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L3 Oasis Hotel
- Hotels
- Palm Springs, CA
About this business
Location details
2000 N Palm Canyon Dr, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 11:00 p.m. | |
| Tue | 7:30 a.m. to 11:00 p.m. | |
| Wed | 7:30 a.m. to 11:00 p.m. | |
| Thu | 7:30 a.m. to 11:00 p.m. | |
| Fri | 7:30 a.m. to 11:00 p.m. | |
| Sat | 7:30 a.m. to 11:00 p.m. | |
| Sun | 7:30 a.m. to 11:00 p.m. |
Disappointing
Loud noise coming from room next door. Concerning as no staff on property and lack of importance by. Pool
Business response:
Dear Engles: Thank you for your feedback. We’re sorry to hear about the noise disturbance you experienced. Please know that we do have staff on-site; they are available to assist at any time when contacted. We also provide an emergency phone number for urgent matters, which is monitored 24/7. Guest comfort and safety are very important to us, and we encourage guests to reach out immediately so we can address any concerns as they arise. Ignacio H - GM
Bad This hotel was a total let down. It is located near a busy road, the beds were uncomfortable and the staff was rude. And we got charged a undisclosed 57.00 late check in fee, when we protested the staff was again.. rude and unhelpful. I do not recommend.
Business response:
Dear Thad, Thank you for taking the time to share your feedback. I understand your frustration, especially following our phone conversation yesterday, and I’m sorry to hear that your experience back in April did not meet your expectations. However, I would like to clarify a few points. Our check-out time is clearly stated on all our booking platforms and confirmation materials. The late check-out fee you were charged is standard policy and is also outlined in those terms. While we always strive to provide courteous and helpf... read more
Not worth the stay with how much the hotel charged No escalator to the upper level, we have to carry all the baggage and climb the stairs up. Room keys not working when we checking in to our room. There is a big hole in the wall. Dirty wall and shower tub. Very noisy air conditioner. Gym and pools are not open 24 hours. Disposable slippers are provided.
Business response:
Dear Tinie, Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you encountered. While disposable slippers are provided for your comfort, we regret the issues you experienced with the room key, the condition of the room, and the air conditioner noise. These matters have been shared with our maintenance and housekeeping teams for immediate attention. We also understand that carrying luggage upstairs can be ch... read more
Horrible Horrible staff communication. Never responded to messages and front desk staff were rude.
Business response:
Dear O’Connor, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with our staff communication and service at the front desk. This is certainly not the level of hospitality we aim to provide, and we sincerely apologize for any inconvenience or frustration caused. Your comments have been shared with our team so we can address the issues internally and ensure this doesn’t happen again. We truly value all guest feedback, as it helps us improve. We hope you'll consider giving us ... read more
Fair
Catfish- pics are great. Kinda iffy once you’re there. Staff lied about check-in policy that contradicted the email information and tried to charge me. It’s a paint job on an old motel 6. The walls were damaged with scuffs and holes. Connecting door was a single door and you could see and hear the other room- over 1” gap on floor. I had to go to office 4x to have my key re-done. The robes are paper thin and scratchy. No outlet for the coffee maker. No place for clothes. Pictures show a different room than what you get. I lik... read more
Business response:
Dear Christie: Thank you for taking the time to share your experience. We're truly sorry to hear that your stay did not meet your expectations. Your feedback is very important to us, and we take concerns like yours seriously. I’d like to better understand the issues you encountered, especially regarding the check-in policy. You mentioned being given information that contradicted what was in your email — could you kindly share more details on what was different or misleading? I’ve reviewed our communication and policies and w... read more
I will not be staying here again.the pictures look nice but idk why it has such favorable reviews. The rooms were poor at best. There were scuff marks in the walls. The tile in the bathroom was just painted over at some point. The door was covered in rust from the door closer. The bed frames were super cheap. The floor looked like it hadn’t been mopped in months. The outside had leaf litter everywhere and looked like the landscaping hadn’t been maintained in ages. Near the pool area there were weeds growing everywhere and th... read more
Business response:
Thank you, George, for taking the time to share your experience. We're glad to hear you found our staff friendly and the pool area satisfactory — but we're truly sorry to learn that the room and property conditions fell short of your expectations. Your comments about the cleanliness, maintenance, and overall condition of both the rooms and outdoor spaces are very concerning and not in line with the standards we aim to uphold. We appreciate you bringing these issues to our attention and want you to know that we’re addressing ... read more
The beds are very poor not worth the amount paid Poor beds Nothing
Business response:
Hello Calvine Thank you for your feedback. We're sorry to hear that the bed did not meet your expectations. We always strive to provide a comfortable stay, and we wish we had known about the issue during your visit, our team is here to help, and we would have done our best to address the problem right away. We truly value guest input, and your comments will be shared with our team as we continue to look for ways to improve. We hope you'll consider staying with us again and giving us the opportunity to provide a better experi... read more
Frequently asked questions about L3 Oasis Hotel
How is L3 Oasis Hotel rated?
L3 Oasis Hotel has a 4 star rating with 3,371 reviews.
When is L3 Oasis Hotel open?
L3 Oasis Hotel is open now. It will close at 11:00 p.m.