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La Quinta Inn Denver Northglenn
- Hospitality
- Westminster, CO
About this business
Location details
345 W 120th Ave, Westminster, CO, 80234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Please strictly prohibit smoking!! Smokers everywhere I the property, so whenever we open the door, we can easily smell!! The staff at the lobby seems not friendly?! Breakfast, several kinds of yogurt
Business response:
Dear Madoka, Thank you for taking the time to write a review about your stay. I am very sorry that our guests who smoke didn't follow our request to smoke at least 15 feet from our buildings. We work hard to ensure all guests have a great stay and I am sorry we missed the mark during your stay with us. We appreciate your feedback and we will use your review to help us make improvements to our property.
Fair Our carpet was disgusting!!! The tv remote didn’t work and my mom told staff but apparently it never got fixed. A c was not super cold fridge froze or was warm and bathtub was gross Pool and staff
Business response:
Dear Jeannie, We are sorry to hear of the issues that you experienced during your stay. We have a local vendor who is coming in to replace the carpet in your particular room. We are very sorry that we dropped the ball during your stay. We value your feedback and take your concerns seriously. We are working quickly to make improvements to our guest rooms and exterior.
Okay Housekeeping staff did a poor job cleaning. The room wasn’t cleaned and bathroom wasn’t sanitized every day. Location was perfect for what we needed.
Business response:
Dear Deidre, Thank you for your recent stay. I am very sorry that our clean team didn't live up to expectations. I will share your feedback with the housekeeping supervisor and clean team. Your feedback is going to help us improve our guest services. We appreciate you sharing your experience so that we can improve.
Poor It was not advertised that each room was externally accessible. I wouldn’t have stayed had I know my room was going to open up right to the parking lot. There were several bugs in my room and hair in the towels. It felt like a cheap motel. The bed squeaky and very uncomfortable.
Business response:
Dear Kacey, We regret to hear that your stay did not live up to your expectations. Our goal is to provide a great stay and it looks like we missed we marked. I am very sorry that you were unaware that our guest rooms are exterior entrances. We do apologize for disappointing you. We appreciate your feedback and will use it to help us make improvements.
Disappointing Beds were very uncomfortable and the air conditioner was noisy it woke me up every time it turned on. When we first arrived the police were there arresting someone, and I think there are permanent residents. Won't be staying there again. It got a 4.2 because of bookings calculation. I would say 2 because the staff were friendly. My daughter enjoyed the pool.
Business response:
Dear Angelina, Thank you for your valuable feedback. It is our goal to provide a great experience for our guests and I am sorry for any issues you experienced during your stay with us. Please know that we take your comments seriously and we will use them to help us improve our property.
It suited our needs and was reasonable We were woke up both mornings at 6am by the garbage truck emptying the waste bins. Very loud. The garbage can outside our door was full of garbage and flies which went straight into our room. The room itself looked nice and updated but the bathroom could have been cleaner The breakfast was a little limited for a La Quinta. We are used to having eggs and meat, maybe gravy and biscuits.
Business response:
Dear Victoria, Thank you for providing valuable feedback about your stay. Please know that we will take your comments and use them to help us make improvements to our hotel. Thank you for choosing us and we hope that you will consider us again in the future.
Dirty and uncomfortable Horrible, old pillows. A shower that only someone under four feet could fit under. Dirty carpet. Way too small breakfast food area for the size of hotel. Not a good place to stay. Close to main road
Business response:
Thank you for taking the time to leave us a review. We apologize that you had issues with your room. I will be bringing these issues to my team to see what we can do to improve. We greatly appreciate your time and comments. They only help us improve.
Awful It was horrific! The place looked and felt like a prison on the outside. Elevators broken, and worst of all...someone had been in my room! The door was slightly open, trash in the can!! It was awful. I'm normally reasonable and likeable. The towels were clean and bed was comfortable.
Business response:
Thank you for taking the time to leave us a review. I sincerely apologize that you had issues with your room cleanliness. We appreciate you taking the time to let us know about your experience so we are able to address it and prevent it from happening in the future. Thank you again for your time.
Unimpressive The room was dirty when we arrived. Black smear on the comforter, empty Kleenex box, the trash can had no liner and looked like it had been vomited in and light bulbs were burnt out. I was on the other side of the building from the pool with 4 kids that wanted to swim. Breakfast was ok but they only had two or three small tables for sitting area. I would not book here again.
Business response:
Thank you for taking the time to leave us a review. I sincerely apologize that you had issues with your room cleanliness. We appreciate you taking the time to let us know about your experience so we are able to address it and prevent it from happening in the future. Thank you again for your time.
Frequently asked questions about La Quinta Inn Denver Northglenn
How is La Quinta Inn Denver Northglenn rated?
La Quinta Inn Denver Northglenn has a 3.3 star rating with 4,187 reviews.
When is La Quinta Inn Denver Northglenn open?
La Quinta Inn Denver Northglenn is open now. It will close at 6:00 p.m.