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L3 Oasis Hotel
- Hotels
- Palm Springs, CA
About this business
Location details
2000 N Palm Canyon Dr, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 11:00 p.m. | |
| Tue | 7:30 a.m. to 11:00 p.m. | |
| Wed | 7:30 a.m. to 11:00 p.m. | |
| Thu | 7:30 a.m. to 11:00 p.m. | |
| Fri | 7:30 a.m. to 11:00 p.m. | |
| Sat | 7:30 a.m. to 11:00 p.m. | |
| Sun | 7:30 a.m. to 11:00 p.m. |
Not a fun experience Run down and only 1 spa working with no house keeping or even a possibility of getting a spoon to make coffee or a kettle to make tea. Not much, very run down
Business response:
Our apologies fort he inconvenience, we do have housekeeping service it is offered upon request, the cutlery we have in the lobby near our complimentary coffee and tea station that is open from 7:30am-11:00pm. We'd love to make this right! Thank you for the review, we appreciate it and you! See you soon!
In general not bad ( cleaning 100% stuff 100% location 100% ) The shower not really warm or hot , the AC not really good and the system of check in have to block insurance 100-250$ for just one night even not mentioned in booking not really good when it’s international bank card and have med budgeting The room perfect I can book again after three things should changed
Business response:
Thank you for your feedback and for saying the room was perfect. We’re glad you would consider booking again. We’re sorry to hear about the issues you experienced with the shower temperature and the air conditioning. Your comments have been shared with our maintenance team so we can improve this for future guests. Regarding the security deposit, this is a temporary authorization required by our property policy and is usually released after check-out. We understand that this can be inconvenient, especially for international c... read more
Bad
Een nachtmerrie. Nacht lawaai . Luidruchtige frigo deze hebben we afgekoppeld voor de nacht. Niet kunnen slapen door luidrichtingen buren . S’nachts niemand bereikbaar aan de balie . Enkel nachtwaker . Wakker gemaakt door de politie die een gewapende inval heeft gedaan op de kamer naast ons waarschijnlijk na ander klachten . Bij het uitchecken aan de receptie gemeld sorry U had onze nachtwaker moeten contacteren hij had deze mensen onmiddellijk verwijderd van het Hotel wij zijn de hoogte van geluidsoverlast. En over de polit... read more
Business response:
We sincerely apologize for the disturbances and frustration you encountered during your stay. This is certainly not the level of comfort, safety, or service we strive to provide our guests.
Bad Terrible costumer service we are still waiting on a refund on a “security deposit” and no one answers. Room was clean
Business response:
We’re glad to hear that the room was clean, but we are very sorry to learn about your experience regarding the security deposit and the lack of response. This is certainly not the level of customer service we aim to provide, and we understand how frustrating it can be to wait for a refund without clear communication. We apologize for the inconvenience and would like to look into this matter promptly. Please contact our management team directly with your reservation details so we can assist you and resolve this as quickly as ... read more
Not a pleasant stay Room Dirty, uncomfortable bed. I spent 4 nights, and I had to go flag someone to clean the room and remove the Cockroaches from the floor. I told the front desk, he was not concerned about it. The bathtub did not drain. Ample parking and friendly staff. the front desk clerk was very nice and helpful.
Business response:
Thank you for taking the time to share your experience. Please accept our sincere apologies for the condition of your room and the issues you encountered during your stay. This is far below the standards we strive to provide, and we completely understand your frustration. We are especially concerned to hear about the cleanliness issues, the presence of cockroaches, and the bathtub not draining properly. These matters should have been addressed immediately, and we are truly sorry that they were not. We will be reviewing your ... read more
Bad
This was not a bad place to stay at overall; however, it would not be my first choice going forward. The room had issues with the smoke detector. The battery needed changing and it kept beeping. We called maintenance and he came over and addressed it. About 5 hours later the problem continued int he middle of the night. Didn't have it. Wasn't sure where to find it. Hotel staff was not very communicable
Business response:
Hi Raymond: Thank you for taking the time to share your...
Fair
Frequently asked questions about L3 Oasis Hotel
How is L3 Oasis Hotel rated?
L3 Oasis Hotel has a 4 star rating with 3,371 reviews.
When is L3 Oasis Hotel open?
L3 Oasis Hotel is open now. It will close at 11:00 p.m.