La La Land

Johana D. 

on Yelp

3 months ago

Drinks were not good and expensive (but that's everywhere in LA lol). Beautiful interior and packaging but more effort should be put into the drinks. 

Ashley S. 

on Yelp

3 months ago

IThe kindness the brand is built on seems to have vanished from this location. Nobody has a smile on their face anymore and seems like they don't care. I used to love the friendly staff here in the past. My experience the other day pushed me to write an updated review. I've been ordering a large sugar-free vanilla latte with oat milk every Thursday for a few weeks. The other day the employee taking my order seemed utterly confused. He repeatedly told me they couldn't make my drink sugar free, despite me explaining I'd been ... read more

Monica L. 

on Yelp

3 months ago

I ordered in-store recently. I never got credit for my purchase via rewards because the sloth behind the register never asked. I literally told him it was my first time ordering in-store because the lines are usually too long for me to remain standing. As such, I don't know their protocol. Not only did I not receive my rewards, my order was all wrong. I tried to tell the assembly line to check it prior to the order being made, but they refused until it was completed - and incorrect. I called myself being proactive so they wo... read more

Ocean S. 

on Yelp

3 months ago

Absolutely worst service the man taking my order was doing the most with his attitude! I told him i wanted oat milk and he put soy milk after i corrected him twice he got mad what if i was allergic to soy , then he rudely asked for my name and spelled it wrong boy bye i know my name isnt that difficult its literally 5 letters Second The people i was with asked for regular milk and he proceeded to tell them "who get regular milk whats wrong with you" Never coming here again especially when you have to wait 40 minutes for a... read more

Sabrina T. 

on Yelp

3 months ago

I waited for a very long line to order the matcha latte. I had to get in line again to wait for my drink. I asked for the cup holder and the one of the worker (this girl) threw the box at me. I mean literally, she threw it and people around me looked at her and looked at me. I was holding the walker by my side. She could've at least hand it to me gently. I understand that this place is busy and maybe she didn't have the time to give me the cup holder more nicely but i feel like that was very rude and really disrespectful. Mo... read more

Crystal G. 

on Yelp

3 months ago

Hello, I am messaging to inform you as a retired HR professional who has worked in hospitality predominately all over NYC and LA the staff working at the grove location was extremely unprofessional. I over heard one of the disgruntled baristas talking about customers, cursing, and having an overall negative attitude towards other staff and customers. The staff member I am referencing worked near the window packing orders on or about 9:30a. She has large hoop earrings in a ponytail with bangs appearing to be hispanic. I fel... read more

Aida C. 

on Yelp

3 months ago

Hice una orden y me la dieron incompleta!! Estuve llamando por teléfono y no me contestaron, Pésimo servicio. No vuelvo a comprarles nunca más!! 

Melissa G. 

on Yelp

3 months ago

This is our second location for La La Land Kind Cafe that we have visited and we wouldn't favor this location ever again. For it being inside of the grove, there are A LOT of people here, grabbing their coffees! After noting the crowd, I decided to place an online order in advance to pick up my coffee. We ordered a La La Land Latte, iced. When arriving, there were two massive lines, one inside and one at the pickup window. I waited in line and it was more of like a mosh pit of people waiting for their order. I feel that th... read more

Ryan P. 

on Yelp

3 months ago

If they could improve on their roach infestation I think this location has potential! Didn't try anything they had since the first thing we saw was this fella. Baristas looked friendly I guess?