This profile has been claimed by the business owner or representative.
La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I will never book here again there were roaches in the room and the breakfast was terrible The room there were roaches everywhere Location
The Air conditioning system was not working, and the front desk lady kept saying that we didn’t know No A/C Parking fee was $35 per night !!! Location
Horrible stay. Dirty, roaches in the room, no valet parking and a very sketchy and dirty parking garage. Nothing .
Bad
Péssimo Quarto infestado de baratas. Dependências do hotel bem sujas Nada
Business response:
At La Quinta, we work very hard to make sure all our guests have a comfortable stay. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience and hope you will consider staying at La Quinta in the future. Sincerely, LQ Customer Care
Fair
Disappointing Very bad smoking smell No refrigerator Nothing to like there
Business response:
Thank you for taking the time to express your concerns regarding the recent stay at our location. We are very sorry that you had such a negative experience, your opinion and satisfaction are very important to us. Rest assured that your comments are taken to heart and we will do everything we can to improve. Sincerely, LQ Customer Care
Not the worst place but okay for a short stay Rooms were very dirty and my first room was soaking wet all over the flooring. Also the pool was closed which had not been said on booking. I chose this one as it had a pool but I couldn’t even use it. Good location, comfortable beds and working television
Business response:
Thank you for your review. We are happy that you enjoyed our comfortable beds. However, we are sorry to hear that you were not satisfied with the hotel in general. This is definitely not the kind of experience we want our guests to have. Providing a clean, comfortable room to our guests is important to us. We will make sure your comments are shared with our Management Team, so we can use them for further training purposes. We do hope you choose us for your future travels. Respectfully, LQ Customer Care
Customer service was really rude Didn’t get to stay at property. Nothing. Didn’t get to stay
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,083 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.