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La Quinta Inn Denver Golden
- Hospitality
- Golden, CO
About this business
Location details
3301 Youngfield Service Rd, Golden, CO, 80401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It just felt dirty. The room was dirty and smelled heavy of smoke. It was supposed to be smoke free but was definitely not. The floor was not vacuumed and the bathroom was not clean. It still had used shower towels hanging in the bath from previous guest. We would have left but it was Labor Day weekend and hotel rooms were not available in the area. The hotel was really run down and was in need of some attention. Only good thing I can say about the rooms is that the bed was comfortable
Business response:
Hi Jim, Thank you for your stay with us. It sounds like we dropped the ball on meeting your expectations and I apologize for that. Your feedback will only help us improve.
Disappointed The room was not clean, smelled moldy and is worn out. Needs updates desperately. The free breakfast consisted of boiled eggs, waffles, bagels & cereal. No room for people to set. We walked right next door and had a fresh delicious breakfast at Dennys. The lobby smelled smoky, and upon check-in, the person that checked us in made fun of my last name. When I said it wasn't funny, they claimed I hurt their feelings. Not professional at all. I feel the last few times we've stayed with LaQuinta, the quality continue... read more
Business response:
Thanks for you feedback. I'm sorry we dropped the ball on meeting your expectations.
Disappointing The room was small and not the cleanest at all. Way overpriced. I went with the disabled/accessible room because im in a wheelchair but i can only get to the toilet and the first bed! I do not recommend
Business response:
Thanks for the feedback.
Beds small ...close quarters in bathroom...did not shower.. tub had grime. See above Breakfast just ok. Room's air conditioner was blowing on us all night. It was hot...so we did need it on. Had to duck under the covers to sleep some. Outside building is quite dated. Thought we would be in an updated one but we reserved online. Please wipe up front entry doors....that is first impression. Thank You!
Business response:
Thanks for the review.
Okay Bad Value. I've actually been staying at this property on and off for 10 years. It's not being kept up. Mostly the exterior. Metal is rusting and staining. Concrete is cracking. I don't eat breakfast. Location is good for me.
Business response:
Hi James, Thank you for your stay with us. We appreciate your business.
Okay
Fair Room was not very clean on arrival. Furthermore, room service did not clean the toliets during our stay. The day shift lady and manager were very helpful and kind.
Business response:
Thanks for your stay with us. I will share your comments with our housekeeping team to ensure these issues are not a recurrence.
Customer Service and anticipation could have sent this over the top. Requested an early check in . The employee at the desk was rude and unaccomidating. Tried to check in 1.5 hours early. Was told there were no clean rooms available and all the employees were at lunch so apparently all the rooms were cleaned in an hour. A little hard to believe. The facility had the request a week in advance. The breakfast was good.
Business response:
You felt she was rude because she couldn't fill your request. If no rooms are clean then we can't check you in. A request for an early check in is just a request. They are not guaranteed no matter how much in advance you requested it. If we are able to fill the request then we do.
Okay Bathroom shower faucet broken. Good location and friendly location.
Business response:
Thanks for the review.
Frequently asked questions about La Quinta Inn Denver Golden
How is La Quinta Inn Denver Golden rated?
La Quinta Inn Denver Golden has a 3 star rating with 6,951 reviews.
When is La Quinta Inn Denver Golden open?
La Quinta Inn Denver Golden is closed now. It will open tomorrow at 9:00 a.m.