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Kenny Kent Toyota
- Car Dealers
- Evansville, IN
About this business
Location details
5600 Division Street, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
We didnt have a great experience at Kenny Kent for this particular service. Our tire pressure warning light was on after a tire rotation. This isnt the biggest deal as the sensors are supposedly pretty sensitive. The REAL problem was after an on oil change I noticed a shockingly large puddle of oil on the floor of my garage. I had to take it back to the dealership and they told me it was either an improperly installed oil filter or an unseated drain plug. Worrisome for a basic service.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
My highlander windshield has cracked in 2019, 2020, and now 9 months later, it has cracked again. An engineer from Toyota made a wise crack that my wife needs to quit driving behind gravel trucks. I called the national number and talked to 3 different employees with no avail. The district manager from Chicago also said that Toyota would not cover my recent crack. I was told that the odds of this happening was a million to one!! I agree. I have a case number if interested.Four Toyotas isenough
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
The service was good but there was much more done than I asked for or was told about and I was charged for it! Poor, poor, poor
Business response:
Thank you for visiting our dealership and being upfront with your experience. Its important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Mechanic left grease on outside and on leather inside of car.
Business response:
Thank you for your feedback. We're sorry to hear that you are not satisfied with your experience with us. We would love to see what we can do to earn back your trust. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
My CERTIFIED pre owned vehicle had to have new front brakes and rotors put on like two weeks after I bought it (was brought to their attention sooner than that) and I had concerns regarding a feature not working properly and fought with them for an additional week, even though it was brought to their attention at the same times of the rotors, and in the weeks span I was told it was fine and it was working as it would if it just rolled out of the factory (it was not), i was told that my car didn't have that feature (it FORSUR... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Jeff White, at 812-469-6302, and we will do our best to make this better.
Difficult to make appointment, no one called me back after messages were left. I had to keep calling in. Afterwards, did not review anything with me. Paperwork states tires were rotated, but they were not. I have a slow leak in one tire, and a week later when I had to fill it up it was in same place. Makes me wonder what else wasn't done.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Make sure you check your tires after they charge you for a tire rotation. Charged my daughter for a tire rotation they never did. They can't get the email information correct. It is my daughter's car and my wife and I still get her emails even after she has told them to get the right email address. The service manager was sexist toward my daughter not realizing she has some type of mechanical understanding of her own car.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry your daughter didn't receive that. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Not the best, communication was not good, car not ready when told it would be, the cost to repair was high. The girl processing my payment was not the friendliest. Just overall NOT impressed
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Not happy for multiple reasons!
Frequently asked questions about Kenny Kent Toyota
How is Kenny Kent Toyota rated?
Kenny Kent Toyota has a 4.5 star rating with 4,489 reviews.
When is Kenny Kent Toyota open?
Kenny Kent Toyota is closed now. It will open tomorrow at 8:30 a.m.