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L3 Oasis Hotel
- Hotels
- Palm Springs, CA
About this business
Location details
2000 N Palm Canyon Dr, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 11:00 p.m. | |
| Tue | 7:30 a.m. to 11:00 p.m. | |
| Wed | 7:30 a.m. to 11:00 p.m. | |
| Thu | 7:30 a.m. to 11:00 p.m. | |
| Fri | 7:30 a.m. to 11:00 p.m. | |
| Sat | 7:30 a.m. to 11:00 p.m. | |
| Sun | 7:30 a.m. to 11:00 p.m. |
Exceptional New and clean enjoyed it very much.
Business response:
Dear Eytan: We are so happy to hear you enjoyed your stay with us! We look forward to your visit with us again in the near future. Best Regards Guest Services
Fair Jacuzzi was not working during my stay.
dirty Room was very dirty. Bedding was stained, body hair and bodily fluids all through the bathroom. Room was not cleaned/serviced at all during our stay. When we notified reception there was no apology and rush to get it cleaned. we had to ask for fresh towels and again the next day room was still not cleaned. Location was great, super close to downtown palm springs. Parking at the property was very accessible.
Business response:
I am so sorry to hear this. While I’m glad you enjoyed...
Disappointing
Beautiful but now pricey The price was twice what it was a year ago. No breakfast served
Sara was very rude and unprofessional. The only issue with this place is the staff, especially Sara who claims to be a manager. Called the property multiple times just for her to have a nasty attitude and hang the call up. After calling and calling she would get nasty and say well she’s busy which is understandable however why keep hanging up when she said she was placing me on hold. When going to the front desk Sara was very unwelcoming and was rude when asked certain questions. Very argumentative and honestly her attitude ... read more
Business response:
I am incredibly sorry to hear about the way you were treated. This is absolutely not the level of service we pride ourselves on, and I sincerely apologize for the frustration Sara’s behavior caused you. Maintaining a professional and welcoming attitude is a core requirement for our team, and it sounds like we failed you both over the phone and in person. Please be assured that I am escalating this to our senior management today to ensure this is addressed and that appropriate disciplinary action is taken. We value your feedb... read more
Poor We had an issue checking into our room (room assigned to us was dirty and beds were not made), once we did get a room the shower did not work and we needed to go back to the front desk. The floors were dirty , the shower once it was working was low pressure and also not clean. No full size mirror either. Location and pool area
Business response:
Dear Madelyn, thank you for sharing your honest feedback regarding your recent stay. We sincerely apologize for the series of frustrations you encountered, from the unacceptable condition of your initial room to the maintenance issues with the shower. Cleanliness is our top priority, and we clearly fell short during your check-in. We have since reviewed our housekeeping and inspection procedures with the entire team to ensure every room is 100% guest-ready. Additionally, our maintenance team has inspected the shower to addre... read more
Fair
Bad
Frequently asked questions about L3 Oasis Hotel
How is L3 Oasis Hotel rated?
L3 Oasis Hotel has a 4 star rating with 3,371 reviews.
When is L3 Oasis Hotel open?
L3 Oasis Hotel is open now. It will close at 11:00 p.m.