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L3 Oasis Hotel
- Hotels
- Palm Springs, CA
About this business
Location details
2000 N Palm Canyon Dr, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 11:00 p.m. | |
| Tue | 7:30 a.m. to 11:00 p.m. | |
| Wed | 7:30 a.m. to 11:00 p.m. | |
| Thu | 7:30 a.m. to 11:00 p.m. | |
| Fri | 7:30 a.m. to 11:00 p.m. | |
| Sat | 7:30 a.m. to 11:00 p.m. | |
| Sun | 7:30 a.m. to 11:00 p.m. |
Ondanks belofte via mail van de general manager om ons 2 nachten terug te betalen wegens geen warm water, hebben wij 4 w service van management na 2 dagen geen warm water grote parking
Business response:
Dear Katrien, Thank you for your feedback. I’m very sorry to hear about the inconvenience you experienced during your stay, and I truly understand your frustration. I’d like to kindly clarify that, as explained in our email correspondence, the refund for the two nights was processed on our end on April 3rd. Since your reservation was made through Booking.com, their platform manages the final refund transaction, and they require the guest to contact them directly to complete the process. We completely understand how this situ... read more
Way overpriced for the indifference and lack of thought for someone staying at the hotel. The price is way too high for the attention to details of the needs of a traveler. The plugs in the room are not convenient. The coffee maker has to be brought into the bathroom to use and the bathroom is small with one sink and no counter space. It is not well thought out and things are not convenient. For the price it was way too high for the quality, staff indifference and overall expectations at that price. It should be half the pri... read more
Business response:
Dear Gary, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your recent stay did not meet your expectations, and I appreciate you highlighting the areas where we fell short. We take comments like yours seriously, as they help us identify where we need to improve. I apologize for the inconvenience you experienced with the room layout, including the placement of power outlets and the setup of the coffee maker. Your point about bathroom space and counter usability is also well noted. These are ... read more
Fair
So many bed bugs Bed bugs The pool was nice
Business response:
Dear Jessica, Thank you for sharing your feedback. We’re sorry to hear about your concerns and truly regret that your experience didn’t meet your expectations. We would like to note that during your 3-night stay, no issues were reported to our team. Had we been made aware, we would have been more than happy to assist you immediately and take the necessary steps to address the situation. Please rest assured that our hotel maintains a strict pest control program, which is managed by a professional external company on a monthly... read more
Too expensive with poor service. Very noisy, room dark, lack of smart tv, Pool very dirty so impossible to use. Pity Basically I didn’t like anything Well, not much. It’s not really one hotel but a motel. Room with no double bed, very dark cause window look on the main corridor. We had problem for sleeping cause too noisy and the pool very dirty with many woman hair in it. Overrated
Business response:
Dear Valerio, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we regret that several aspects of your stay left you disappointed. We apologize for the noise and cleanliness issues you encountered, particularly with the pool. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams to address immediately. Regarding the room setup and lighting, we understand how thi... read more
Fair
Disappointing
Bad
Motel trying to be hotel - failing The built in locks on the doors did not work. Maintenance said this was normal. If you are expecting service don't stay here. The reception was totally indifferent and didn't care at all. Every question we had was answered with no. For example asking for a map of Palm Springs. Not even making the effort to point out sights. The pool area was really nice with day beds and two big pools. The lobby was nicely designed.
Business response:
Hi Patricia: We are sorry your stay wasn't what you expected. Thank you for your honest feedback! Best Regards, L3 Oasis
Frequently asked questions about L3 Oasis Hotel
How is L3 Oasis Hotel rated?
L3 Oasis Hotel has a 4 star rating with 3,371 reviews.
When is L3 Oasis Hotel open?
L3 Oasis Hotel is open now. It will close at 11:00 p.m.