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L3 Oasis Hotel
- Hotels
- Palm Springs, CA
About this business
Location details
2000 N Palm Canyon Dr, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 11:00 p.m. | |
| Tue | 7:30 a.m. to 11:00 p.m. | |
| Wed | 7:30 a.m. to 11:00 p.m. | |
| Thu | 7:30 a.m. to 11:00 p.m. | |
| Fri | 7:30 a.m. to 11:00 p.m. | |
| Sat | 7:30 a.m. to 11:00 p.m. | |
| Sun | 7:30 a.m. to 11:00 p.m. |
Disappointing
Beautiful but now pricey The price was twice what it was a year ago. No breakfast served
Sara was very rude and unprofessional. The only issue with this place is the staff, especially Sara who claims to be a manager. Called the property multiple times just for her to have a nasty attitude and hang the call up. After calling and calling she would get nasty and say well she’s busy which is understandable however why keep hanging up when she said she was placing me on hold. When going to the front desk Sara was very unwelcoming and was rude when asked certain questions. Very argumentative and honestly her attitude ... read more
Business response:
I am incredibly sorry to hear about the way you were treated. This is absolutely not the level of service we pride ourselves on, and I sincerely apologize for the frustration Sara’s behavior caused you. Maintaining a professional and welcoming attitude is a core requirement for our team, and it sounds like we failed you both over the phone and in person. Please be assured that I am escalating this to our senior management today to ensure this is addressed and that appropriate disciplinary action is taken. We value your feedb... read more
Poor We had an issue checking into our room (room assigned to us was dirty and beds were not made), once we did get a room the shower did not work and we needed to go back to the front desk. The floors were dirty , the shower once it was working was low pressure and also not clean. No full size mirror either. Location and pool area
Business response:
Dear Madelyn, thank you for sharing your honest feedback regarding your recent stay. We sincerely apologize for the series of frustrations you encountered, from the unacceptable condition of your initial room to the maintenance issues with the shower. Cleanliness is our top priority, and we clearly fell short during your check-in. We have since reviewed our housekeeping and inspection procedures with the entire team to ensure every room is 100% guest-ready. Additionally, our maintenance team has inspected the shower to addre... read more
Fair
Bad
Kinda shady grungy place I was charged $15 per day service fee for a week long stay, nobody ever cleaned my room, so unexpected charges at the end, dirty pools, old buildings that they are working on adding new ones and ignoring the existing rooms, my key card wouldn't work so they gave me the master key for my room, the coffee Keurig iny room didn't work either and the tub wouldn't drain fast enough to keep up with a regular shower. Overall I would not recommend staying here nor would I stay there again. It has pools
Business response:
We apologize for the inconveniences you faced at the property, we strive to do the best for our guest and would like to make this right. If you'd be so kind to reach out to the property so we can get more details regarding your stay and what we can do to ensure your satisfaction next time you stay with us. Thank you again for your feedback we will address these concerns immediately.
Poor The bath tub didn't drain well. Fridge is loud. Room key doesn't work
Business response:
Thank you for choosing to stay with us we appreciate it and you! I want to apologize in regards to the inconveniences you faced while at the property. We strive to do the best for our guest and would love the opportunity to make this right. Please contact the property so we could get some more insight on the issues you faced so we can address them immediately. Thank you!
Bad They didn't clean up at all; there were no towels, and the toilet was clogged all the time. I asked for a toilet plugger, and the maintenance guy got angry! I ended up doing it myself after he provided me with the tool! Property was good! The staff ok!
Business response:
Thank you for the review, we appreciate it and you. We apologize for the inconveniences you faced while staying at the property, we will look into this issue and address it immediately. We would also love to make this right and a member of the team will be contacting you to see what we can do to make this up to you. Thank you again for your feedback and making us aware of this issue.
Frequently asked questions about L3 Oasis Hotel
How is L3 Oasis Hotel rated?
L3 Oasis Hotel has a 4 star rating with 3,490 reviews.
When is L3 Oasis Hotel open?
L3 Oasis Hotel is open now. It will close at 11:00 p.m.