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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
First and last time at this location The building itself was not so great. We had roaches in our room. There's no microwave nor refrigerator in our room. The bathroom doors don't lock. There was a door to open that led to the room next door, which we blocked with furniture. The elevator doors got stuck open. The complimentary breakfast was practically gone by the time we arrived at 8. The water in the shower did not get hot. The staff was great.
Business response:
Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations. Respectfully, LQ Customer Care
Fair
Bad
Good location. Badly needs upgrade. Carpet filty and very old. No hit water in shower. Breakfast awful. Outside like a building site. Pool ok. Bed good.
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Nice location, but rather dirty and poor facilities A lot of dead crickets, cockroaches, poor facilities, the shower didn’t work, noise at nighttime because of homeless people Location, breakfast, pool
Business response:
At La Quinta, we work very hard to make sure all our guests have a comfortable stay. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience and hope you will consider staying at La Quinta in the future. Sincerely, LQ Customer Care
Fair
You can do better! No hot water, barely warm. And roaches crawling in the bathroom! Bed comfortable and AC worked good.
Business response:
We appreciate that you took the time to review our hotel and sincerely apologize for the hot water problem that you experienced during your stay. We will follow up on this issue with our Maintenance Manager, to ensure all systems are functioning properly. We would appreciate another opportunity to serve you, and will go above and beyond in order to retain your valuable business. Respectfully, LQ Customer Care
Bad, nice guy in the front but female staff was unpleasant The room has spiders and was extremely dirty and sheets and blankets looked unwashed. The place was so dirty and literally falling apart, there was mold under the ac in my room and the walk way railing was rotting and scary to hold on to.
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Bad
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,202 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.