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L3 Oasis Hotel
- Hotels
- Palm Springs, CA
About this business
Location details
2000 N Palm Canyon Dr, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 11:00 p.m. | |
| Tue | 7:30 a.m. to 11:00 p.m. | |
| Wed | 7:30 a.m. to 11:00 p.m. | |
| Thu | 7:30 a.m. to 11:00 p.m. | |
| Fri | 7:30 a.m. to 11:00 p.m. | |
| Sat | 7:30 a.m. to 11:00 p.m. | |
| Sun | 7:30 a.m. to 11:00 p.m. |
I don’t think I’d stay here again Front desk workers the gentleman during checkout didn’t realize or look up at me for I don’t know how many minutes I had to say something in your phone must be interesting to get his attention The quick service on request that were asked for
Business response:
Dear Guest, Thank you for your feedback and for acknowledging the quick service you received on your requests. However, I sincerely apologize for the experience you had at checkout. It is never our intention to make any guest feel overlooked or ignored. While our records show that the wait time was no longer than 30 seconds, I understand how frustrating it must have felt, and I personally take responsibility for this lapse in attentiveness. I will make sure every guest receives the respect and attention they deserve. Thank y... read more
Fair
Hotel barato del montón Es un hotel muy corriente. Nada que ver con el glamur de Palm Springs. Nos dieron habitación en planta baja, junto al pasillo y la piscina. Si abríamos las persianas, nos podía ver todo el mundo, así que tuvimos que estar con ellas cerradas y con la luz artificial, de color blanco (nada cálido), encendidas. Piscina poco limpia. Está bien ubicado.
Business response:
Dear Daniel, Thank you for taking the time to share your feedback. We are glad to hear you appreciated our convenient location, but we are sorry to learn that other aspects of your stay did not meet your expectations. We apologize for the discomfort caused by your room location and the lighting. We take guest privacy very seriously and will review room assignments and lighting options to improve this experience. Additionally, we regret that the pool cleanliness did not meet our standards during your visit. Your comments have... read more
Bad
Disappointing
Loud noise coming from room next door. Concerning as no staff on property and lack of importance by. Pool
Business response:
Dear Engles: Thank you for your feedback. We’re sorry to hear about the noise disturbance you experienced. Please know that we do have staff on-site; they are available to assist at any time when contacted. We also provide an emergency phone number for urgent matters, which is monitored 24/7. Guest comfort and safety are very important to us, and we encourage guests to reach out immediately so we can address any concerns as they arise. Ignacio H - GM
Bad This hotel was a total let down. It is located near a busy road, the beds were uncomfortable and the staff was rude. And we got charged a undisclosed 57.00 late check in fee, when we protested the staff was again.. rude and unhelpful. I do not recommend.
Business response:
Dear Thad, Thank you for taking the time to share your feedback. I understand your frustration, especially following our phone conversation yesterday, and I’m sorry to hear that your experience back in April did not meet your expectations. However, I would like to clarify a few points. Our check-out time is clearly stated on all our booking platforms and confirmation materials. The late check-out fee you were charged is standard policy and is also outlined in those terms. While we always strive to provide courteous and helpf... read more
Not worth the stay with how much the hotel charged No escalator to the upper level, we have to carry all the baggage and climb the stairs up. Room keys not working when we checking in to our room. There is a big hole in the wall. Dirty wall and shower tub. Very noisy air conditioner. Gym and pools are not open 24 hours. Disposable slippers are provided.
Business response:
Dear Tinie, Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you encountered. While disposable slippers are provided for your comfort, we regret the issues you experienced with the room key, the condition of the room, and the air conditioner noise. These matters have been shared with our maintenance and housekeeping teams for immediate attention. We also understand that carrying luggage upstairs can be ch... read more
Horrible Horrible staff communication. Never responded to messages and front desk staff were rude.
Business response:
Dear O’Connor, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with our staff communication and service at the front desk. This is certainly not the level of hospitality we aim to provide, and we sincerely apologize for any inconvenience or frustration caused. Your comments have been shared with our team so we can address the issues internally and ensure this doesn’t happen again. We truly value all guest feedback, as it helps us improve. We hope you'll consider giving us ... read more
Frequently asked questions about L3 Oasis Hotel
How is L3 Oasis Hotel rated?
L3 Oasis Hotel has a 4 star rating with 3,227 reviews.
When is L3 Oasis Hotel open?
L3 Oasis Hotel is open now. It will close at 11:00 p.m.