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Kenny Kent Toyota
- Car Dealers
- Evansville, IN
About this business
Location details
5600 Division Street, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I feel like the service was maybe too fast to to do a vehicle inspection and tire rotation. There was not much communication with us as to what was found while inspecting the vehicle.
They promised me a free oil change and then they charged me for it
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
It took 2 trips for them to properly repair my car and then they left a cover over the tow hooks off and never replaced it, never going back to them for service again! Terrible!
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Will not take my vehicle to get work done there ever! Had to take vehicle there multiple times and still didn't fix it
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Had trans fluid changed they put in the Wrong fluid had to take it back so they Can put in the right fluid , I guest they did ? Afraid to drive it now.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Waited 3 weeks for glorified oil change and tire rotation. Oil additive here, battery post treatment there (!?) and its a $250 experience. Should my tires be shot at 31,000 miles? No discussion of tire warranty.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Did not change my wife's oil at the 30,000 mile service like they should have. It is due to be changed every 10,000 miles. This is going to make us off on our service maintenance.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Really, I have always though Toyota the best service. We have been in several states and service has been incredible they had washed and vacuum my cars after every service. This Kenny Kent Toyota does not do that. At this point I didn't mind until this last service, when I picked up my car it was a mess. It was so dirty in the inside there was grease every where, sits, windows I mean everywhere. The sad thing is that it is the only one in the town.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
The sales rep was good, but we were told that our car was worth nothing and gave us less then what we needed. Then turns around and has it on the lot twice as much as they said it was worth. They told us it was going to an auction to be sold, I really dont like being lied to and not even coming down on the price at all. I was told not to deal with them , I guess I should of listened, never again
Business response:
We appreciate you taking the time to let us know about your experience. In cases like this, several things could happen, the auction did not have a buyer and vehicle returned to the dealership; also, the trade-in value will be less than the price the dealership will sell to the general public. We apologize for any misunderstanding and any frustration this has caused. If you have any further questions, please reach out to Matt Elpers, our General Sales Manager, at 812-469-6214.
Frequently asked questions about Kenny Kent Toyota
How is Kenny Kent Toyota rated?
Kenny Kent Toyota has a 4.5 star rating with 4,489 reviews.
When is Kenny Kent Toyota open?
Kenny Kent Toyota is closed now. It will open tomorrow at 8:30 a.m.