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Kenny Kent Toyota
- Car Dealers
- Evansville, IN
About this business
Location details
5600 Division Street, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overcharge for everything. Always wanting to make up excuses on things that have to be done when they dont. My wife went in for an oil change, nothing was wrong with her car, never had any problems and they came up with $8,800 worth of stuff they said needed fixed immediately. Got a second opinion and nothing needed fix. This place is a joke.
They did not do what I asked them to do. And they did what I told them specifically NOT to do. They dont listen to their customers nor do they value them. I wouldnt give them any stars if that was an option. There is no service there!!!! Moving on to another service provider!
Repeated vehicle service completed texts even though the lengthy service was not complete. Four hours to change engine oil, filter, and transmission fluid.
No communication I was left to navigate finding the loaner vehicle while service rep waited on other people when dropping vehicle off with basically same treatment when picking up my vehicle. Explanation as to where the second key fob is for the Lexus less than stellar. I was told a Toyota salesman sold us the vehicle and was told by Lexus service rep that shouldnt have happened so was lied to on length of the wait time for the second fob to arrive. Big difference in 6-8 weeks to still waiting at 6 months from purchase. Serv... read more
Very good and acomadating!! And walks you through and lets you know what your car needs.
Business response:
Thank you for your review. We are sorry your experience wasn't worthy of five stars.
I just took my car in for the Toyota care service. Part of the service was to rotate the tires and check and set air pressure as needed. They said they rotated and set the tire pressure. I put a scuff mark on my left rear rim. When I got my car home and was looking at It I noticed the same scuff mark I put on my rim was still on the left rear. And my rims are dirty and there were no marks on the rim that should have been there if someone actually touched the rim/ any of the rims. I got to thinking bout it and that same mark ... read more
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Did not have service done yet. Cannot comment on this.
When we purchased the car, we were sold a package that we were told was a Lexus ownership expedience package. We were told that our car would be detailed every six months, that any small dings, paint flaws would be fixed. Turns out none of that is true. Its a third party up sell that is only a dentless repair not a paint or chip correction as sold. Also the detail is spraying something on the outside and no touch anywhere else. 3 messages left for The GM to call no reply. Lexus sent a satisfaction surveyAlso no reply.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand your rating. Please reach out to Matt Elpers, our General Sales Manager, at 812-469-6214 to discuss what we can do to help.
Told 45 minutes and an hour and 30 minutes later, my car was done.
Frequently asked questions about Kenny Kent Toyota
How is Kenny Kent Toyota rated?
Kenny Kent Toyota has a 4.5 star rating with 4,489 reviews.
When is Kenny Kent Toyota open?
Kenny Kent Toyota is open now. It will close at 8:00 p.m.