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La Quinta Inn Everett
- Hospitality
- Everett, WA
About this business
Location details
12619 4th Ave W, Everett, WA, 98204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
The price was reasonable, but the room and environment was not reasonable! This hotel's pool was closed although other locations are opened already (even with scheduled time frames) The Fitness room was closed The breakfast was either tea or coffee and a waffle maker without the toppings available. The room was small and didn't have a microwave or mini fridge (I had to convert the bathroom sink into a cooler to keep my fruit and snacks cold since there wasn't a fridge. The air conditioner didn't work correctly. Only the fan ... read more
Business response:
Dear Todd, It is highly regrettable that your stay with us was a huge disappointment. We are too concerned with the quality of the service, which you received, that was not acceptable at all. Please accept our sincerest apologies for all the inconvenience caused that you had to face. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure simila... read more
Fair It smelled like smoke in the hallways. Went for breakfast and only thing they had available the two days we stayed was waffles. The juice machine was out of order so there was nothing to drink. You weren't allowed to use the restrooms in the hotel unless you used the one in your room. The curtain in our room had a big rip down it. The police patrolled that parking lot often at night. The front desk staff at night was nice. Overalls appearance when you walk in was very nice and clean. Great location to event we were in t... read more
Business response:
Dear Rayleen , All your comments are essential to know about our good and bad service. We are glad to meet your expectations in many areas like staff, hotel appearance, location. We will ensure your feedback will be given first priority for improvement in all the areas where we missed it out like smoke smell, breakfast, restrooms, curtains issues. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. Sincerely, Hotel Manager
Poor
Fair The shower in the room got backed up and would not drain so we had to use a room that was one floor up to shower at almost midnight. Also multiple times we never got the clean towels we asked for
Business response:
Dear Hemminger, We are terribly sorry for the inconvenience caused to you. I apologize that amenities, cleanliness & shower, maintenance issues detracted so much from your stay with us. We’re working daily to make the hotel better. Everything we do is aimed at improving the guest experience, and we obviously let you down in some ways. When you’re in the area again, we invite you to try us again. You can expect a much better experience in the future because we’re improving every day. Sincerely, Hotel Manager
Very Poor
Bad
Uncomfortable and disappointed by how dirty it was in the rooms. The room was not clean and there were stains on the bedspread. We discovered bedbugs crawling on us and were bitten several times. Staff moved us to another room but it was hard to be comfortable knowing there were bedbugs. Staff were helpful.
Business response:
Dear Monica, Thanks for being a guest at our hotel. Our apologies for all the inconveniences you had with the stay, despite our helpful staff. Our hospitality ensures a nice experience for our guests, but here something has really not worked. It is unfortunate that we could not provide you with a good staying experience which you really deserved. Kindly understand and give us another chance to prove ourselves. Sincerely, Hotel Manager
Bad
Frequently asked questions about La Quinta Inn Everett
How is La Quinta Inn Everett rated?
La Quinta Inn Everett has a 3.6 star rating with 4,158 reviews.
When is La Quinta Inn Everett open?
La Quinta Inn Everett is closed now. It will open tomorrow at 12:00 p.m.