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L3 Oasis Hotel
- Hotels
- Palm Springs, CA
About this business
Location details
2000 N Palm Canyon Dr, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 11:00 p.m. | |
| Tue | 7:30 a.m. to 11:00 p.m. | |
| Wed | 7:30 a.m. to 11:00 p.m. | |
| Thu | 7:30 a.m. to 11:00 p.m. | |
| Fri | 7:30 a.m. to 11:00 p.m. | |
| Sat | 7:30 a.m. to 11:00 p.m. | |
| Sun | 7:30 a.m. to 11:00 p.m. |
Fair
Great value for your money - a clean and pleasant place also for longer stays Rooms on the ground floor are a bit dark. Music at the pool was terribly annoying and I bet EVERYONE would have preferred to not listen to loud music all day but just chill--particularly given the demographics of the guests. The heated pool was still cold. The hotel provides no luggage storage which was quite inconvenient--I would have preferred to not stow food and electronics in the hot car for hours. Rooms are a bit stuffy and hard to air out. V... read more
Business response:
Dear Carolin, Thank you for taking the time to share your thoughtful feedback. We do want to sincerely apologize for the miscommunication regarding luggage storage. We do offer this service, and we’re sorry if that wasn’t clearly communicated during your visit. Your experience highlights the importance of ensuring all guests are fully informed about the amenities available to them, and we’ll be addressing this with our team. We also appreciate your comments about the music volume at the pool, the pool temperature, and room v... read more
Fair No bins emptied/ no cleaning/ bugs in the bed that bit us almost 20 times on the face and body Good location
Business response:
Dear Rhianon: Thank you for your feedback and for highlighting our convenient location. We’re truly sorry to hear about your experience and apologize for any inconvenience caused. We'd like to clarify that housekeeping services are available upon request, as clearly mentioned in the welcome letter provided in each room. We regret if there was any misunderstanding regarding this policy. Regarding the issue you mentioned with bugs, we take such concerns very seriously. After receiving your report, we thoroughly reviewed the ro... read more
Poor
Ondanks belofte via mail van de general manager om ons 2 nachten terug te betalen wegens geen warm water, hebben wij 4 w service van management na 2 dagen geen warm water grote parking
Business response:
Dear Katrien, Thank you for your feedback. I’m very sorry to hear about the inconvenience you experienced during your stay, and I truly understand your frustration. I’d like to kindly clarify that, as explained in our email correspondence, the refund for the two nights was processed on our end on April 3rd. Since your reservation was made through Booking.com, their platform manages the final refund transaction, and they require the guest to contact them directly to complete the process. We completely understand how this situ... read more
Way overpriced for the indifference and lack of thought for someone staying at the hotel. The price is way too high for the attention to details of the needs of a traveler. The plugs in the room are not convenient. The coffee maker has to be brought into the bathroom to use and the bathroom is small with one sink and no counter space. It is not well thought out and things are not convenient. For the price it was way too high for the quality, staff indifference and overall expectations at that price. It should be half the pri... read more
Business response:
Dear Gary, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your recent stay did not meet your expectations, and I appreciate you highlighting the areas where we fell short. We take comments like yours seriously, as they help us identify where we need to improve. I apologize for the inconvenience you experienced with the room layout, including the placement of power outlets and the setup of the coffee maker. Your point about bathroom space and counter usability is also well noted. These are ... read more
Fair
So many bed bugs Bed bugs The pool was nice
Business response:
Dear Jessica, Thank you for sharing your feedback. We’re sorry to hear about your concerns and truly regret that your experience didn’t meet your expectations. We would like to note that during your 3-night stay, no issues were reported to our team. Had we been made aware, we would have been more than happy to assist you immediately and take the necessary steps to address the situation. Please rest assured that our hotel maintains a strict pest control program, which is managed by a professional external company on a monthly... read more
Too expensive with poor service. Very noisy, room dark, lack of smart tv, Pool very dirty so impossible to use. Pity Basically I didn’t like anything Well, not much. It’s not really one hotel but a motel. Room with no double bed, very dark cause window look on the main corridor. We had problem for sleeping cause too noisy and the pool very dirty with many woman hair in it. Overrated
Business response:
Dear Valerio, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we regret that several aspects of your stay left you disappointed. We apologize for the noise and cleanliness issues you encountered, particularly with the pool. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams to address immediately. Regarding the room setup and lighting, we understand how thi... read more
Frequently asked questions about L3 Oasis Hotel
How is L3 Oasis Hotel rated?
L3 Oasis Hotel has a 4 star rating with 3,227 reviews.
When is L3 Oasis Hotel open?
L3 Oasis Hotel is open now. It will close at 11:00 p.m.