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La Quinta Inn Queens
- Hospitality
- Long Island City, NY
About this business
Location details
37-18 Queens Blvd, Long Island City, NY, 11101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor Mold in the shower, room phone is dead, and wifi is slow and not useable.
Business response:
Hello Xing, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
This was overpriced for the level of hospitality and the fact of no TV Service in the room. rudeness by front desk - no welcome or anything - just yells "CARD" at you when you arrive. Also TV not working in the room. When I asked about a discount for no TV Service same manager just rolled his eyes.
Business response:
Hello Thomas, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Fair Nunca entraron a limpiar el cuarto nunca llevaron toallas limpias No sabría que decir
Business response:
Hello Wilfredo, Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change y... read more
Cool area nice staff but meh hotel The building was really dirty and not kept well. Mcdonalds trash in the lobby, elevator button broken for 2nd Floor, curse words were scribbled on the elevator wall, panel of the elevator ceiling was missing, on the 5th floor 2 holes in the ceiling in the hall, no microwave in the room, a lot of dust, shower head has black stuff on the shower holes that look like mold, the shower head was loose so couldn't adjust, the tub took awhile to go down, the handle for the tub was partially broken, ... read more
Business response:
Hello Me.Thompson, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that youve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to... read more
Run far away from this place The room was covered, literally, in mold spores. The bathroom ceiling was grey and black from them. Every surface was covered in dust, crust, or some other gross substance. Stains on the carpet, hair in the bed, towel rack hanging off the wall, no wifi, and we saw several other guests (including ourselves) deal with key cards frequently not working. The middle aged man working there was very rude. An overall health hazard and terrible experience. The location was convenient to public transit
Business response:
Hello Cylie, It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Bad Poor ot shower a d sink system Location of the hotel
Business response:
Hello Samir, Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your... read more
Very Poor In the bathroom, shower tap was broken, door card didn’t work, bed covers were smelly, mattresses were sinking.
Business response:
Hello Hyeryun, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.
Poor
Fair No limpian la habitación, no hay paños en el baño, huele a humedad La ubicacion es excelente cerca del subway
Business response:
Hello Carlos Andres, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
Frequently asked questions about La Quinta Inn Queens
How is La Quinta Inn Queens rated?
La Quinta Inn Queens has a 2.7 star rating with 9,216 reviews.
When is La Quinta Inn Queens open?
La Quinta Inn Queens is closed now. It will open tomorrow at 12:00 p.m.