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La Quinta Inn & Suites Alvin
- Hotels
- Alvin, TX
About this business
Location details
880 TX-35 Loop, Alvin, TX, 77511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Unhappy We booked an executive suite with a king size bed and pull out couch and did not receive that. There was no couch in our room and no where for my granddaughter to sleep aside from with us. The coffee pot in the room didn’t work and the room was hot. I went to talk to the front desk and they said they had plumbing issues for the executive suites so they put us in a different room. I was very dissatisfied with our stay and didn’t even stay the full two nights because it was so uncomfortable.
Business response:
Hello Robyn, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable in helping us address areas for improvement in our services and accommodations. We recommend reaching out to our management team to discuss your concerns further. Thank you for bringing this to our attention.
Ripped me off The management and staff. It was 10 am and I received a knock on the door saying house keeping. I told her I had until 11. She said talk to front desk. I did and I was correct. That night my friend went to the desk to complain about the toilet leaking. I get charged for a busted toilet. I didn’t break the toilet. Also a stain in the comforter that couldn’t be removed. I didn’t have anything in the hotel room that would have stained the comforter. Just unprofessional just to charge someone when there was a compl... read more
Business response:
Hello Michael, Thank you for sharing your recent experience at our hotel. We appreciate your feedback and take all guest concerns seriously. Should you have any billing inquiries, we suggest reaching out to our management directly for further assistance. We value your continued loyalty and hope to have the opportunity to welcome you back in the future for a more seamless stay.
Bad
Fair I did not like being charged an additional 8 dollars at check in, for a hotel convenience fee. The fee is not mentioned anywhere while booking the hotel. You are forced to prepay for your reservation,and it is not refundable. So at check in you either pay the 8 dollars or forfeit your reservation dollars. This seems kind of shady to me.
Business response:
Hello Gary, We apologize for any inconvenience you experienced regarding the convenience fee. We recommend guests thoroughly review the booking details and terms prior to finalizing their reservation to ensure they are aware of all charges. Your feedback is important to us, and we will share it with the relevant team for review and improvement.
Fair My room was very humid I have really bad allergies and that made it worse. The carpet was humid and sticky. They even had a unedifying machine in my room. Did move cause my mother is a 83 lady and my aunt 73 so it was convenient. For them not far from the main entrance. Place breakfast was delicious nice and warm. Staff very gentle and friendly.
Business response:
Hello Esmeralda, We appreciate your feedback regarding your recent stay with us. Our team is pleased to hear that you enjoyed our delicious breakfast and found our staff to be gentle and friendly. We apologize for any inconvenience caused by the humidity in your room and have taken note of your comments for further improvement. Please reach out to our management team for any additional assistance needed.
Alvin La Quinta was a big disappointment. The extra 4 dollar service charge was a surprise. You should make this known in the posting of the price! The staff were also rude and the breakfast was terrible, microwaved gray sausage and rubbery eggs. I will never stay here again. Location
Business response:
Hello Randy, We apologize for any confusion regarding the service charge. We strive to provide transparent pricing and will look into improving our communication. We're sorry you found the breakfast disappointing and will share your feedback with our team for further improvement. We would appreciate another chance to provide you with a better experience in the future.
Poor Power went out during the night and breakfast was sup par. Later was charged an additional $4 for motel services. Unacceptable. Room was clean and comfortable.
Business response:
Hello TERESA, Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience you experienced due to the power outage and breakfast quality. Our team will look into these matters further to ensure they are addressed. As for the additional charge, it is for the optional motel services and is clearly outlined in our policy. We appreciate your compliments on our clean and comfortable room. We hope to welcome you back for a better experience in the future.
Fair Check-in, cleanliness Bed was comfortable
Business response:
Hello AMANDA, Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the check-in process and the comfort of the bed. We apologize if cleanliness did not meet your expectations and encourage you to contact our management team directly to discuss your concerns further.
Disappointed Staff is rude and we cancelled stay and would not refund our money back
Business response:
Hello Veronica, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We understand your frustration and would like to address this matter further. Please contact our management team directly to discuss your concerns and explore potential solutions.
Frequently asked questions about La Quinta Inn & Suites Alvin
How is La Quinta Inn & Suites Alvin rated?
La Quinta Inn & Suites Alvin has a 4.1 star rating with 1,420 reviews.
When is La Quinta Inn & Suites Alvin open?
La Quinta Inn & Suites Alvin is closed now. It will open tomorrow at 12:00 p.m.