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Kenny Kent Toyota
- Car Dealers
- Evansville, IN
About this business
Location details
5600 Division Street, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
We were notified on carfax we needed a tire rotation and oil change drove all the way there to find out it wasnt due and just hadnt been updated in the system it is an hour drive for us. They refused to service the vehicle for us.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Paid over $600 (way too much) for extensive routine service and then had to take the SUV back twice because oil was leaking after the oil change. Terrible experience and dealership did not do anything to compensate us for the leak issue they caused. They should have refunded much of the original charge due to the leak that they caused!!
Business response:
We are aware and sorry about the issues you have faced regarding your oil change and routine services. It looks like we addressed your next service and hope you will accept that offer and we will serve you a much better experience in the future. If you have any other questions, don't hesitate to contact Max Curry, our Lexus Service Manager, at 812-469-6237.
Excellent service. Repair done on time and the transportation to my home and back by the friendly driver was grately appreciated. Bill Kreighbaum
Business response:
Thank you for your positive feedback. However, we regret to hear that your experience did not meet the 5-star standard that we strive for. We would love to speak with you to learn what else we could have done to make your experience even better. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Horrible customer service practices and lack of communication letting me know when my vehicle was done. They use a tracking system to show status of vehicle and mine was done at 10:30 in the morning. The service advisor called me once and was not able to reach me and never bothered to try again later in the day. The tracking system sent via text that I was watching for updates never showed my vehicle was ready for pickup so I finally took the initiated to drive there myself...at 6 PM!!!!!!!!!!!! Outside of warranty work, I w... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Almost a week after my service I found a little oil on the garage floor. I got under our Highlander and found oil on bottom of oil pan and frame behind it. Found oil was coming from the drain plug that was just finger tight.
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Very poor service at Kenny Kent Toyota.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
We've had issues every time we've had to take our car in. Registered a complaint - no acknowledgement or reply from them at all.
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
I had a leak in the transmission and had to have seals replaced, which I understand defects come from the factory. The technician at Kenny Kent did not complete the work. He failed to tighten all bolts and two days after leaving the bolts came loose, rattled and shook for 20 miles before I pulled into Kenny Kent Toyota. Then I didnt even receive an apology for them doing the work incorrectly. Extremely disappointed.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Window still acting up. I hear. Wind from the. Window like is up,,,,?????
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Frequently asked questions about Kenny Kent Toyota
How is Kenny Kent Toyota rated?
Kenny Kent Toyota has a 4.5 star rating with 4,489 reviews.
When is Kenny Kent Toyota open?
Kenny Kent Toyota is closed now. It will open tomorrow at 8:30 a.m.