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Kilowatt Heating, Air Conditioning and Electrical
- Heating & Air Conditioning/HVAC
- Sherman Oaks, CA
About this business
Location details
4925 Sepulveda Blvd, Sherman Oaks, CA, 91403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Had them come over for maintenance. On time. Nice. Everything fine. But it was odd - I have two systems and guy spent like 3 min on one unit. Fast forward 2 weeks. Noticed cold air was not that cold. Called another company and they said, you're 3lbs low on Freon. Same system guy spent 3 looking at. Never again.
Called Kilowatt after our AC was having some issues and after looking at it for 5mins the technician said we needed a whole new unit which he kindly offered to do for $17k+. After getting two other opinions it turned out the unit just needed a top up of freon and now it's working as good as new. Unfortunately it seems as though some of these AC companies are more in the business of sales and less in helping with minor fixes.
Until very recently I had been very pleased with Kilowatt. However, I've learned that Dean has sold the business and retired and my interactions so far after that have not been satisfactory. Less than two years ago, we spent over $14,000 on Kilowatt rewiring our house, that is after we spent over $30,000 with them for a new air conditioner and they did really great work. One of the things they installed were wired smoke detectors with 10 year batteries. This was their choice not ours. One of them started going bad recently, ... read more
Business response:
This isn’t the experience we want anyone to have, especially a long-time customer. The delays, missed follow-up, and long wait to get a clear answer about a smoke detector replacement aren’t OK. I’m sorry for that. Please contact us directly so we can look into the install history and the options for getting this resolved the right way. Dean is actually back at Kilowatt and would be happy to make things right.
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NOT THE FAMILY BUSINESS YOU REMEMBER - Corporate Takeover & Warranty Issues If you are looking for the reliable, family-owned Kilowatt you used to know, keep looking. Kilowatt has been bought out by a large corporate entity called The SEER Group, and the service has plummeted. They are still trading on their old "family-owned" reputation, but they operate like a cold, unresponsive corporation that doesn't stand by its work. I spent over $40,000 on a system through their merged entity (Aladdin/Kilowatt). Since the corporate ... read more
Business response:
Hi Sandra. We apologize for the dissatisfaction with your experience especially around warranty support, property damage, and how your service calls have been handled. We can’t address account details here, but we do want to look into what’s happened and get the right technical help scheduled. Please contact us directly so we can review the warranty status, the installation damage claim, and your prior messages and work toward a fair next step.
Horrible Company!! I buy a property and called them for the HVAC inspection. The representative was pretty rude and basically just grunted at me the whole time. When he left he told me that both rooftop units work. Ends up they don't work just one unit partially no heat just AC other nothing. He was wrong and a bit of a jerk. A year later as I'm remoldeling I'm ready for the HVAC, I still call Kilowatt since they are local to install the two units. Without all the detail it was a nightmare and apparently the owner doesn't ca... read more
They say they respond within 10 minutes (after you fill out a bunch of information, where you live, what is your problem. You get an automated message within 10 minutes. Then you are directed to call them. You talk to a real person, who repeats all the same questions, including exact street address. She asks if it is an emergency and you say yes and says someone will call you right away. So you wait up waiting for the call, which doesn't come. The next day someone sends a message saying that you are out of the service ... read more
Business response:
Hi Elizabeth, We sincerely apologize for any inconvenience caused by our inability to service your area. At Kilowatt, we strive to offer the best experience possible, but unfortunately, there are some regions we are currently unable to service due to logistics. We understand how frustrating this can be and we are continuously working on expanding our service areas. We appreciate your understanding and hope to have the opportunity to assist you in the future. Thank you for taking the time to provide your feedback. If you ha... read more
Just had a terrible interaction with the tech who called me back, when I was trying to get A/C repair quote. On the yelp page it says free estimates, so that's what I expected to be able to get. They only do that for new systems, he said. Glad I caught it early on, before I made any appointments. He was pretty rude about it, and rambled on about all these reasons why "no one" does free estimates? Don't put it on your page if you don't, that's misleading. Edit: Wow. Dean the owner just called me immediately after leaving thi... read more
Business response:
We love helping people by providing great home comfort solutions. Our Yelp page states that we offer free estimates for new air conditioning or heating installations. We wish we could offer other free services as well! Unfortunately figuring out what is wrong with a system can be complicated. It takes a skilled tradesman with extensive training and a substantial investment in tools. Because of this we are unable to offer free diagnosis services at this time. We apologize for any confusion regarding our free estimate policy... read more
Just in case anyone from Westwood/Brentwood (Santa Monica Mountains area) sees this listing pop up, please note that they no longer service those areas. They only serve Sherman Oaks and no where else, and are unable to provide any recommendations of any other trustworthy AC companies. I had the chance to speak to the owner of Kilowatt last September and was provided free and useful info about our AC unit's warranty, and was invited to reach out to them again if we ended up needing to install a new unit. Unfortunately, upon ... read more
Business response:
Thank you Naomi. Thanks for remembering us and thank you for understanding.
Frequently asked questions about Kilowatt Heating, Air Conditioning and Electrical
How is Kilowatt Heating, Air Conditioning and Electrical rated?
Kilowatt Heating, Air Conditioning and Electrical has a 4.8 star rating with 785 reviews.
When is Kilowatt Heating, Air Conditioning and Electrical open?
Kilowatt Heating, Air Conditioning and Electrical is closed now. It will open on Monday at 7:00 a.m.