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La Quinta Inn Everett
- Hospitality
- Everett, WA
About this business
Location details
12619 4th Ave W, Everett, WA, 98204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor
Fair The shower in the room got backed up and would not drain so we had to use a room that was one floor up to shower at almost midnight. Also multiple times we never got the clean towels we asked for
Business response:
Dear Hemminger, We are terribly sorry for the inconvenience caused to you. I apologize that amenities, cleanliness & shower, maintenance issues detracted so much from your stay with us. We’re working daily to make the hotel better. Everything we do is aimed at improving the guest experience, and we obviously let you down in some ways. When you’re in the area again, we invite you to try us again. You can expect a much better experience in the future because we’re improving every day. Sincerely, Hotel Manager
Very Poor
Bad
Uncomfortable and disappointed by how dirty it was in the rooms. The room was not clean and there were stains on the bedspread. We discovered bedbugs crawling on us and were bitten several times. Staff moved us to another room but it was hard to be comfortable knowing there were bedbugs. Staff were helpful.
Business response:
Dear Monica, Thanks for being a guest at our hotel. Our apologies for all the inconveniences you had with the stay, despite our helpful staff. Our hospitality ensures a nice experience for our guests, but here something has really not worked. It is unfortunate that we could not provide you with a good staying experience which you really deserved. Kindly understand and give us another chance to prove ourselves. Sincerely, Hotel Manager
Bad
Fair
Fair
Bad Everything was a hassle from the moment I checked in til I checked out. Asked for maid service and didn't get it then asked for towels and was told I had to wait til morning. I couldn't even watch tv cause I didn't get a remote and the tv only had an on & off button. When I asked for one they couldn't produce one. Worst service ever
Business response:
Dear Cynthia Johnson, Thank you very much for the feedback about your recent stay with us. I am sorry to hear your experience with us was not what it should have been. I have taken your comments and passed them on to our housekeeping department as a whole. I can assure you the experience you had was not a normal occurrence. I know I cannot change your experience with us and for that I am sorry. I do want to thank you for staying with us and providing the feedback. We'll do better for you next time and provide you with the cu... read more
Frequently asked questions about La Quinta Inn Everett
How is La Quinta Inn Everett rated?
La Quinta Inn Everett has a 3.6 star rating with 4,270 reviews.
When is La Quinta Inn Everett open?
La Quinta Inn Everett is closed now. It will open tomorrow at 12:00 p.m.