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La Quinta Inn & Suites Alvin
- Hotels
- Alvin, TX
About this business
Location details
880 TX-35 Loop, Alvin, TX, 77511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing A/C wasn't working
Business response:
Hello Wanda, We apologize for any inconvenience you experienced with the A/C during your stay. We appreciate your feedback and will pass it along to our maintenance team to ensure this is addressed. Thank you for bringing this to our attention.
Fair Extra fee Didn't eat breakfast Location close to work
Business response:
Hello JANET, Thank you for sharing your feedback with us. We appreciate your preference for our convenient location. Please note that our breakfast options are available for an additional fee. We apologize if this was not clearly communicated during your stay. We value your patronage and hope to have the opportunity to welcome you back in the future.
Würde ich niemandem empfehlen Frühstück ganz schlecht Sehr laut bzw. hellhöriges Zimmer Man musste am Anfang nochmal eine Gebühr zahlen, wovon bei der Buchung selbst nichts aufgeführt war Sehr unmotiviertes Personal
Business response:
Hello Julia, Es tut uns leid, dass Sie mit dem Frühstück und der Lautstärke in Ihrem Zimmer unzufrieden waren. Bezüglich der zusätzlichen Gebühr bedauern wir die Missverständnisse
Fair upon arrival told additional charge of $4. Policy of local LA quinta. Billing received made no mention of additional charge. I was not happy as no good reason given for that charge. Location
Business response:
Hello Charles, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our location. We hope to see you again in the future.
Poor It smell bad. I don't like where the TV is placed. It's not appropriate. Staff
Business response:
Hello San Angelo, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Disappointing
Bad The bathroom sink kept running & making noise all night, did not get good sleep all night, needs to be checked out, I did tell the front desk about the issue, she said I had to call the manager on Tuesday, that not a good answer, if someone else stays there they will not sleep well either. Clean
Business response:
Hello Mary, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Disappointing The floors were sticky, stains on mattress cover/ mattress, bathroom wasn’t very clean, no bath mat ( almost slipped on wet tiles), stuff stuck to the ceiling
Business response:
Hello Chelsea, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Disappointing The facilities are old. Cops were there when we checked in. There are stains on walls and carpet. Lighting is dim. Strong deodorizing smell throughout. Location off the highway for easy access. Staff was very friendly.
Business response:
Hello KATHERINE, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to ... read more
Frequently asked questions about La Quinta Inn & Suites Alvin
How is La Quinta Inn & Suites Alvin rated?
La Quinta Inn & Suites Alvin has a 4.1 star rating with 1,420 reviews.
When is La Quinta Inn & Suites Alvin open?
La Quinta Inn & Suites Alvin is closed now. It will open tomorrow at 12:00 p.m.