manager, at 812-469-6302, and he will work closely with you to resolve the situation. We appreciate your patience and are committed to ensuring your vehicle is in proper working condition.
The dealership charged $25 for an "oil booster" included in a routine oil change. This was not requested, and I was not told about this ahead of time. I view this is nothing but theft and will never go back for an oil change.
Business response:
We sincerely apologize for your experience regarding the unexpected charge for the oil booster during your oil change. We aim to provide clear communication about all services and associated costs, and it's clear we fell short in this instance. Please reach out to Jeff White, our Service Manager, at 812-469-6302. He would like to discuss your concerns further and work towards a resolution that addresses your experience. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Service advisor (Joe) was rude and wouldn't accept my service coupon when I advised him that I had one. Had to go to his boss to get it accepted.
Business response:
We sincerely apologize for your recent experience and appreciate you bringing this to our attention. Ensuring courteous and efficient service is a top priority for us, and we regret that this interaction fell short. Please don't hesitate to reach out to Jeff White, our Service Manager, at 812-469-6302, so we can address this matter further and work to improve your experience in the future. Thank you for your feedback.
Very bad. I had left because of their poor service two years later I decided to return and as always, poor service, they left oil leaking from the oil filter cap. I lost two hours of my time trying to get them to fix the problem.
Business response:
Thank you for sharing your feedback, and we sincerely apologize for the experience you've described. We understand your frustration, and this is certainly not the level of service we strive to provide. Please contact Jeff White, our Service Manager, at 812-469-6302 so we can address this issue directly and work to make things right. We truly value your business and hope to have the opportunity to resolve your concerns.
Frequently asked questions about Kenny Kent Toyota
How is Kenny Kent Toyota rated?
Kenny Kent Toyota has a 4.5 star rating with 4,489 reviews.
When is Kenny Kent Toyota open?
Kenny Kent Toyota is open now. It will close at 8:00 p.m.