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Kenny Kent Toyota
- Car Dealers
- Evansville, IN
About this business
Location details
5600 Division Street, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Oil and filter were not changed
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
My service has always been excellent but this time my car was damaged on the lift for oil change and had to go to another location for repair and painting.
Business response:
Thank you for your feedback. We're sorry to hear that you are not satisfied with your experience with us. We can assure you that we would never damage a customer's vehicle and not take measures to make things right. Please contact Jeff White, our Service Manager, at 812-469-6302.
Great service and had no problems. Took me in as soon as I arrived and only had to wait about 30 minutes for service.
Business response:
Thank you for your positive feedback. However, we regret to hear that your experience did not meet the 5-star standard that we strive for. We would love to speak with you to learn what else we could have done to make your experience even better. Please contact Jeff White, our Service Manager, at 812-469-6302.
Vehicle defect concern dismissed as common issue. Had to call service manager to help resolve. Resolution still pending.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
They dont have enough help and my car has a rattle in the dashboard and they cannot find it.
Business response:
We appreciate you taking the time to let us know about your experience. Unfortunately, the nationwide labor shortage has affected the number of service technicians we employ. We are sorry this had a negative affect on your visit with us. We hope to rectify this situation in the future. Please contact Jeff White, our Service Manager, at 812-469-6302.
Paid for a tire rotation and air pressure balance and neither was done yet they said they did it. Had to come back the next day and technician told me that no it had not been done. He then filled my tires up with air but they were not rotated. I complained and was told I would receive a refund the next service I receive at Toyota.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
My 2016 Toyota Prius has been to Kenny Kent 4 times for a routine filter change in the hybrid system (First appt. they could not find anything wrong (the light had been on for two months), second trip I dropped in to show them what the light looked like, third trip they ordered the wrong part, fourth trip they supposedly installed a new filter and less than 24 hrs the light was on again. I now am scheduled for appt. FIVE! My question is: How many appointments do I need to change one filter?
Business response:
Thank you for trusting us with your service needs. Understandably, this warning light causes concern, and only a diagnostic test can correctly identify the cause. We have expressed that the issue is most likely not because of the filter, and therefore, the light continues to remain on after replacing it. If you wish to discuss further, please don't hesitate to contact Gary Lehner, our Service Drive Manager, 812-469-6230. Thank you.
Service Technician broke my windshield while trying to change windshield wipers.
Business response:
We take claims of damage very seriously. We continue to be alarmed that the windshield wiper arm could break a windshield. Again, our apologies, and please advise Jeff White, our Service Manager, at 812-469-6302 if we did not have the windshield replaced to your satisfaction.
I have never had to make a appointment with any car I have owned. Was told since I work 12 hours to bring it in anytime . When I took the vehicle in I was told otherwise . Tires was rotated but not checked . My back right tire showed the pressure at 30 and the other 3 showed 36-37 . Should they have been equal
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Frequently asked questions about Kenny Kent Toyota
How is Kenny Kent Toyota rated?
Kenny Kent Toyota has a 4.5 star rating with 4,489 reviews.
When is Kenny Kent Toyota open?
Kenny Kent Toyota is closed now. It will open tomorrow at 8:30 a.m.