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La La Land
- Coffee & Tea
- Los Angeles, CA
About this business
Location details
189 The Grove Dr, Suite G1C, Los Angeles, CA, 90036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I came here after an appointment to grab lunch. I was seeking the same cheerful experience I have at the Santa Monica location unfortunately that wasn't the case. None of the employees had a smile on their face and were very off putting when interacting with customers. Once I received my order, it was made incorrectly. Thinking I'd burden the staff with asking them to correct this mistake, I took my food and left immediately. I came in on a Wednesday afternoon around 12pm and the only happy employee was a young woman name... read more
Business response:
Thank you for sharing your feedback! We’re sorry to hear your experience didn’t meet your expectations. We truly want to make things right for you. Please reach out to us using this link https://lalalandkindcafe.com/pages/contact , and we’ll do everything we can to resolve this. Your satisfaction is our top priority! - With love, la la
I returned yet again to La La Land. Their beverages are good. I won't discount that. They issued a refund for my previous order, which I appreciate. I was promised a refund as well as my points from that order that were never issued. I never received the points, but I did receive the refund. I also mentioned not receiving a birthday beverage, which they promise when you sign up for their rewards program. I never received the birthday beverage and after mentioning I never received it, a concession was never made. I ordered l... read more
Business response:
Thank you so much for the 4 stars! We’re so glad you had a great experience with us. We love hearing your feedback and we’re always working to make your next visit even better. Can’t wait to see you again soon! - With love, la la
I come to Lala land almost every week and today was so bad. The big tall man at the register was rude after I asked a simple question about the drinks. He was very short with the conversation and rude. I am a paying customer and deserve the "kindness" as much as the next person. The prices are absurd. Go to Starbucks .
Business response:
We’re so sorry you had a disappointing experience with us. We take all feedback seriously and are committed to improving. Please contact us at info@lalalandkindcafe.com—we’d love the chance to make things right and improve your next visit! Your satisfaction is our priority! - With love, la la
EDIT By the way, customer support is nonexistent. I followed the reply to this review and sent an email. After 2 weeks, I still haven't received any response. On 9/3 at around 8:30pm, we ordered a drink at the register and asked if it was dairy-free. The cashier took a moment to think about it, even going to the back to check, and assured us that it was indeed free of dairy. But at the pick up, we were doubtful about the cashier's claim (because they honestly seemed unsure and dismissive, as if they didn't really care) so ... read more
Business response:
Thank you for taking the time to share your thoughts. We’re really sorry we didn’t get everything right this time. Your experience is important to us, and we want to make it better! Please email us at info@lalalandkindcafe.com, and we’ll make it our priority to resolve this. - With love, la la
We waited nearly an hour to get an online order, because they gave our order to someone with the same name. Mistakes happen, however, after we informed them of their error, not only did they not apologize, they put our order at the end of the list, so we had to wait about 30 minutes AFTER seeing that our stuff was taken by whoever. This resulted in our parking validation to expire and cost us an EXTRA $20 for parking. What the hell? In any case, this is one of those hype spots that's just not worth it. Why deal with the b... read more
Business response:
Thank you for bringing this to our attention. We’re genuinely sorry your experience wasn’t what you expected. We’d love the opportunity to make it up to you. Please contact us at info@lalalandkindcafe.com, and let’s work together to find a solution. We’re here to make it right! - With love, la la
Drove an hour to this place but never again ... fly all o er the croissants... and this is how they were selling it ... drinks were good ... told the manager but she didn't seem to care they continued to sell them this is gross
Business response:
We’re so sorry to hear that your experience wasn’t perfect. We take all feedback seriously, and we’d love the chance to make things right. Please feel free to reach out to us at info@lalalandkindcafe.com so we can work together to ensure your next visit is a 5-star experience! - With love, la la
This is my 3rd time coming to this location thanks to one of the barista's recommendations thanks JOE !!!! Joe was the best when it came to recommending drinks and helping me especially with my allergies I got the cloud drink with no foam and instead of diary I got oats milk since I'm allergic to dairy Joe was really knowledgeable about the drinks as well. After I placed my order with Joe the customer after me was very rude and called him a dirty Mexican i was upset when she called him that name I told her that she shouldn't... read more
I visited today for the Disney collaboration event, and as expected, it was hectic. I understand that, but customer service should always remain a priority. I placed a mobile order and was told that mini meals did not qualify for the exclusive cup, only regular drinks did. Okay, that was fine, so I placed an order for a hot drink and asked for the cup. At that point, I was told the cup was only available with signature drinks. By then I was already frustrated with the misinformation and the wait, but I went ahead and ordere... read more
Business response:
We truly appreciate your feedback, and we’re sorry that things weren’t perfect during your visit. We want to ensure your next experience with us is exceptional! Please reach out to us at info@lalalandkindcafe.com so we can address any concerns and work on making it right. - With love, la la
By far the worst matcha I've ever tried!!! Honestly I only came here because living in La this place has been high talked about and as a big time matcha lover it was a must. Not only was my drink disgusting the service was horrible. They not only "lost" my order but the lady at the counter looked annoyed that I was waiting for them to remake my drink they lost. I will say it's a very beautiful place and of course being located at the center of the grove makes it a bit better but that doesn't justify for the lack of quality a... read more
Business response:
Thank you for taking the time to share your thoughts. We’re really sorry we didn’t get everything right this time. Your experience is important to us, and we want to make it better! Please email us at info@lalalandkindcafe.com, and we’ll make it our priority to resolve this. - With love, la la
Frequently asked questions about La La Land
How is La La Land rated?
La La Land has a 3.8 star rating with 710 reviews.
When is La La Land open?
La La Land is open now. It will close at 10:00 p.m.