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Kilowatt Heating, Air Conditioning and Electrical
- Heating & Air Conditioning/HVAC
- Sherman Oaks, CA
About this business
Location details
4925 Sepulveda Blvd, Sherman Oaks, CA, 91403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
My heat would not turn on last week on a 6 year old system. I called and immediately got an appointment for the next day. However the technician said he needed the electrician to come fix the problem. Another appointment and of course another and higher fee. Well the electrician came out and refused to get the heat going because the compressor was blown. However, I was told the compressor controls the ac and not the heat and would work with a bypass which he did. Problem solved and a new compressor has been ordered. Not sure... read more
Just got off the phone with a gal here while I was trying to get an estimate. She is telling me that she cant give me any estimates because she doesn't know what everything costs (but then later she gave me numbers??). Later in the conversation she tells me that my 3 mini splits will cost me 5k - 10k per unit. That's 15k-30k for wall units with no steps on the first floor. She said there was no one else in the company I could talk to so I'm not sure if she does know or doesn't know, but the point is she got frustrated with e... read more
Business response:
Hi JD, thanks for the feedback. Sorry you hung up the phone disappointed. We provide detailed, FREE, in-home proposals. Unfortunately we do not allow over-the-phone estimates for heating and air conditioning installations. Please understand that there are hundreds of ways to put together a home comfort system. The best way for you is what's right for your home and your family. That includes your wallet! We have a 100% satisfaction guarantee that we stand behind, so we can not accommodate some of the things you asked for ... read more
I left several messages during Covid and they never returned my call. You would think a good former customer should get a call back. Didn't happen.
Unreliable. I got a quote for a panel upgrade and 2 mini split systems. When the time came to do the work a month later, "oh we aren't doing panels right now". This pushed my entire remodel back while I have to go find a new contractor, costing me thousands in lost rent.
Business response:
I'm sorry you were disappointed Chris. We love to provide excellent heating and air conditioning installations + panel upgrades to homeowners. We've helped our customers receive hundreds of thousands of dollars in rebates and incentives for this type work. City inspectors know Kilowatt and sometimes take photos of our jobs to show other contractors an example of the proper way to do something! We have a satisfaction guarantee and we mean it. In order to provide this quality of service to our customers we keep a narrow focus... read more
I saw this company to and from work near my neighborhood. I support local businesses and would prefer local than a bigger business. I called this company to provide an estimate on some potential duct work because I wasn't sure how long it has been since the ducts have been cleaned or evaluated for service, cleanliness, and/or mold. On the day the tech was supposed to come i get a rough call. The call from this person was a huge scare tactic, "you want to rip up the ceiling, that's going to be expensive?" "In a condo? In ... read more
Business response:
I'm sorry we do not provide duct cleaning services. We received a request for an estimate to replace the ducts in a condo. Sometimes people request a FREE estimate, when what they really need is a service call. Service calls require a highly trained service technician with many tools and replacement parts to diagnose and fix problems. We have to charge for that. Sometimes when someone buys a home the inspector recommends a trade specific home inspection. We provide those types of inspections but again we have to charge for t... read more
**UPDATE TO MY REVIEW** There's no misunderstanding. I'm wasn't looking for you to remodel anything. It's just installing an inline exhaust fan, which I was told you do, but you'll only do it in the winter when you have less work.
Business response:
Hi Heath, I’m sorry you were disappointed. There seems to be a misunderstanding. We don’t do work in homes as part of a remodel or during a remodel, even in the winter. Perhaps your contractor could refer someone to you. Kindest regards, Dean
I strongly recommend picking another company! The owner and folks in the office can be unprofessional and rude at times. I have given this company several chances to reconcile concerns mentioned to management. However, the owner is quite comfortable with his abrasive approach. If you give this company your business; be careful, as they will not appreciate it. I regret doing business with this company. As one can see in their response below, there is no mention of addressing the rudeness and abrasiveness that I experienced ... read more
Business response:
We love repairing heating and air conditioning systems for our customers. Sometimes when equipment has not been properly maintained or is beyond it’s life expectancy we refuse to provide repairs. This is because we know that at a certain point, no matter how much investment is made in repairs, the system will not perform as desired. I’m sorry you were disappointed.
Kilowatt was recommended to me from a friend and I saw their reviews here. So, I thought I was all set. I was wrong. The owner started to make it seem like he could send out a technician in the morning, but then refused to work on my ac because the unit is just over a year old. He also said he wouldn't work on it because I'm in an apartment. Wait! When I left my message in the first place, before he called back, I told them that it was an apartment! PLUS, I have permission to have the work done. He barely gave me a chance to... read more
Business response:
Angela, I'm sorry I disappointed you. We don't work in apartments but we do provide HVAC services to condos. Sometimes people refer to condos as apartments. I should have asked immediately before wasting your time on the phone.
It say their response time is 20 min but I just called and they told me it would take 2 hours to get back to me with a quote
Business response:
I’m sorry you were disappointed Alison. The 20 minute response time is actually information compiled by Yelp based on our typical response time when someone contacts us on their platform. We do our best to answer our customers as quickly as we can to provide excellent heating, air conditioning and electrical services to homeowners in the San Fernando Valley. Sometimes putting a quote together requires more time.
Frequently asked questions about Kilowatt Heating, Air Conditioning and Electrical
How is Kilowatt Heating, Air Conditioning and Electrical rated?
Kilowatt Heating, Air Conditioning and Electrical has a 4.9 star rating with 678 reviews.
When is Kilowatt Heating, Air Conditioning and Electrical open?
Kilowatt Heating, Air Conditioning and Electrical is closed now. It will open tomorrow at 7:00 a.m.