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La Quinta Inn Everett
- Hotels
- Everett, WA
About this business
Location details
12619 4th Ave W, Everett, WA, 98204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair location nothing
Business response:
Dear Baldev, We are sorry to hear that your stay at our hotel was not pleasant. If you had specifically mentioned the key areas that bothered you, we could have worked to improve them. Anyhow, your feedback is important to us, and you can contact us at any time with your concerns. We value guest feedback for improving our services. Looking forward to seeing you again. Sincerely, Hotel Manager
Fair They were in the middle of remodling. None of the elevators worked. The line was out the door when trying to check in. One of their credit card machines wasn't working, so the front desk person said she was going to swipe my card on the other one. I would not let her until I checked my bank account . My bank account showed the money had in fact been taken out and she tried daying that she won't swipe it again until I checked out because it showed declined on their end. Needless to say when I checled out... My bill showe... read more
Business response:
Dear Jennifer, We are distressed to read your comments. Our apologies for all the inconveniences you had with the stay as mentioned in the review. Our hospitality ensures a nice experience for our guests, but here something has really not worked. It is unfortunate that we could not provide you with a good staying experience which you really deserved. Kindly understand and give us another chance to prove ourselves. Sincerely, Hotel Manager
Disappointing
Poor Sketchy area. Lots of homeless people hanging around outside. Staff was nice. Hotel was dirty. Carpets were stained in hallways and room. Nightstand was not cleaned and had drink rings on surface. Dirty shower curtain. They were doing electrical work when we arrived and ended up setting off the fire alarms. The entire hotel was evacuated. Thankfully the alarms were working but would not stay here again.
Business response:
Dear Sarah, We are distressed to see your comments. I’m sorry that several issues combined to make your stay less than desirable. Our sincere apologies. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager
Food splattered on walls and bugs in the beds There was food splattered on the walls, I have pictures of my daughter actually cleaning your hotel room because your staff clearly doesn’t know how. After about 15 minutes in bed I felt like I was being eaten alive, flip on the lights pull back the sheets and there are bed bugs and a urine stain on the mattress pad! I liked how close it was to the freeway allowing us to quickly leave and never come back!
Business response:
Dear Jessica, We are distressed to read about your experience. We make sure to provide safe and clean lodging here at our hotel, which is what we strive for, and it is unfortunate that this was not your experience. We always encourage guests to bring their discomforts to our attention immediately for a swift resolution. Nonetheless, all possible pests will be eradicated, and we will work to ensure a more safe and comfortable atmosphere for all of our guests. If there is any chance to regain your patronage and improve your pe... read more
Dangerous, Drug Infested place stay away! Check in was 3pm didnt get in my room until 6pm. the area is infested with people fighting in parking lot and shooting up dope in front of everyone. I had two people from my party attempt to check in and put half on card half cash. hotel wouldn't let them said they have a no cash policy due to the area and fraudulent money being given them. how would we know that, and why is it our issue? As a result they slept in parking lot alternating sleep to protect themselves. for me on my firs... read more
Business response:
Dear Jamie, It is very disappointing to learn of the bad impression you made with the state of your accommodations. It is pretty serious, and we never condone things any such things in our hotel or premises. We provide a safe environment & the safety of our guests is our first priority. The matter will be investigated and strictly acted upon. Already the security and staff have been alerted to be more proactive and seriously listen & verify the claims if any suspicious activities are going on around the premises, as we are a... read more
Terrible!! Will not recommend. Phone out of order. No batteries in tv remote control. No room svc. There was no fresh fruit (berries, apples, bananas, oranges). No decaf coffee. Cheryl Lahela who ran the breakfast was very personable, friendly, and gave excellent service.
Business response:
Dear Zenaida, It is disappointing to note that your stay was not satisfactory, except for the friendly staff. We regret the inconvenience due to many unfortunate reasons. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager.
Disappointing Our first room smelled really bad. The carpet was damp too. Stained on the comforter. The bathroom was dirty as well. Although the staff was great. We were placed in a different room. Our room was missing a refrigerator. But the staff member Joe, brought us one which was so nice. Friendliness of the staff. Breakfast variety
Business response:
Dear Cbello, We are sorry that except for the varied breakfast and friendly staff, we were unable to maintain the level of cleanliness, maintenance or provide you with the quality of amenities & facilities you deserved during your recent stay. We shall surely check and take action for improvement. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage. Sincerely, Hotel Manager
Poor Dirty Tv
Business response:
Dear Huynh, We are sorry that we were unable to maintain the level of cleanliness, maintenance or provide you with the quality of services, amenities & facilities you deserved during your recent stay. We shall surely check and take action for improvement. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn Everett
How is La Quinta Inn Everett rated?
La Quinta Inn Everett has a 3.6 star rating with 4,435 reviews.
When is La Quinta Inn Everett open?
La Quinta Inn Everett is closed now. It will open tomorrow at 12:00 p.m.