This profile has been claimed by the business owner or representative.
Kilowatt Heating, Air Conditioning and Electrical
- Heating & Air Conditioning/HVAC
- Sherman Oaks, CA
About this business
Location details
4925 Sepulveda Blvd, Sherman Oaks, CA, 91403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I have been apart of Kilowatt's club maintenance program for some time now and it paid off! This past Friday evening during the crazy heatwave my air conditioner stopped working. I gave Kilowatt a call and left a message, not thinking I would hear back from them until Monday or Tuesday. The next morning (Saturday!) Dean called me back and said he would be at my house within the hour! Dean came out as promised and had my air conditioner up and running in no time! He said the capacitor had blown and he replaced it. He also hos... read more
Business response:
Glad to be of service! Thanks for your loyalty we really do care about our customers and are grateful for reviews like this. :)
During this time of immense heat in Los Angeles we hope that if we need service on our cooling system, there is someone who will come to the rescue if you need service. As we all know, this is not always the case. Until I called Dean at Kilowatt... My son was home sick with a high temperature and it didn't help that our condos air conditioning had not been working properly leaving the house boiling as it was outside. I called everyone I could, and expressed my concern. Even the person who installed the unit. Everyone gav... read more
Business response:
Thank you for the kind words. Glad to help. :)
Arrived home from work to discover the A/C not working. I can deal with the heat, but my little Pug can't. Kilowatt was the first one I called. It was about 7 PM so I got their answering service. I left a message and, literally in less than 5 minutes, Dean called me right back. He showed up at my place at 9:30 PM and got my A/C back up and running again. Dean is extremely knowledgeable, friendly and personable. It was only thanks to him that my pup and I didn't have to go find a pet-friendly hotel on a hot Monday nig... read more
NOT THE FAMILY BUSINESS YOU REMEMBER - Corporate Takeover & Warranty Issues If you are looking for the reliable, family-owned Kilowatt you used to know, keep looking. Kilowatt has been bought out by a large corporate entity called The SEER Group, and the service has plummeted. They are still trading on their old "family-owned" reputation, but they operate like a cold, unresponsive corporation that doesn't stand by its work. I spent over $40,000 on a system through their merged entity (Aladdin/Kilowatt). Since the corporate ... read more
They say they respond within 10 minutes (after you fill out a bunch of information, where you live, what is your problem. You get an automated message within 10 minutes. Then you are directed to call them. You talk to a real person, who repeats all the same questions, including exact street address. She asks if it is an emergency and you say yes and says someone will call you right away. So you wait up waiting for the call, which doesn't come. The next day someone sends a message saying that you are out of the service ... read more
Business response:
Hi Elizabeth, We sincerely apologize for any inconvenience caused by our inability to service your area. At Kilowatt, we strive to offer the best experience possible, but unfortunately, there are some regions we are currently unable to service due to logistics. We understand how frustrating this can be and we are continuously working on expanding our service areas. We appreciate your understanding and hope to have the opportunity to assist you in the future. Thank you for taking the time to provide your feedback. If you ha... read more
Just had a terrible interaction with the tech who called me back, when I was trying to get A/C repair quote. On the yelp page it says free estimates, so that's what I expected to be able to get. They only do that for new systems, he said. Glad I caught it early on, before I made any appointments. He was pretty rude about it, and rambled on about all these reasons why "no one" does free estimates? Don't put it on your page if you don't, that's misleading. Edit: Wow. Dean the owner just called me immediately after leaving thi... read more
Business response:
We love helping people by providing great home comfort solutions. Our Yelp page states that we offer free estimates for new air conditioning or heating installations. We wish we could offer other free services as well! Unfortunately figuring out what is wrong with a system can be complicated. It takes a skilled tradesman with extensive training and a substantial investment in tools. Because of this we are unable to offer free diagnosis services at this time. We apologize for any confusion regarding our free estimate policy... read more
Just in case anyone from Westwood/Brentwood (Santa Monica Mountains area) sees this listing pop up, please note that they no longer service those areas. They only serve Sherman Oaks and no where else, and are unable to provide any recommendations of any other trustworthy AC companies. I had the chance to speak to the owner of Kilowatt last September and was provided free and useful info about our AC unit's warranty, and was invited to reach out to them again if we ended up needing to install a new unit. Unfortunately, upon ... read more
Business response:
Thank you Naomi. Thanks for remembering us and thank you for understanding.
Kilowatt installed a new heating/AC in my home last year. Today i called for a annual service contract. WAY TO EXPENSIVE!! I told them forget it I will use someone else. The nasty woman at Kilowatt said if I use another company they will invalidate my warranty. I am using another company for future service and if they invalidate my warranty i will sue them. They are nasty people. Take your business to someone that appreciates it.
Business response:
Dear Michael, We appreciate all feedback, even when it is critical. However, we are deeply disappointed to read your review claiming that we are too expensive and nasty. We take pride in providing top-notch products, and invest heavily in staff training to ensure that our customers receive the best possible experience. While our prices may not be the lowest, we believe that they are justified by the quality and value we provide. We sincerely apologize for any miscommunication regarding your warranty. It is still active and ... read more
I had been a long standing customer of Kilowatt Heating & Air. In fact, I had a job scheduled for November 30, 2022 and we have a monthly service contract. We had a simple question for an additional service. The manner in which my wife and I were spoken to on the phone by Dean was beyond disgusting. Apparently Dean is the owner. He yelled at us, screamed at us, cursed at us and stated he does not need our business. So we have requested our contract be cancelled, our appointment November 30, 2022 be cancelled and a refund of ... read more
Frequently asked questions about Kilowatt Heating, Air Conditioning and Electrical
How is Kilowatt Heating, Air Conditioning and Electrical rated?
Kilowatt Heating, Air Conditioning and Electrical has a 4.9 star rating with 678 reviews.
When is Kilowatt Heating, Air Conditioning and Electrical open?
Kilowatt Heating, Air Conditioning and Electrical is closed now. It will open tomorrow at 7:00 a.m.