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L3 Oasis Hotel
- Hotels
- Palm Springs, CA
About this business
Location details
2000 N Palm Canyon Dr, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 11:00 p.m. | |
| Tue | 7:30 a.m. to 11:00 p.m. | |
| Wed | 7:30 a.m. to 11:00 p.m. | |
| Thu | 7:30 a.m. to 11:00 p.m. | |
| Fri | 7:30 a.m. to 11:00 p.m. | |
| Sat | 7:30 a.m. to 11:00 p.m. | |
| Sun | 7:30 a.m. to 11:00 p.m. |
Fair
Catfish- pics are great. Kinda iffy once you’re there. Staff lied about check-in policy that contradicted the email information and tried to charge me. It’s a paint job on an old motel 6. The walls were damaged with scuffs and holes. Connecting door was a single door and you could see and hear the other room- over 1” gap on floor. I had to go to office 4x to have my key re-done. The robes are paper thin and scratchy. No outlet for the coffee maker. No place for clothes. Pictures show a different room than what you get. I lik... read more
Business response:
Dear Christie: Thank you for taking the time to share your experience. We're truly sorry to hear that your stay did not meet your expectations. Your feedback is very important to us, and we take concerns like yours seriously. I’d like to better understand the issues you encountered, especially regarding the check-in policy. You mentioned being given information that contradicted what was in your email — could you kindly share more details on what was different or misleading? I’ve reviewed our communication and policies and w... read more
I will not be staying here again.the pictures look nice but idk why it has such favorable reviews. The rooms were poor at best. There were scuff marks in the walls. The tile in the bathroom was just painted over at some point. The door was covered in rust from the door closer. The bed frames were super cheap. The floor looked like it hadn’t been mopped in months. The outside had leaf litter everywhere and looked like the landscaping hadn’t been maintained in ages. Near the pool area there were weeds growing everywhere and th... read more
Business response:
Thank you, George, for taking the time to share your experience. We're glad to hear you found our staff friendly and the pool area satisfactory — but we're truly sorry to learn that the room and property conditions fell short of your expectations. Your comments about the cleanliness, maintenance, and overall condition of both the rooms and outdoor spaces are very concerning and not in line with the standards we aim to uphold. We appreciate you bringing these issues to our attention and want you to know that we’re addressing ... read more
The beds are very poor not worth the amount paid Poor beds Nothing
Business response:
Hello Calvine Thank you for your feedback. We're sorry to hear that the bed did not meet your expectations. We always strive to provide a comfortable stay, and we wish we had known about the issue during your visit, our team is here to help, and we would have done our best to address the problem right away. We truly value guest input, and your comments will be shared with our team as we continue to look for ways to improve. We hope you'll consider staying with us again and giving us the opportunity to provide a better experi... read more
Fair
Fair
Don't stay here! It was a hot night and the room was stuffy without the AIRCONDITIONING on but the AIRCONDITIONING was old, it rattled and made the noise of a truck engine all night so we could not sleep. The property was fully occupied so we could not change our room. I asked for compensation for not being quiet room but the manager did not start work til 9 am and we had a long drive to Flagstaff that day and with no sleep, we left with an assurance from the staff that the manager would call me. No call was ever received an... read more
Business response:
Dear John, Thank you for taking the time to share your experience. We truly understand how frustrating it must have been to deal with the noisy air conditioning and the lack of rest before your long drive to Flagstaff. We sincerely apologize for the inconvenience you encountered during your stay. I want to assure you that we’ve been trying to reach you via phone and have sent a couple of emails with the necessary steps and options for us to resolve this situation in a way that works for both parties. I completely understand ... read more
Don't stay here Room was dirty, sink was broken, there was a rust stain running down the front door, the AC was broken and both beds were broken upon arrival. We mentioned the issues to the front desk and they finally moved us to another room. Our friend was also harassed while walking to our room by the front desk employee. Price was cheap
Business response:
Dear William, Thank you for taking the time to share your experience with us. I sincerely apologize for the condition of your initial room and the inconvenience you encountered during your stay. This is certainly not the level of service or quality we strive to provide, and I regret that we fell short of your expectations. I’m especially concerned about your mention of a front desk employee behaving inappropriately toward your friend. This is a serious matter, and I would greatly appreciate it if you could provide more detai... read more
False advertising, the hotel looks cute in photos but they do not match the reality. Absolute false advertising. The photos do not match the reality. The property is run down and is in a considerably worse shape than advertised. For that reason I was overall very unhappy with my stay and would not come again. I liked the location.
Business response:
Dear Gabriela: Thank you for your feedback. We're glad to hear you liked the location, but we're very sorry to learn that the condition of the property did not meet your expectations. It would have been helpful to hear from you during your stay so we could have had the opportunity to address your concerns in real time and provide the level of service we strive for. We take comments like yours seriously and will review the issues you've raised to ensure improvements are made. Thank you again for bringing this to our attention... read more
Frequently asked questions about L3 Oasis Hotel
How is L3 Oasis Hotel rated?
L3 Oasis Hotel has a 4 star rating with 3,227 reviews.
When is L3 Oasis Hotel open?
L3 Oasis Hotel is open now. It will close at 11:00 p.m.