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La Quinta Inn & Suites Alvin
- Hotels
- Alvin, TX
About this business
Location details
880 TX-35 Loop, Alvin, TX, 77511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Never come back Cleanliness, staff looks dirty, lazy and not helpful
Business response:
Hello Michael, We value your feedback and take your comments seriously for improving our service standards. Guest satisfaction is our top priority, and we regret to hear about your disappointing experience. We encourage you to contact our management directly to discuss your concerns further. Thank you for bringing this to our attention.
Bad
Bad
Bad Horrible customer service, everything was dirty Very dirty room
Business response:
Hello Karen, We're sorry to hear about your experience. Your feedback is valuable to us, and we will address this with the team to ensure a better stay for our future guests. Thank you for bringing this to our attention.
Price wise good but please see all other comments above that would not let me book this hotel again as comfort and safet The elevator got malfunctioned during our stay I understand it is hard to get labor on a long weekend but the point to note was that the elevator already had a cracking noise once it reaches any floor and that should have been an indication. To the staff that it was going to break anytime soon. How could they overlook such a matter which can even impact the safety of the users if the whole thing gets stuck... read more
Business response:
Hello KIRAN, We are sorry to hear about the concerns you experienced during your stay. We strive to address maintenance issues promptly and appreciate your feedback for improvement. Your safety is of utmost importance to us, and we'll be looking into the elevator matter further. Please know we take all feedback seriously to enhance our guest experience. Thank you for bringing these issues to our attention, and we hope you'll consider staying with us again.
Fair Room smelled. Broken ice machine. Toilet seat loose. Room was quiet
Business response:
Hello Anthony, We regret to hear about the inconveniences you experienced during your stay. We appreciate your feedback on the room. We strive to ensure all guests have a comfortable stay and will address your concerns with our team for future improvements.
Unhappy We booked an executive suite with a king size bed and pull out couch and did not receive that. There was no couch in our room and no where for my granddaughter to sleep aside from with us. The coffee pot in the room didn’t work and the room was hot. I went to talk to the front desk and they said they had plumbing issues for the executive suites so they put us in a different room. I was very dissatisfied with our stay and didn’t even stay the full two nights because it was so uncomfortable.
Business response:
Hello Robyn, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable in helping us address areas for improvement in our services and accommodations. We recommend reaching out to our management team to discuss your concerns further. Thank you for bringing this to our attention.
Ripped me off The management and staff. It was 10 am and I received a knock on the door saying house keeping. I told her I had until 11. She said talk to front desk. I did and I was correct. That night my friend went to the desk to complain about the toilet leaking. I get charged for a busted toilet. I didn’t break the toilet. Also a stain in the comforter that couldn’t be removed. I didn’t have anything in the hotel room that would have stained the comforter. Just unprofessional just to charge someone when there was a compl... read more
Business response:
Hello Michael, Thank you for sharing your recent experience at our hotel. We appreciate your feedback and take all guest concerns seriously. Should you have any billing inquiries, we suggest reaching out to our management directly for further assistance. We value your continued loyalty and hope to have the opportunity to welcome you back in the future for a more seamless stay.
Bad
Frequently asked questions about La Quinta Inn & Suites Alvin
How is La Quinta Inn & Suites Alvin rated?
La Quinta Inn & Suites Alvin has a 4.1 star rating with 1,465 reviews.
When is La Quinta Inn & Suites Alvin open?
La Quinta Inn & Suites Alvin is closed now. It will open at 12:00 p.m.