This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Alvin
- Hotels
- Alvin, TX
About this business
Location details
880 TX-35 Loop, Alvin, TX, 77511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bed Stay Messed up reservation, room had all kinds of problems, wanted to charge for my pet even though I had put the information about pet when making reservation, breakfast was horrible. AC worked well.
Business response:
Hello Lenna, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Bad The ac unit in the room did not work very well. The room was clean and spacious.
Business response:
Hello Eva, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most rec... read more
Had to get cops involved to get wedding jewelry back If cleaning staff didn't steal wedding jewelry Had an issue with cleaning staff stealing
Business response:
Hello hunter, Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff. We hope you'll return to see how we continue to improve our service and hospitality.
Forgettable The price the floor needed vacuum and there was pee on the toilet so Obviously. They didn't clean well if at all. To expensive for what is lt was it no reason for it to cost 177 dollars for that hotel!!!!!
Business response:
Hello Heather, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Poor Unable to sleep. Several rooms down was a dog that would not stop barking. I told the front desk twice. Had another room on the same floor for other person they too had problems sleeping because of the dog. Was near where I needed to be.
Poor No hot water and didn't get to take a shower
Bad
Bad People next door were up and loud until 4am husband and I slept for an hour and had a fishing trip scheduled for that morning. The staff said they were unable to do anything about it.
Fair
Frequently asked questions about La Quinta Inn & Suites Alvin
How is La Quinta Inn & Suites Alvin rated?
La Quinta Inn & Suites Alvin has a 4.1 star rating with 1,420 reviews.
When is La Quinta Inn & Suites Alvin open?
La Quinta Inn & Suites Alvin is closed now. It will open tomorrow at 12:00 p.m.