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La Quinta Inn Everett
- Hotels
- Everett, WA
About this business
Location details
12619 4th Ave W, Everett, WA, 98204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair The room wasn't very clean. The bathtub and sink were full with hair, so I've spend some time cleaning it. If you see something like that, you wonder how clean the rest of the room is. The check in was verrrry slow and when I checked out early in the morning there was nobody at the front desk and there was no box to drop off the cards. The bed was comfortable.
Business response:
Dear Orthja, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. Our sincere apologies. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager
Needs a good cleaning. It was not cleaned well. There was dust and lint in all the corners and creases of the room and hallways. They may have done basic vacuuming with a sub par machine. It did not appear as though walls, doors or furniture had been throughly wiped down and cleaned in sometime. I didn't feel comfortable walking in the carpet because it was stained and sticky in some areas. We stay at La Quinta's fairly often, and this one was way below standard from my comparison. The pictures look pretty nice. I would not ... read more
Business response:
Dear Alaina, Thank you for taking the time to highlight dedicated staff. We are pleased to know you enjoyed the service. But sorry that our cleanliness disappointed you. The housekeeping staff was made aware of the complaints made regarding their work and instructed that the level of cleanliness would need to improve. Thank you for your feedback and we hope you will come back and stay with us again. Sincerely Hotel Manager
Bad Gave us room that was occupied broken elevator on 3rd floor
Business response:
Dear CYNTHIA, Thanks for your stay at our hotel. We are sorry for the inconvenience caused to you this time, as we could not accommodate your needs regarding the rooms, but we will make sure you get the room of your choice on your next visit. Hope your next stay will be a memorable experience. Please visit us again. Sincerely, Hotel Manager
Fair location nothing
Business response:
Dear Baldev, We are sorry to hear that your stay at our hotel was not pleasant. If you had specifically mentioned the key areas that bothered you, we could have worked to improve them. Anyhow, your feedback is important to us, and you can contact us at any time with your concerns. We value guest feedback for improving our services. Looking forward to seeing you again. Sincerely, Hotel Manager
Horrible I have stayed at Laquinta hotels before and they where very nice. This one was horrible very ghetto and sketchy people everywhere and the door to our room barely shut. People where putting a rock in the back door to keep it open, so anybody and everybody could just walk right in! I would never recommend this hotel to anybody! Nothing
Business response:
Dear Jami, It is highly regrettable that your stay with us was a huge disappointment. We are too concerned with the quality of the service, which you received, that was not acceptable at all. Please accept our sincerest apologies for all the inconvenience caused that you had to face. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure simila... read more
Fair They were in the middle of remodling. None of the elevators worked. The line was out the door when trying to check in. One of their credit card machines wasn't working, so the front desk person said she was going to swipe my card on the other one. I would not let her until I checked my bank account . My bank account showed the money had in fact been taken out and she tried daying that she won't swipe it again until I checked out because it showed declined on their end. Needless to say when I checled out... My bill showe... read more
Business response:
Dear Jennifer, We are distressed to read your comments. Our apologies for all the inconveniences you had with the stay as mentioned in the review. Our hospitality ensures a nice experience for our guests, but here something has really not worked. It is unfortunate that we could not provide you with a good staying experience which you really deserved. Kindly understand and give us another chance to prove ourselves. Sincerely, Hotel Manager
Disappointing
Poor Sketchy area. Lots of homeless people hanging around outside. Staff was nice. Hotel was dirty. Carpets were stained in hallways and room. Nightstand was not cleaned and had drink rings on surface. Dirty shower curtain. They were doing electrical work when we arrived and ended up setting off the fire alarms. The entire hotel was evacuated. Thankfully the alarms were working but would not stay here again.
Business response:
Dear Sarah, We are distressed to see your comments. I’m sorry that several issues combined to make your stay less than desirable. Our sincere apologies. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager
Food splattered on walls and bugs in the beds There was food splattered on the walls, I have pictures of my daughter actually cleaning your hotel room because your staff clearly doesn’t know how. After about 15 minutes in bed I felt like I was being eaten alive, flip on the lights pull back the sheets and there are bed bugs and a urine stain on the mattress pad! I liked how close it was to the freeway allowing us to quickly leave and never come back!
Business response:
Dear Jessica, We are distressed to read about your experience. We make sure to provide safe and clean lodging here at our hotel, which is what we strive for, and it is unfortunate that this was not your experience. We always encourage guests to bring their discomforts to our attention immediately for a swift resolution. Nonetheless, all possible pests will be eradicated, and we will work to ensure a more safe and comfortable atmosphere for all of our guests. If there is any chance to regain your patronage and improve your pe... read more
Frequently asked questions about La Quinta Inn Everett
How is La Quinta Inn Everett rated?
La Quinta Inn Everett has a 3.6 star rating with 4,303 reviews.
When is La Quinta Inn Everett open?
La Quinta Inn Everett is closed now. It will open tomorrow at 12:00 p.m.