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La Quinta Inn & Suites Alvin
- Hotels
- Alvin, TX
About this business
Location details
880 TX-35 Loop, Alvin, TX, 77511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair upon arrival told additional charge of $4. Policy of local LA quinta. Billing received made no mention of additional charge. I was not happy as no good reason given for that charge. Location
Business response:
Hello Charles, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our location. We hope to see you again in the future.
Poor It smell bad. I don't like where the TV is placed. It's not appropriate. Staff
Business response:
Hello San Angelo, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Disappointing
Bad The bathroom sink kept running & making noise all night, did not get good sleep all night, needs to be checked out, I did tell the front desk about the issue, she said I had to call the manager on Tuesday, that not a good answer, if someone else stays there they will not sleep well either. Clean
Business response:
Hello Mary, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Disappointing The floors were sticky, stains on mattress cover/ mattress, bathroom wasn’t very clean, no bath mat ( almost slipped on wet tiles), stuff stuck to the ceiling
Business response:
Hello Chelsea, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Disappointing The facilities are old. Cops were there when we checked in. There are stains on walls and carpet. Lighting is dim. Strong deodorizing smell throughout. Location off the highway for easy access. Staff was very friendly.
Business response:
Hello KATHERINE, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to ... read more
Bed Stay Messed up reservation, room had all kinds of problems, wanted to charge for my pet even though I had put the information about pet when making reservation, breakfast was horrible. AC worked well.
Business response:
Hello Lenna, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Bad The ac unit in the room did not work very well. The room was clean and spacious.
Business response:
Hello Eva, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most rec... read more
Had to get cops involved to get wedding jewelry back If cleaning staff didn't steal wedding jewelry Had an issue with cleaning staff stealing
Business response:
Hello hunter, Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff. We hope you'll return to see how we continue to improve our service and hospitality.
Frequently asked questions about La Quinta Inn & Suites Alvin
How is La Quinta Inn & Suites Alvin rated?
La Quinta Inn & Suites Alvin has a 4.1 star rating with 1,465 reviews.
When is La Quinta Inn & Suites Alvin open?
La Quinta Inn & Suites Alvin is closed now. It will open at 12:00 p.m.